6 months old wireless mouse doesnt alway work

Logitech Logitech v220 cordless optical...
December 20, 2010 at 22:35:59
Specs: Windows XP
It won't alwalys move on screen, I take it off mouse pad and it works on wood desk. It is not battery. I even put in re-chargeable battery. It works sometimes, and others it does not. I depend on this for work. I work from home and must have reliable mouse.

Why is this happening?


See More: 6 months old wireless mouse doesnt alway work

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#1
December 20, 2010 at 22:40:41
My computer is not wireless. It is a Dell Desktop, 2 years old. I wanated less wires, friend suggested the purchase of wireless mouse. I have a Logitech headset for work, over two years, love it. I believe Logitech an excellent brand. this is why I purchased this mouse. It can be used on any surface. Suddenly it does not work on
mouse pad, SOMETIMES. Frightening, I work from home and must have dependable products in every area. My company gave me only two choices of headphones, logitech was one. I always felt confidant aboaut this brand. Can someone plz help me?
Thank you

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#2
December 20, 2010 at 23:21:20
"...I take it off mouse pad and it works on wood desk...." -- this may be a clue to one of 2 things:

The texture/color/etc. of your mouse pad may not be well-suited for this mouse. Try another, OR reverse it, OR temporarily cover it with a piece of paper/fabric/etc. and see if it helps.

OR, the location of your present mouse pad may be in a weak reception spot for wireless.


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#3
December 21, 2010 at 00:58:43
Hello, I M Patient,
Thank you for your response. I tried reversing mouse pad, doesn't work. I put paper on mouse pad, it is working, however; it has been
working for the past 2 hours on the mouse pad without the paper.
I do not have it in a different place, so I don't see how reception could be the problem. it is thesame mouse pad I have had for about 4 years.

Could it have anything to do with the fact I have been using the mouse for 15 hours plus a day?

Thank you again for reading and responding to this inquiry. I really appreciate your suggestions.

I wish you well, and am thankful for your assistance.

With the Holidays just recently passed, and future, please allow me to take this opportunity to wish you a very healtlhy, joyous, and prosperous New Year.

Thanks again,
Suzi


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Related Solutions

#4
December 21, 2010 at 05:28:59
Get a wired mouse. What is the advantage of going wireless?

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#5
December 21, 2010 at 09:34:30
Nothing wrong with having a wireless mouse.

suziclark you don't say if this is a optical mouse [has a laser light] or not.

Sounds like the mouse needs cleaning. If a ball you disassemble and clean the x and y rollers [you will see build up on the rollers]

if this is a optical take a qtip and gently clean the laser diode.

Answers are only as good as the information you provide.
How to properly post a question:


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#6
December 21, 2010 at 09:45:55
Hello Mickliq,

I just would like less on my desk, especially wires.

Thank you for your input, it is appreciated.

Wishing you well in the coming year.

Suzi


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#7
December 21, 2010 at 09:57:50
Hello Wanderer,

It is an optical mouse. Excuse my ignorance; I am not techy/computer savvy.

I use computer for work, email, information, and creative writing. I am still stymied by most things.

WHAT & WHERE is the laser diode? Apologize profusely, am a "babe in the woods, or deer in headlights."

Thank you for input. Of course I am wishing you the very best for this
coming year.

Take care, looking forward to respnse, if you can.

Suzi


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#8
December 21, 2010 at 10:01:13
December 21, 2010 at 09:57:50 Pacific
suziclark here

--------------------------------------------------------------------------------

Hello Wanderer,

It is an optical mouse. Excuse my ignorance; I am not techy/computer savvy.

I use computer for work, email, information, and creative writing. I am still stymied by most things.

WHAT & WHERE is the laser diode? Apologize profusely, am a "babe in the woods, or deer in headlights."

Thank you for input. Of course I am wishing you the very best for this
coming year.

Take care, looking forward to respnse, if you can.

Suzi



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#9
December 21, 2010 at 13:23:16
Some mice can be fussy about mousemats. I had one that kept getting sticky and failing. It was picking up whatever plastic was used on the mat. Different mat and it never needed cleaning again. It wouldn't hurt to try cleaning the underside of the mouse - in the UK we have a product called "sticky stuff remover".

Laser light is the little red thing underneath that flashes - worth cleaning that too.

Sometimes batteries can make poor contact - quick fix is to roll the battery a few times (usually helps).

If your mouse is too troublesome perhaps you should take it back and have a moan about it.

EDIT:
You would be better off using a normal Alkaline battery than rechargeables. Modern mice consume only a small current so they last quite a while. Rechargeables produce a lower voltage so they are not necessarily the best things to use. A normal battery will last far longer than the time between charges of a rechargeable.


We all live on a ball.


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#10
December 21, 2010 at 15:38:13
Thank you Derek,

I have been using a regular Duracell battery. I purchased rechargeable ones since I was advised to, by my friend. I only put the
recharg. one in when I first encountered the problem. I put back the Duracell one almost right away, when I saw the recharg. one didn't improve. I don't have anyting red or flashing on bottom of mouse.

Thank you for the information on batteries,I knew notohing about that.
I love that name<"sticky stuff remover." How more clearly or precisely can anyone name something?

Thanks again Derek, and all the best to you for the Holidays. It isn't ours, but a Happy Boxing Day to you also.

Take care,
p.s. I have only been twice, but I love England, especially the West Country.

Suzi


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#11
December 21, 2010 at 15:50:56
Ooops, sorry I'm a bit out of date. No longer do all optical mice have flashing red lights it seems. You will probablly find, instead, a little round panel on the underside with something shiny in it. All done by magic obviously because they don't necessarily light up at all - presumably saving even more power.

I'm from Kent (SE), where are you from? Thx for the good wishes.

We all live on a ball.


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#12
December 21, 2010 at 21:15:15
Yes I do see a tiny round spot underneath. This has been working all day now. Do you suppose that maybe 15, 20, or even 24 hrs without stop, could be the cause of "mouse trouble?" I have been on that long at a clip for the past week.

I live in Florida, (sort of Disneyish area) Orlando.

Your suggestions, explanation, and help are very much appreciated.
It is lovely communicating with you. Thank you again.


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#13
December 22, 2010 at 10:03:18
Strange things mice. If it's righted itself then so be it. Whatever, as it was fussy about the surface it must have been the mouse, mousemat, or a combination, and not the software or a computer issue.

Florida yes. I wonder if I'll ever get to see "The Seashore Trolley Museum" (geeky enough for anyone, especially an oldie like me). As for Disneyland, I have a sister who has been in New Zealand for about 30 years. Like me and trolley cars, it must be a case of never quite growing up. She is about 64 and goes on the Disney Cruises nearly every year (with her daughter) - can't get enough of the place.

We all live on a ball.


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#14
December 22, 2010 at 17:38:31
Hi Derek,

I just wiped out everything I said by clicking on that icon to the right of the italicized I. That is what I get for doing something without knowing what it is I am doing. Sorry about that.

The mouse did NOT right itself. I have it on a piece of paper now. It started out all wonky, so I did the best I could. This really scares me though, since I need it to be dependable.

Hate to sound so ignorant, what is the Seashore Trolley Museum? It sounds good to me. I am an oldie also. I haven't been to Disney in maybe about 20 years. I love it, and Epcott, even more. This is when I was there last. Who knows? I don't think it is not growing up, I think it is just the opposite. We who live in the real world, do need a bit of
"childhood fantasy" in our lives.

Derek, do you think spending such a great amount of time using the mouse could have anything to do with what is going on?

Thanks a bunch,

Cheery bye
suzi


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#15
December 22, 2010 at 20:47:19
Suzi -- I was the "first responder' above... We have got a bit more relevant information from you since then (not much, but at least some!).

Regarding your concern about the great amount of time using the mouse is concerned, that is a possibility ONLY if other symptoms are present (the whole system being frozen, including the keyboard, etc.) -- can you confirm whether the keyboard is also "frozen" when this happens?

When I mentioned "paper", I was simply inviting you to experiment in a process of elimination. A piece of paper could also include paper[s] of different color/texture, etc., including black. And when I mentioned location, I was not referring to your mouse-pad, but the mouse itself.

So generally, I was suggesting you try a number of "by-process-of-elimination" things. Once these several tests are made, you are well-equipped to resolve the problem by yourself, or well-enough versed in "the subject" to demand/expect some satisfaction, should you have to "have a word" with Logitech (a well-respected, but certainly not infallible brand).

In fewer words; your great amount of time using the mouse is entirely immaterial.


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#16
December 23, 2010 at 05:12:41
Unless I've missed something (which is always possible), everything you've said so far seems to point to the mouse itself as being the culprit, as it works when used on paper. Have you tried a different mouse?

Sorry, I mislead you about The Seashore Trolley Museum. It's not in Florida, just that it's on the "east coast" (up at Main). I guess it's about 1000 miles from where you are, this place:
http://www.trolleymuseum.org/

We all live on a ball.


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#17
December 23, 2010 at 11:49:31
Thank you so much IMpatient, for following my issue. This is very much appreciated. I will give you all the relevant (I know of) information I can. I have a Dell inspiron 530 with 4 in front and 4 in rear usb connections. If this is too much info, plz forgive me.
The keyboard is not frozen. oops, I don't think so. Since I wait until, or do something to get, the mouse to move, I don't try using keyboard. I know this is an ignorant question, but....how do I check, or what should I do, to test the keyboard. If I can't use mouse at that particular moment, what should I try?

As far as the papers, I have just put a regular piece of paper that I use for printing on computer. This seems to help, like being on the wooden desk. For some reason it seems to glide.

The mouse pad and the mouse are in the same place, to the right of my keyboard. I have not changed their position, which is just as close to the computer as before. Actually since I moved to different apartment,(3 months ago) the computer is a bit closer. I have it on my desk as well. It used to be on my printer desk, next to my desk which my monitor and keyboard have always been on.

Again, I apologize if this is too much information.

I foolishly lost the receipt for the mouse, in my move. I don't know if I can still require any help from store, or Logitech without it.

Thank you for letting me know that the amount of time using the mouse is immaterial, that is so appreciated.

You have been fantastic, obviously you are very familiar with, and knowledgeable, about computers and all that goes with it. It is really kind of you to follow this crazy story of mine.

Thanks again. I hoope I provided enough information, and not too much.


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#18
December 23, 2010 at 12:03:45
Hi Derek,

No I have not tried another mouse. The one I had before I loved. It was not wireless, however a logitech with a large red ball. This way i did not have to move the mouse, just the ball. I did purchase another one like this, only this one is wireless, to be used with the usb. I am afraid to try it out.

The reason for my fear comes from a blog, or site which had a community speaking about this subject. Someone said that after he programmed his new wireless (logitech with ball) into computer with the usb, and instructions, it knocked out his ability to ever use any other mouse. Yes, the chicken I am about screwing up my computer, has repressed my desire to try it. It is crazy I know, it cost quite a bit, I just keep putting it off. This has been for almost 4 months now.

This would be a good time to try it. My fear is, if it does not work, and I can't use the one I am using now due to my programming it in, then what do I do for work?

It really is quite a conundrum. I am just plain frightened of doing anything right now.

Thank you for your suggestions.

p.s. thanks about the museum also. Yes it is over a thousand miles away.

Take care,


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#19
December 23, 2010 at 13:59:17
if you turn your mouse over you will see the area the light comes from.

clean it with a qtip

It would be best if there was a clear line of site between the mouse and the reciever.

A number of wireless mice come with battery recharge packs. They wouldn't come that way if there was an issue with rechargable batteries.

Answers are only as good as the information you provide.
How to properly post a question:


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#20
December 23, 2010 at 16:31:33
Try another mouse, it won't hurt anything if you just pop it in and try it (let it use Windows software). It's only likely to matter if you use specialist software with it, and even then it's unlikely to be a big issue. Frankly I can't see how this is anything but a dodgy mouse - even new ones can be dud.

We all live on a ball.


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#21
December 23, 2010 at 17:24:50
Hello Wanderer,

The only time I see light on the mouse is when I fist turn it on. When I am finished for the night, or longer than 45 minutes, I turn it over and turn the slider to off. I was told the reason my first battery was gone in just a matter of 3 weeks, was becaus I did not turn it off. Now I do.

The light on the mouse that shines is green, only for the first few seconds the mouse is on. Once it is going, it no longer shows any light.

When you say clear vision from mouse to receiver, do you mean screen as receiver, or where the usb is plugged in? Sorry, as I before
stated, I certainly am not techy.

This particular nouse did not come with recharge batteries.

I am quite grateful for all information, thank you again.


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#22
December 23, 2010 at 20:03:25
Hi Derek,
I will try my mouse tomorrow, see how it goes. When you say windows software, I am a bit befuddled. That is all I have is windows,
so I guess I am safe.

I wil let you know.

Thank you.


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#23
December 23, 2010 at 20:09:20
This is to everyone who is so kind and willing to help us all. Thank you very much. You are so good, skilled, and willing to help.

I am wishing each and everyone who is reading this, Have a Healthy, Happy, Prosperous, and Great New year. Stay Safe during these Holidays.

Thank you again, all of you. Merry Christmas to all, and to all a good night!

Suzi


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#24
December 24, 2010 at 05:24:51
Sometimes mice come with their own software on a CD but this is usually just for fancy features,.

What I meant was, just plug in whatever other mouse you want to try and let Windows find it, rather than installing any additional mouse software. By doing that you won't change the software state for the current mouse if you want to go back to it.

Merry Christmas

We all live on a ball.


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#25
December 26, 2010 at 22:09:01
Thank you Derek,

Obviously, I did not get a chance to do this yet, I will try your advice.

Take care,


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