blockie January 19, 2009 at 16:04:30 Specs: Microsoft Windows XP Professional, 3 GHz / 1919 MB
I have been trying to install Turbo Tax 2008. It will not install even though I installed for second time the prerequisites. While trying to change the system configuration START....RUN....msconfig....GENERAL....SELECTIVE STARTUP....Load Startup Items, I rec'd an error message that said "Access Denied error was returned while attempting to change a service. You need to log on using an ADMINISTRATOR account to make the specified changes." At this point the TT tech asked whether I was sure I had ADMIN privileges because ADMIN privileges was one of the requirements for TT.
It appears that even though I am logged on as ADMIN I do not have ADMIN privilege to install TT. WHY?
Jennifer, TT has as a requirement that the operator has Administrator privileges. I DO have the Admin privileges. I do wonder why when I try to change the services I get the error message as indicated in my original post. I'm thought I had Admin privileges because the User is "Bill.... Computer Administrator....Password Protected" Now the two instances are not related Installing TT is NOT related to changing service's. Getting the aforementioned error msg merely gave me a clue of why TT might want to install. Is there any other way that I can be sure that, I do in fact, have ADMIN privileges?
I do have Admin rights according to the Use group. For whatever reason I tried to change the startup service, whether it was TT or Santa Clause I got an "ACCESS DENIED" error even though I have ADMIN rights. WHY? That clue got me to thinking that if this option was denied because I didn't have ADMIN rights it also might just be that I am being blocked from installing TT. Please address my question of why I get an "ACCESS DENIED" when I have ADMIN rights?
Look at my first post and see if you can duplicate the problem.
Try logging in as the Default Administrator. Then see if you can install the software and make the changes to the System Configuration, although you never said why you wanted to do that in the first place. :)
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