Writing mail without having to copy and past

when I respond to a new mail, nothing is showing up on my new mail, even when I highlight the mail I am respondimng to into a new mail, it doesn't show up, so I now have to copy and past everything into a new mail.Before when I hit reply to a mail, the message I was replying to was there, now when I reply, nothing shows up in my reply mail, and even if I highlight their message into a reply, nothing shows up, so when I answer a mail, I now have to copy and past into my reply mail How do I fix this Thanks for any help Barb

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