Windows Vista does not boot

February 26, 2012 at 11:54:21
Specs: rWindows Vista Home Preium, Intel Centrino duo
HP Pavilion dv9500 with win vista home premium. Laptop won't boot and on this screen it tells me: Windows failed to start. A recent hardware or software change might be the cause. To fix problem:
1. Insert your windows installation disc and restart your computer.
And it goes on. Skipped down a few lines and it says File \windows\system32\config\system
Status: OxcOOOO14c
Info: Windows failed to load because the system registry file is missing or corrupt.

I do not have the installation disc. And tried to get it from HP and they don't seem to have it on there site anymore. So now what can I do? I have folders on my desktop. If I find what I need and reinstall or repair windows will I loose those files?

Thank in advance.


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#1
February 26, 2012 at 13:23:01
Your own folders and files can be backed up onto a flash drive if you use a Linux Live CD (such as Puppy Linux). These run from the CD and RAM without using Windows.

Always pop back and let us know the outcome - thanks


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#2
February 27, 2012 at 01:24:34
You should use LastKnownGoodConfiguration option before Vista starts to load.

Restart your laptop and press F8 repeatedly after BIOS post screen. You will be greeted with Advanced Boot Options menu. ( The key F8 may be different for your laptop. Check the documentation of your laptop. )

Choose LastKnownGoodConfiguration option and follow the on-screen instructions.

Worth a shot.

CoolGuy


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#3
February 27, 2012 at 11:02:51
"HP Pavilion dv9500"

Pavilon dv9500 is a SERIES of models.
Your specific model MAY be dv9500, but it's more likely it's dv95xx
E.g.
http://h20000.www2.hp.com/bizsuppor...

Go here:
http://partsurfer.hp.com/search.aspx
Scroll down a bit.
Look for the similar label on the outside of your computer.
The specific model number - that's at the end of the first line.
The Product number - that's on the third line.
.....

You problem may have been because of data corruption caused by your hard drive being in the process of failing.

Check your hard drive with the manufacturer's diagnostics.
See the latter part of response 1 in this:
http://www.computing.net/windows95/...

If you don't have a floppy drive, you can get a CD image diagnostic utility from most hard drive manufacturer's web sites, but obviously you would need to make a burned CD, preferably a CD-R for best compatibility, on another computer if you need to.

E.g.
Seagate's Seatools will test (almost) any brand of hard drive.
Do the long test.
http://www.seagate.com/ww/v/index.j...

The bootable Dos versions of SeaTools can be used even if Windows is not working properly.

If the hard drive itself tests okay, any data problems found can be fixed, one way or another.
.....


HP Support document
HP Notebook PCs - Order Recovery Discs for Windows 7, Vista, or XP
http://h20000.www2.hp.com/bizsuppor...

Excerpts:

"Do I have to purchase a replacement recovery disc?

You do not need to purchase a replacement recovery disc to return your computer to proper operating condition unless the drive is corrupted. The HP Recovery Manager, installed on your PC, allows you to recover the original operating system, or create a set of recovery discs from the special recovery partition on the hard drive.

To determine if the HP Recovery Manager is operational, press the power switch to turn on the computer, and then repeatedly press f11 during the startup. If the Recovery Manager is operational, the computer will display a prompt to either (1) recover the operating system from files stored on the recovery partition, or (2) create a set of recovery discs which does not require the purchase of a replacement recovery disc. "
......

If HP does not have Recovery disks for your SPECIFIC model, try here

http://www.digitalmedia-labs.com/
http://www.restoredisks.com/
http://www.myrecoverycds.com/

HP and Compaq only
http://www.computersurgeons.com/


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Related Solutions

#4
February 27, 2012 at 12:50:54
Thanks. Downloaded ubuntu(familiar with linux) and backed them up on a flash drive. Thanks for your help.

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#5
February 27, 2012 at 12:51:25
Does not work. Tried it.

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#6
February 27, 2012 at 12:54:58
Quick question. On Hp site found my model but is there a difference between dv9500 CTO and dv9500EF. Cause mine is just dv9500. Just want to know.

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#7
February 27, 2012 at 13:28:04
"Does not work. Tried it."

Just to clarify, are you referring to the advice given in #2, HD test in #3, or both?
What exactly happened when you tried whatever it was?

Always pop back and let us know the outcome - thanks


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#8
February 27, 2012 at 18:28:59
I was replying to tubesandwires. Cause there was a link to HP site and found my model but was more than one example pavilion DV9500CTO, or DV9500EF. Because mine is just DV9500. Wanted to know if it mattered which one I choose. Those where 2 of my choices.

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#9
February 28, 2012 at 09:37:38
"Does not work. Tried it."

You have still not answered regarding what you're referring to.

All the links in response 3 work fine.

Did you try testing the hard drive ?

Did you try this... ?

"To determine if the HP Recovery Manager is operational, press the power switch to turn on the computer, and then repeatedly press f11 during the startup. If the Recovery Manager is operational, the computer will display a prompt to either (1) recover the operating system from files stored on the recovery partition, or (2) create a set of recovery discs which does not require the purchase of a replacement recovery disc."
....

See the first part of response 3.

All the laptops in the dv9500 series probably have dv9500 labeling (printed directly on the surface) where you can easily see it when the laptop is open.

Your SPECIFIC model in the dv9500 series is the one on the stuck on paper or plastic label on the outside of the laptop; that's probably on the bottom of it. .

If that SPECIFIC model is dv9500....., there are SEVEN possibilities shown at the first link in response 3 -- dv9500 CTO (Configured To Order - a custom model - you, or someone else, specified what components / features the model would have when you or they ordered it from the HP web site), or one of the SIX other ones.
If that SPECIFIC model is dv9500 with nothing after it, CTO may have been omitted on the label.

There is a second way of making sure you're looking up the support for the RIGHT SPECIFIC model. This is especially useful because sometimes HP doesn't list all of the possible SPECIFIC models .
The Product number of the SPECIFIC model is not used for any other SPECIFIC model.

Go here:
http://partsurfer.hp.com/search.aspx
Scroll down a bit.
Look for the similar label on the outside of your computer.
The Product number - that's on the third line.

Use the Product number on the HP site, however, DO NOT use the # and the characters after that at the end of the Product Number, to search for Support and Troubleshooting
...........


"Wanted to know if it mattered which one I choose"

The whole dv9500 series may use the same mboard, or there may be more than one possible mboard. Otherwise, the specific models often vary regarding which removable hardware they use, such as the wireless or wired network adapter, size of hard drive, type and speed of cpu, amount of ram, and regarding the operating system version used, and which language the operating system is set to use by default, etc.



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#10
February 28, 2012 at 17:07:38
I found a Vista recovery disc and tried it. And it worked! Everything was intact. Thanks for your help. I appreciate it. All you guys gave me great info and fast responses to help me. Thanks again.

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#11
February 29, 2012 at 07:16:02
We're glad to hear you solved your problem.

However, you initially said "I do not have the installation disc."

Our responses were regarding that situation and included how you could fix your problem without needing one, but you provided very little feedback about what we suggested to try, and we still don't know whether your SPECIFIC model is dv9500 with something after it or not. .

Some problems can be fixed without you losing your personal data if you DO come up with a Vista DVD or the equivalent, but "Vista recovery disc" doesn't tell us much.


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#12
February 29, 2012 at 19:08:41
Thanks for the links. Will help if this happends again.

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#13
March 4, 2012 at 12:50:55
I did not have a recovery disk. Found one on the net. And took a chance and it worked.

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#14
March 4, 2012 at 13:02:02
"I did not have a recovery disk. Found one on the net And took a chance and it worked."

Okay, now we know where you got it.

Did you get it from one of the web sites at the end of response 3 ?
If NO, which web site did you get it from ?

"...we still don't know whether your SPECIFIC model is dv9500 with something after it or not."

What is it ?
See the second link at the beginning of response 3 if you don't know.


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#15
March 5, 2012 at 12:11:42
Unfortunately it wasn't any of te links that where posted. I googled it. And the model is just DV 9500. No letter at the end. Heck even HP did not have it. But if it does crap out and I can't do a repair. Well I still don't have the disc to reinstall it back to the way it was. It would be a long process to find all the drivers and stuff. Hours of fun.

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#16
March 5, 2012 at 22:44:08
Go here:
http://partsurfer.hp.com/search.aspx
Scroll down a bit.
Look for the similar label on the outside of your computer.
Quote the Product number - that's on the third line.

"Well I still don't have the disc to reinstall it back to the way it was."

In that case you don't have a true Recovery disk.

When you search on the web for Recovery or Restore CDs or disks, most "hits" are for single CDs or DVDs you use to attempt to get your system working properly again - they don't have an operating system to install on your computer, and they are not the same as the specific ones for your model.

There are a small number of web sites where you can buy Recovery or Restore disk sets for your specific brand name model

The web sites at the end of response 3 DO have the Recovery disk SETS that were meant for the computer model.
..........

What are the system recovery options in Windows Vista?
http://windows.microsoft.com/en-US/...

Excerpts:

"The System Recovery Options menu is on the Windows installation disc. The menu might also be installed on your hard disk if your computer has preinstalled recovery options."

NOTE that brand name system original software installations often DO have preinstalled recovery options. In that case you DON"T NEED a Windows Vista DVD, or an equivalent Recovery DVD you can use the same way as a Windows Vista DVD, to try those options.



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#17
March 6, 2012 at 12:57:30
OK good to know. Thanks.

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#18
March 6, 2012 at 13:34:01
Quote the Product number of your computer that's on it's label .

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#19
March 6, 2012 at 14:59:39
OK I will check it out.

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