Windows Explorer keeps crashing

April 22, 2013 at 09:46:45
Specs: Windows Vista
I have Windows Vista Home Premium on my laptop with SP2(not SP1) and my windows explorer keeps crashing(stops responding) every time I open it up. I have Malware Bytes program and run regulary. So what else could be the problem. I have Avast Antivirus program. Any help would be appreciated. Thank you.

See More: Windows Explorer keeps crashing

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#1
April 22, 2013 at 10:11:44
Have you tried using system restore to restore the comptuer back to a date when this problem didn't happen?

Also, try opening a CMD window as an admin and typing in: sfc /scannow

Then press enter.


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#2
April 22, 2013 at 10:30:28
I dont really want to do a system restore if I can help it. because I would have to back up a whole lot of stuff. its been going on for a couple of months now and not every day but often enough that its a problem. I believe I have done the sfc/scannow and its didnt help.

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#3
April 22, 2013 at 10:56:21
Fortunatly for you, a system restore will not touch your personal files; It only affects system files. There's still always that chance of hardware failure and data los during a system restore, but I don't think you have to worry too much. Especially if it may resolve your problem.

"I believe I have done the sfc/scannow and its didnt help." - If you don't know if you've done it or not, do it again. I'm guessing that even if you did try this already, you didn't to it as an administrator.

Have you tried doing a Windows upadate?


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Related Solutions

#4
April 22, 2013 at 13:22:59
I assume you really do mean Windows Explorer rather than Internet Explorer?

Sorry to ask this but so many people seem to get them mixed up.

Always pop back and let us know the outcome - thanks


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#5
May 23, 2013 at 06:21:31
Yes I do mean Windows Explorer. and it is still crashing.

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#6
May 23, 2013 at 06:56:06
Yes, it's a tricky one. We don't even know for certain whether it is hardware or software issue, although I'm inclined to think it is the latter.

Have you looked in Events to see if anything there coincides with the freeze? It is not rare to see a number of error entries but often they are of little consequence (MS bugs etc). Eliminating all of them is something like a hobby LOL.

Probably too late for system restore but this should not mess up your personal stuff, only programs you have installed since. Another approach is Vista Repair Install:
http://www.vistax64.com/tutorials/8...

The vague possibility of a hardware issue is more difficult to deal with on a laptop. If you can clean the RAM edge connectors with a pencil eraser it would be worth a stab as it is a fairly common issue. Any edge connectors can give problems even if they "look" alright. A slight bump can move items onto the inevitable oxide which builds up around the actual contact area.

One last thing, the unwanted goodies, and their remnants, that can arrive with toolbars and other programs (even when unselected) could cause issues. Do a scan with ADWCleaner and see what it finds:
http://www.bleepingcomputer.com/dow...

Always pop back and let us know the outcome - thanks


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#7
June 23, 2013 at 19:15:51
i did this as an administrator and it still is happening.

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#8
June 24, 2013 at 07:34:23
Could you copy the ADWCleaner log onto here please?

Always pop back and let us know the outcome - thanks


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#9
June 24, 2013 at 15:56:26
I do windows updates automatically. but exactly how do I do a sfc /scannow in admistrator mode because if I just put cmd in the run command I get the message that I need to do it as administrator.

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#10
June 24, 2013 at 16:24:36
Lots of ways but what I do is make a shortcut to cmd.exe then when you right click it there is an option to Run as Administrator. You can put sfc /scannow into the DOS like black box then hit Enter.

Most likely on Vista you can put cmd.exe in Search then right click the result and Run as Administrator that way too.

Always pop back and let us know the outcome - thanks


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#11
June 24, 2013 at 16:26:06
Re #8

Did you use the Delete? If not ADWCleaner will have done nothing so let's have the log.

Always pop back and let us know the outcome - thanks


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#12
June 24, 2013 at 17:22:20
Here it is:

!# AdwCleaner v2.303 - Logfile created 06/24/2013 at 17:19:47
# Updated 08/06/2013 by Xplode
# Operating system : Windows Vista (TM) Home Premium Service Pack 2 (32 bits)
# User : Michelle - MICHELLE-PC
# Boot Mode : Normal
# Running from : C:\Users\Michelle\Desktop\Desktop\AdwCleaner.exe
# Option [Search]


***** [Services] *****


***** [Files / Folders] *****

File Found : C:\END
File Found : C:\Users\Michelle\AppData\Local\Google\Chrome\User Data\Default\Local Storage\hxxp_apps.conduit.com_0.localstorage-journal
File Found : C:\Users\Michelle\AppData\Local\Google\Chrome\User Data\Default\Local Storage\hxxp_search.conduit.com_0.localstorage-journal
File Found : C:\Users\Michelle\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\iLivid.lnk
File Found : C:\Users\Michelle\AppData\Roaming\Mozilla\Firefox\Profiles\try4ydtj.default\searchplugins\Conduit.xml
File Found : C:\Users\Michelle\AppData\Roaming\Mozilla\Firefox\Profiles\try4ydtj.default\searchplugins\funmoods.xml
File Found : C:\Users\Michelle\Desktop\iLivid.lnk
Folder Found : C:\Program Files\Common Files\ParetoLogic
Folder Found : C:\Program Files\Conduit
Folder Found : C:\Program Files\Coupon Companion Plugin
Folder Found : C:\Program Files\ParetoLogic
Folder Found : C:\ProgramData\APN
Folder Found : C:\ProgramData\ParetoLogic
Folder Found : C:\Users\Michelle\AppData\Local\Conduit
Folder Found : C:\Users\Michelle\AppData\Local\Coupon Companion Plugin
Folder Found : C:\Users\Michelle\AppData\Local\Google\Chrome\User Data\Default\Extensions\cfffenfdjeibfomfbppoljahojkbbobb
Folder Found : C:\Users\Michelle\AppData\Local\Google\Chrome\User Data\Default\Extensions\cfffenfdjeibfomfbppoljahojkbbobb
Folder Found : C:\Users\Michelle\AppData\Local\Google\Chrome\User Data\Default\Extensions\pbofibgamhkgoonaocfgemncghhadmgb
Folder Found : C:\Users\Michelle\AppData\Local\Google\Chrome\User Data\Default\Extensions\pbofibgamhkgoonaocfgemncghhadmgb
Folder Found : C:\Users\Michelle\AppData\Local\Ilivid
Folder Found : C:\Users\Michelle\AppData\LocalLow\Application Updater
Folder Found : C:\Users\Michelle\AppData\LocalLow\Conduit
Folder Found : C:\Users\Michelle\AppData\Roaming\DriverCure
Folder Found : C:\Users\Michelle\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\ParetoLogic
Folder Found : C:\Users\Michelle\AppData\Roaming\Mozilla\Firefox\Profiles\tazangel52@Copper.Net\extensions\staged
Folder Found : C:\Users\Michelle\AppData\Roaming\ParetoLogic
Folder Found : C:\Windows\system32\TempDir

***** [Registry] *****

Key Found : HKCU\Software\AppDataLow\Software\Conduit
Key Found : HKCU\Software\AppDataLow\Software\Crossrider
Key Found : HKCU\Software\AppDataLow\Software\SmartBar
Key Found : HKCU\Software\Conduit
Key Found : HKCU\Software\Cr_Installer
Key Found : HKCU\Software\Google\Chrome\Extensions\cfffenfdjeibfomfbppoljahojkbbobb
Key Found : HKCU\Software\Google\Chrome\Extensions\cfffenfdjeibfomfbppoljahojkbbobb
Key Found : HKCU\Software\Google\Chrome\Extensions\pbofibgamhkgoonaocfgemncghhadmgb
Key Found : HKCU\Software\Google\Chrome\Extensions\pbofibgamhkgoonaocfgemncghhadmgb
Key Found : HKCU\Software\ilivid
Key Found : HKCU\Software\Iminent
Key Found : HKCU\Software\InstalledBrowserExtensions
Key Found : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{70D46D94-BF1E-45ED-B567-48701376298E}
Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\App Management\ARPCache\ilivid
Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{02478D38-C3F9-4EFB-9B51-7695ECA05670}
Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{11111111-1111-1111-1111-110211181104}
Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{EF99BD32-C1FB-11D2-892F-0090271D4F88}
Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{02478D38-C3F9-4EFB-9B51-7695ECA05670}
Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{11111111-1111-1111-1111-110211181104}
Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{EF99BD32-C1FB-11D2-892F-0090271D4F88}
Key Found : HKLM\SOFTWARE\Classes\AppID\{09C554C3-109B-483C-A06B-F14172F1A947}
Key Found : HKLM\SOFTWARE\Classes\AppID\{960DF771-CFCB-4E53-A5B5-6EF2BBE6E706}
Key Found : HKLM\SOFTWARE\Classes\AppID\{B12E99ED-69BD-437C-86BE-C862B9E5444D}
Key Found : HKLM\SOFTWARE\Classes\AppID\{D7EE8177-D51E-4F89-92B6-83EA2EC40800}
Key Found : HKLM\SOFTWARE\Classes\AppID\{EA28B360-05E0-4F93-8150-02891F1D8D3C}
Key Found : HKLM\SOFTWARE\Classes\AppID\escort.DLL
Key Found : HKLM\SOFTWARE\Classes\AppID\escortApp.DLL
Key Found : HKLM\SOFTWARE\Classes\AppID\escortEng.DLL
Key Found : HKLM\SOFTWARE\Classes\AppID\esrv.EXE
Key Found : HKLM\SOFTWARE\Classes\Applications\ilividsetup.exe
Key Found : HKLM\SOFTWARE\Classes\CLSID\{02054E11-5113-4BE3-8153-AA8DFB5D3761}
Key Found : HKLM\SOFTWARE\Classes\CLSID\{02478D38-C3F9-4EFB-9B51-7695ECA05670}
Key Found : HKLM\SOFTWARE\Classes\CLSID\{11111111-1111-1111-1111-110211181104}
Key Found : HKLM\SOFTWARE\Classes\CLSID\{3C471948-F874-49F5-B338-4F214A2EE0B1}
Key Found : HKLM\SOFTWARE\Classes\CLSID\{EF99BD32-C1FB-11D2-892F-0090271D4F88}
Key Found : HKLM\SOFTWARE\Classes\CrossriderApp0021804.BHO
Key Found : HKLM\SOFTWARE\Classes\CrossriderApp0021804.BHO.1
Key Found : HKLM\SOFTWARE\Classes\CrossriderApp0021804.Sandbox
Key Found : HKLM\SOFTWARE\Classes\CrossriderApp0021804.Sandbox.1
Key Found : HKLM\SOFTWARE\Classes\escort.escortIEPane
Key Found : HKLM\SOFTWARE\Classes\escort.escortIEPane.1
Key Found : HKLM\SOFTWARE\Classes\esrv.funmoodsESrvc
Key Found : HKLM\SOFTWARE\Classes\esrv.funmoodsESrvc.1
Key Found : HKLM\SOFTWARE\Classes\f
Key Found : HKLM\SOFTWARE\Classes\funmoods.funmoodsHlpr
Key Found : HKLM\SOFTWARE\Classes\funmoods.funmoodsHlpr.1
Key Found : HKLM\SOFTWARE\Classes\funmoodsApp.appCore
Key Found : HKLM\SOFTWARE\Classes\funmoodsApp.appCore.1
Key Found : HKLM\SOFTWARE\Classes\Interface\{021B4049-F57D-4565-A693-FD3B04786BFA}
Key Found : HKLM\SOFTWARE\Classes\Interface\{0362AA09-808D-48E9-B360-FB51A8CBCE09}
Key Found : HKLM\SOFTWARE\Classes\Interface\{06844020-CD0B-3D3D-A7FE-371153013E49}
Key Found : HKLM\SOFTWARE\Classes\Interface\{0ADC01BB-303B-3F8E-93DA-12C140E85460}
Key Found : HKLM\SOFTWARE\Classes\Interface\{10D3722F-23E6-3901-B6C1-FF6567121920}
Key Found : HKLM\SOFTWARE\Classes\Interface\{1675E62B-F911-3B7B-A046-EB57261212F3}
Key Found : HKLM\SOFTWARE\Classes\Interface\{192929F2-9273-3894-91B0-F54671C4C861}
Key Found : HKLM\SOFTWARE\Classes\Interface\{23C70BCA-6E23-4A65-AD2E-1389062074F1}
Key Found : HKLM\SOFTWARE\Classes\Interface\{23D8EEF7-0E13-4000-B9C4-6603C1E912D1}
Key Found : HKLM\SOFTWARE\Classes\Interface\{2932897E-3036-43D9-8A64-B06447992065}
Key Found : HKLM\SOFTWARE\Classes\Interface\{295CACB4-51F5-46FD-914E-C72BAAE1B672}
Key Found : HKLM\SOFTWARE\Classes\Interface\{2CE5C4B9-6DBE-4528-96FA-C9FF38EF1762}
Key Found : HKLM\SOFTWARE\Classes\Interface\{2DE92D29-A042-3C37-BFF8-07C7D8893EFA}
Key Found : HKLM\SOFTWARE\Classes\Interface\{32B80AD6-1214-45F4-994E-78A5D482C000}
Key Found : HKLM\SOFTWARE\Classes\Interface\{34C1FDF7-02C1-4F23-B393-F48B16E071D1}
Key Found : HKLM\SOFTWARE\Classes\Interface\{3A8E103F-B2B7-3BEF-B3B0-88E29B2420E4}
Key Found : HKLM\SOFTWARE\Classes\Interface\{478CE5D3-D38E-3FFE-8DBE-8C4A0F1C4D8D}
Key Found : HKLM\SOFTWARE\Classes\Interface\{48B7DA4E-69ED-39E3-BAD5-3E3EFF22CFB0}
Key Found : HKLM\SOFTWARE\Classes\Interface\{54291324-7A3D-4F11-B707-3FB6A2C97BD9}
Key Found : HKLM\SOFTWARE\Classes\Interface\{5982F405-44E4-3BBB-BAC4-CF8141CBBC5C}
Key Found : HKLM\SOFTWARE\Classes\Interface\{59C63F11-D4E5-46E7-9B8A-EE158DCA83A8}
Key Found : HKLM\SOFTWARE\Classes\Interface\{5D8C3CC3-3C05-38A1-B244-924A23115FE9}
Key Found : HKLM\SOFTWARE\Classes\Interface\{5DA22CBD-0029-4A09-B757-CF0FAFC488ED}
Key Found : HKLM\SOFTWARE\Classes\Interface\{641593AF-D9FD-30F7-B783-36E16F7A2E08}
Key Found : HKLM\SOFTWARE\Classes\Interface\{711FC48A-1356-3932-94D8-A8B733DBC7E4}
Key Found : HKLM\SOFTWARE\Classes\Interface\{72227B7F-1F02-3560-95F5-592E68BACC0C}
Key Found : HKLM\SOFTWARE\Classes\Interface\{77A6E7D4-4A83-4A9B-A2A0-EF3B125DC29D}
Key Found : HKLM\SOFTWARE\Classes\Interface\{7B5E8CE3-4722-4C0E-A236-A6FF731BEF37}
Key Found : HKLM\SOFTWARE\Classes\Interface\{890D4F59-5ED0-3CB4-8E0E-74A5A86E7ED0}
Key Found : HKLM\SOFTWARE\Classes\Interface\{8C68913C-AC3C-4494-8B9C-984D87C85003}
Key Found : HKLM\SOFTWARE\Classes\Interface\{8D019513-083F-4AA5-933F-7D43A6DA82C4}
Key Found : HKLM\SOFTWARE\Classes\Interface\{923F6FB8-A390-370E-A0D2-DD505432481D}
Key Found : HKLM\SOFTWARE\Classes\Interface\{9BBB26EF-B178-35D6-9D3D-B485F4279FE5}
Key Found : HKLM\SOFTWARE\Classes\Interface\{A62DDBE0-8D2A-339A-B089-8CBCC5CD322A}
Key Found : HKLM\SOFTWARE\Classes\Interface\{A82AD04D-0B8E-3A49-947B-6A69A8A9C96D}
Key Found : HKLM\SOFTWARE\Classes\Interface\{ADEB3CC9-A05D-4FCC-BD09-9025456AA3EA}
Key Found : HKLM\SOFTWARE\Classes\Interface\{B06D4521-D09C-3F41-8E39-9D784CCA2A75}
Key Found : HKLM\SOFTWARE\Classes\Interface\{C0585B2F-74D7-4734-88DE-6C150C5D4036}
Key Found : HKLM\SOFTWARE\Classes\Interface\{C06DAD42-6F39-4CE1-83CC-9A8B9105E556}
Key Found : HKLM\SOFTWARE\Classes\Interface\{C2E799D0-43A5-3477-8A98-FC5F3677F35C}
Key Found : HKLM\SOFTWARE\Classes\Interface\{CA17D76B-F91D-4659-A7FD-A9F7ED375CDD}
Key Found : HKLM\SOFTWARE\Classes\Interface\{D16107CD-2AD5-46A8-BA59-303B7C32C500}
Key Found : HKLM\SOFTWARE\Classes\Interface\{D25B101F-8188-3B43-9D85-201F372BC205}
Key Found : HKLM\SOFTWARE\Classes\Interface\{D2BA7595-5E44-3F1E-880F-03B3139FA5ED}
Key Found : HKLM\SOFTWARE\Classes\Interface\{D35F5C81-17D9-3E1C-A1FC-4472542E1D25}
Key Found : HKLM\SOFTWARE\Classes\Interface\{D8242E89-2F81-484A-AE5B-BA8CAD5B7347}
Key Found : HKLM\SOFTWARE\Classes\Interface\{D8FA96CA-B250-312C-AF34-4FF1DD72589D}
Key Found : HKLM\SOFTWARE\Classes\Interface\{DAFC1E63-3359-416D-9BC2-E7DCA6F7B0F3}
Key Found : HKLM\SOFTWARE\Classes\Interface\{DC5E5C44-80FD-3697-9E65-9F286D92F3E7}
Key Found : HKLM\SOFTWARE\Classes\Interface\{E1B4C9DE-D741-385F-981E-6745FACE6F01}
Key Found : HKLM\SOFTWARE\Classes\Interface\{E3ED53C5-7AD5-4DF5-9734-AFB6E7E5D9DB}
Key Found : HKLM\SOFTWARE\Classes\Interface\{E7B623F5-9715-3F9F-A671-D1485A39F8A2}
Key Found : HKLM\SOFTWARE\Classes\Interface\{ED916A7B-7C68-3198-B87D-2DABC30A5587}
Key Found : HKLM\SOFTWARE\Classes\Interface\{EF0588D6-1621-4A75-B8BE-F4BC34794136}
Key Found : HKLM\SOFTWARE\Classes\Interface\{EFA1BDB2-BB3D-3D9A-8EB5-D0D22E0F64F4}
Key Found : HKLM\SOFTWARE\Classes\Interface\{F4CBF4DD-F8FE-35BA-BB7E-68304DAAB70B}
Key Found : HKLM\SOFTWARE\Classes\Interface\{FC32005D-E27C-32E0-ADFA-152F598B75E7}
Key Found : HKLM\SOFTWARE\Classes\Prod.cap
Key Found : HKLM\SOFTWARE\Classes\Toolbar.CT3272718
Key Found : HKLM\SOFTWARE\Classes\TypeLib\{2BF2028E-3F3C-4C05-AB45-B2F1DCFE0759}
Key Found : HKLM\SOFTWARE\Classes\TypeLib\{960DF771-CFCB-4E53-A5B5-6EF2BBE6E706}
Key Found : HKLM\SOFTWARE\Classes\TypeLib\{D7EE8177-D51E-4F89-92B6-83EA2EC40800}
Key Found : HKLM\SOFTWARE\Classes\TypeLib\{DB538320-D3C5-433C-BCA9-C4081A054FCF}
Key Found : HKLM\Software\Conduit
Key Found : HKLM\SOFTWARE\Google\Chrome\Extensions\cfffenfdjeibfomfbppoljahojkbbobb
Key Found : HKLM\SOFTWARE\Google\Chrome\Extensions\cfffenfdjeibfomfbppoljahojkbbobb
Key Found : HKLM\SOFTWARE\Google\Chrome\Extensions\pbofibgamhkgoonaocfgemncghhadmgb
Key Found : HKLM\SOFTWARE\Google\Chrome\Extensions\pbofibgamhkgoonaocfgemncghhadmgb
Key Found : HKLM\Software\Iminent
Key Found : HKLM\Software\InstallIQ
Key Found : HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{11111111-1111-1111-1111-110211181104}
Key Found : HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{21111111-1111-1111-1111-110211181104}
Key Found : HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{68B81CCD-A80C-4060-8947-5AE69ED01199}
Key Found : HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{E6B969FB-6D33-48D2-9061-8BBD4899EB08}
Key Found : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{02478D38-C3F9-4EFB-9B51-7695ECA05670}
Key Found : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{11111111-1111-1111-1111-110211181104}
Key Found : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{02478D38-C3F9-4EFB-9B51-7695ECA05670}
Key Found : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{11111111-1111-1111-1111-110211181104}
Key Found : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{EF99BD32-C1FB-11D2-892F-0090271D4F88}
Key Found : HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\0238BBE24EA3A70408B81E4BB89C15E5
Key Found : HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\063A857434EDED11A893800002C0A966
Key Found : HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\29799DE249E7DBC459FC6C8F07EB8375
Key Found : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\ilivid
Key Found : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\SearchTheWebARP
Key Found : HKU\S-1-5-21-1445426663-1417556821-882866373-1000\Software\Microsoft\Internet Explorer\SearchScopes\{70D46D94-BF1E-45ED-B567-48701376298E}
Value Found : HKLM\SOFTWARE\Microsoft\Internet Explorer\Toolbar [{EF99BD32-C1FB-11D2-892F-0090271D4F88}]

***** [Internet Browsers] *****

-\\ Internet Explorer v9.0.8112.16490

[HKCU\Software\Microsoft\Internet Explorer\Main - Start Page] = hxxp://search.conduit.com?SearchSource=10&CUI=UN30575710412901438&ctid=CT3272718

-\\ Mozilla Firefox v21.0 (en-US)

File : C:\Users\Michelle\AppData\Roaming\Mozilla\Firefox\Profiles\try4ydtj.default\prefs.js

Found : user_pref("CT1678857_Firefox.csv", "[{\"from\":\"Abs Layer\",\"action\":\"loading toolbar\",\"time\"[...]
Found : user_pref("CT3272718_Firefox.csv", "[{\"from\":\"Abs Layer\",\"action\":\"loading toolbar\",\"time\"[...]
Found : user_pref("Smartbar.ConduitHomepagesList", "hxxp://search.conduit.com/?ctid=CT3272718&SearchSource=1[...]
Found : user_pref("Smartbar.ConduitSearchEngineList", "MixiDJ Customized Web Search");
Found : user_pref("Smartbar.ConduitSearchUrlList", "hxxp://search.conduit.com/ResultsExt.aspx?ctid=CT3272718[...]
Found : user_pref("Smartbar.SearchFromAddressBarSavedUrl", "");
Found : user_pref("Smartbar.keywordURLSelectedCTID", "CT3272718");
Found : user_pref("browser.search.defaultenginename", "Funmoods");
Found : user_pref("browser.search.defaultthis.engineName", "MixiDJ Customized Web Search");
Found : user_pref("browser.search.defaulturl", "hxxp://search.conduit.com/ResultsExt.aspx?ctid=CT3272718&Sea[...]
Found : user_pref("ct3272718.UserID", "UN32995945291866627");
Found : user_pref("extensions.crossriderapp21804.21804.InstallationThankYouPage", true);
Found : user_pref("extensions.crossriderapp21804.21804.InstallationTime", 1360446599);
Found : user_pref("extensions.crossriderapp21804.21804.InstallationUserSettings.searchUserConifrmation", fal[...]
Found : user_pref("extensions.crossriderapp21804.21804.InstallationUserSettings.setHomepage", false);
Found : user_pref("extensions.crossriderapp21804.21804.InstallationUserSettings.setNewTab", false);
Found : user_pref("extensions.crossriderapp21804.21804.InstallationUserSettings.setSearch", false);
Found : user_pref("extensions.crossriderapp21804.21804.active", true);
Found : user_pref("extensions.crossriderapp21804.21804.addressbar", "");
Found : user_pref("extensions.crossriderapp21804.21804.addressbarenhanced", "");
Found : user_pref("extensions.crossriderapp21804.21804.backgroundjs", "\n\n//\n");
Found : user_pref("extensions.crossriderapp21804.21804.backgroundver", 34);
Found : user_pref("extensions.crossriderapp21804.21804.can_run_bg_code", true);
Found : user_pref("extensions.crossriderapp21804.21804.certdomaininstaller", "");
Found : user_pref("extensions.crossriderapp21804.21804.changeprevious", false);
Found : user_pref("extensions.crossriderapp21804.21804.cookie.InstallationTime.expiration", "Fri Feb 01 2030[...]
Found : user_pref("extensions.crossriderapp21804.21804.cookie.InstallationTime.value", "1360446599");
Found : user_pref("extensions.crossriderapp21804.21804.cookie.InstallerParams.expiration", "Fri Feb 01 2030 [...]
Found : user_pref("extensions.crossriderapp21804.21804.cookie._GPL_aoi.expiration", "Fri Feb 01 2030 00:00:0[...]
Found : user_pref("extensions.crossriderapp21804.21804.cookie._GPL_aoi.value", "1360446599");
Found : user_pref("extensions.crossriderapp21804.21804.cookie._GPL_arbitrary_code.expiration", "Tue May 07 2[...]
Found : user_pref("extensions.crossriderapp21804.21804.cookie._GPL_arbitrary_code.value", "%22appAPI.db.get%[...]
Found : user_pref("extensions.crossriderapp21804.21804.cookie._GPL_blocklist.expiration", "Tue May 07 2013 0[...]
Found : user_pref("extensions.crossriderapp21804.21804.cookie._GPL_blocklist.value", "%22nonexistantdomain.c[...]
Found : user_pref("extensions.crossriderapp21804.21804.cookie._GPL_country_code.expiration", "Tue May 07 201[...]
Found : user_pref("extensions.crossriderapp21804.21804.cookie._GPL_country_code.value", "%22US%22");
Found : user_pref("extensions.crossriderapp21804.21804.cookie._GPL_crr.expiration", "Fri Feb 01 2030 00:00:0[...]
Found : user_pref("extensions.crossriderapp21804.21804.cookie._GPL_crr.value", "1366335444");
Found : user_pref("extensions.crossriderapp21804.21804.cookie._GPL_currenttime.expiration", "Fri Feb 01 2030[...]
Found : user_pref("extensions.crossriderapp21804.21804.cookie._GPL_currenttime.value", "%221367851649%22");
Found : user_pref("extensions.crossriderapp21804.21804.cookie._GPL_hotfix20111102645.expiration", "Fri Feb 0[...]
Found : user_pref("extensions.crossriderapp21804.21804.cookie._GPL_hotfix20111102645.value", "%221%22");
Found : user_pref("extensions.crossriderapp21804.21804.cookie._GPL_ib_delay.expiration", "Fri Feb 01 2030 00[...]
Found : user_pref("extensions.crossriderapp21804.21804.cookie._GPL_ib_delay.value", "24");
Found : user_pref("extensions.crossriderapp21804.21804.cookie._GPL_ib_disclosure.expiration", "Fri Feb 01 20[...]
Found : user_pref("extensions.crossriderapp21804.21804.cookie._GPL_ib_disclosure.value", "1367934811");
Found : user_pref("extensions.crossriderapp21804.21804.cookie._GPL_ib_disclosure_tmp.expiration", "Tue May 0[...]
Found : user_pref("extensions.crossriderapp21804.21804.cookie._GPL_ib_disclosure_tmp.value", "1367934776");
Found : user_pref("extensions.crossriderapp21804.21804.cookie._GPL_ib_list.expiration", "Tue May 07 2013 12:[...]
Found : user_pref("extensions.crossriderapp21804.21804.cookie._GPL_ib_list.value", "%7B%225a0a78b4cf7a0f072d[...]
Found : user_pref("extensions.crossriderapp21804.21804.cookie._GPL_ib_list_temp.expiration", "Tue May 07 201[...]
Found : user_pref("extensions.crossriderapp21804.21804.cookie._GPL_ib_list_temp.value", "1367934811.765");
Found : user_pref("extensions.crossriderapp21804.21804.cookie._GPL_installer_params.expiration", "Fri Feb 01[...]
Found : user_pref("extensions.crossriderapp21804.21804.cookie._GPL_installer_params.value", "%7B%22source_id[...]
Found : user_pref("extensions.crossriderapp21804.21804.cookie._GPL_installtime.expiration", "Fri Feb 01 2030[...]
Found : user_pref("extensions.crossriderapp21804.21804.cookie._GPL_installtime.value", "%221364833145%22");
Found : user_pref("extensions.crossriderapp21804.21804.cookie._GPL_parent_zoneid.expiration", "Fri Feb 01 20[...]
Found : user_pref("extensions.crossriderapp21804.21804.cookie._GPL_parent_zoneid.value", "%2214019%22");
Found : user_pref("extensions.crossriderapp21804.21804.cookie._GPL_pc_20120828.expiration", "Fri Feb 01 2030[...]
Found : user_pref("extensions.crossriderapp21804.21804.cookie._GPL_pc_20120828.value", "1365692004736");
Found : user_pref("extensions.crossriderapp21804.21804.cookie._GPL_product_id.expiration", "Fri Feb 01 2030 [...]
Found : user_pref("extensions.crossriderapp21804.21804.cookie._GPL_product_id.value", "%221175%22");
Found : user_pref("extensions.crossriderapp21804.21804.cookie._GPL_zoneid.expiration", "Fri Feb 01 2030 00:0[...]
Found : user_pref("extensions.crossriderapp21804.21804.cookie._GPL_zoneid.value", "%22141648%22");
Found : user_pref("extensions.crossriderapp21804.21804.cookie.dbtest.expiration", "Fri Feb 01 2030 00:00:00 [...]
Found : user_pref("extensions.crossriderapp21804.21804.cookie.dbtest.value", "1365691945474");
Found : user_pref("extensions.crossriderapp21804.21804.description", "Coupon Companion");
Found : user_pref("extensions.crossriderapp21804.21804.domain", "");
Found : user_pref("extensions.crossriderapp21804.21804.enablesearch", false);
Found : user_pref("extensions.crossriderapp21804.21804.fbremoteurl", "");
Found : user_pref("extensions.crossriderapp21804.21804.group", 0);
Found : user_pref("extensions.crossriderapp21804.21804.homepage", "");
Found : user_pref("extensions.crossriderapp21804.21804.iframe", false);
Found : user_pref("extensions.crossriderapp21804.21804.internaldb.InstallerIdentifiers.expiration", "Fri Feb[...]
Found : user_pref("extensions.crossriderapp21804.21804.internaldb.InstallerIdentifiers.value", "%7B%22instal[...]
Found : user_pref("extensions.crossriderapp21804.21804.internaldb.Resources_appVer.expiration", "Fri Feb 01 [...]
Found : user_pref("extensions.crossriderapp21804.21804.internaldb.Resources_appVer.value", "50");
Found : user_pref("extensions.crossriderapp21804.21804.internaldb.Resources_lastVersion.expiration", "Fri Fe[...]
Found : user_pref("extensions.crossriderapp21804.21804.internaldb.Resources_lastVersion.value", "1");
Found : user_pref("extensions.crossriderapp21804.21804.internaldb.Resources_meta.expiration", "Fri Feb 01 20[...]
Found : user_pref("extensions.crossriderapp21804.21804.internaldb.Resources_meta.value", "%7B%7D");
Found : user_pref("extensions.crossriderapp21804.21804.internaldb.Resources_nextCheck.expiration", "Tue May [...]
Found : user_pref("extensions.crossriderapp21804.21804.internaldb.Resources_nextCheck.value", "true");
Found : user_pref("extensions.crossriderapp21804.21804.internaldb.Resources_queue.expiration", "Fri Feb 01 2[...]
Found : user_pref("extensions.crossriderapp21804.21804.internaldb.Resources_queue.value", "%7B%7D");
Found : user_pref("extensions.crossriderapp21804.21804.internaldb.SoftwareDetected.expiration", "Fri Feb 01 [...]
Found : user_pref("extensions.crossriderapp21804.21804.internaldb.SoftwareDetected.value", "%7B%22AnySoftwar[...]
Found : user_pref("extensions.crossriderapp21804.21804.js", "\n\nif(\"undefined\"!=typeof _GPL_PLUGIN){var _[...]
Found : user_pref("extensions.crossriderapp21804.21804.manifesturl", "");
Found : user_pref("extensions.crossriderapp21804.21804.name", "Coupon Companion Plugin");
Found : user_pref("extensions.crossriderapp21804.21804.newtab", "");
Found : user_pref("extensions.crossriderapp21804.21804.opensearch", "");
Found : user_pref("extensions.crossriderapp21804.21804.plugins.plugin_1.code", "appAPI._cr_config={appID:fun[...]
Found : user_pref("extensions.crossriderapp21804.21804.plugins.plugin_1.name", "base");
Found : user_pref("extensions.crossriderapp21804.21804.plugins.plugin_1.ver", 4);
Found : user_pref("extensions.crossriderapp21804.21804.plugins.plugin_1000014.code", "Array.prototype.indexO[...]
Found : user_pref("extensions.crossriderapp21804.21804.plugins.plugin_1000014.name", "GPL Plugin (Loader)");
Found : user_pref("extensions.crossriderapp21804.21804.plugins.plugin_1000014.ver", 15);
Found : user_pref("extensions.crossriderapp21804.21804.plugins.plugin_1000015.code", "var a=appAPI.db.getLis[...]
Found : user_pref("extensions.crossriderapp21804.21804.plugins.plugin_1000015.name", "GPL Background (BG)");
Found : user_pref("extensions.crossriderapp21804.21804.plugins.plugin_1000015.ver", 36);
Found : user_pref("extensions.crossriderapp21804.21804.plugins.plugin_13.code", "(function(a){a.selectedText[...]
Found : user_pref("extensions.crossriderapp21804.21804.plugins.plugin_13.name", "CrossriderAppUtils");
Found : user_pref("extensions.crossriderapp21804.21804.plugins.plugin_13.ver", 2);
Found : user_pref("extensions.crossriderapp21804.21804.plugins.plugin_14.code", "if(typeof(appAPI)===\"undef[...]
Found : user_pref("extensions.crossriderapp21804.21804.plugins.plugin_14.name", "CrossriderUtils");
Found : user_pref("extensions.crossriderapp21804.21804.plugins.plugin_14.ver", 2);
Found : user_pref("extensions.crossriderapp21804.21804.plugins.plugin_16.code", "if((typeof isBackground===\[...]
Found : user_pref("extensions.crossriderapp21804.21804.plugins.plugin_16.name", "FFAppAPIWrapper");
Found : user_pref("extensions.crossriderapp21804.21804.plugins.plugin_16.ver", 6);
Found : user_pref("extensions.crossriderapp21804.21804.plugins.plugin_17.code", "if(typeof window!==\"undefi[...]
Found : user_pref("extensions.crossriderapp21804.21804.plugins.plugin_17.name", "jQuery");
Found : user_pref("extensions.crossriderapp21804.21804.plugins.plugin_17.ver", 3);
Found : user_pref("extensions.crossriderapp21804.21804.plugins.plugin_21.code", "var CrossriderDebugManager=[...]
Found : user_pref("extensions.crossriderapp21804.21804.plugins.plugin_21.name", "debug");
Found : user_pref("extensions.crossriderapp21804.21804.plugins.plugin_21.ver", 3);
Found : user_pref("extensions.crossriderapp21804.21804.plugins.plugin_22.code", "(function(a){appAPI.queueMa[...]
Found : user_pref("extensions.crossriderapp21804.21804.plugins.plugin_22.name", "resources");
Found : user_pref("extensions.crossriderapp21804.21804.plugins.plugin_22.ver", 3);
Found : user_pref("extensions.crossriderapp21804.21804.plugins.plugin_28.code", "var CrossriderInitializerPl[...]
Found : user_pref("extensions.crossriderapp21804.21804.plugins.plugin_28.name", "initializer");
Found : user_pref("extensions.crossriderapp21804.21804.plugins.plugin_28.ver", 2);
Found : user_pref("extensions.crossriderapp21804.21804.plugins.plugin_4.code", "var jQuery = $jquery_171 = $[...]
Found : user_pref("extensions.crossriderapp21804.21804.plugins.plugin_4.name", "jquery_1_7_1");
Found : user_pref("extensions.crossriderapp21804.21804.plugins.plugin_4.ver", 3);
Found : user_pref("extensions.crossriderapp21804.21804.plugins.plugin_47.code", "(function(){appAPI.ready=fu[...]
Found : user_pref("extensions.crossriderapp21804.21804.plugins.plugin_47.name", "resources_background");
Found : user_pref("extensions.crossriderapp21804.21804.plugins.plugin_47.ver", 2);
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Found : user_pref("extensions.crossriderapp21804.21804.plugins.plugin_64.name", "appApiMessage");
Found : user_pref("extensions.crossriderapp21804.21804.plugins.plugin_64.ver", 1);
Found : user_pref("extensions.crossriderapp21804.21804.plugins.plugin_72.code", "if(appAPI.__should_activate[...]
Found : user_pref("extensions.crossriderapp21804.21804.plugins.plugin_72.name", "appApiValidation");
Found : user_pref("extensions.crossriderapp21804.21804.plugins.plugin_72.ver", 2);
Found : user_pref("extensions.crossriderapp21804.21804.plugins.plugin_78.code", "if(typeof jQuery!==\"undefi[...]
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Found : user_pref("extensions.crossriderapp21804.21804.plugins.plugin_98.name", "omniCommands");
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Found : user_pref("extensions.crossriderapp21804.21804.plugins_lists.plugins_0", "4,14,78,16,64,47,72,98,100[...]
Found : user_pref("extensions.crossriderapp21804.21804.plugins_lists.plugins_1", "17,14,78,13,16,64,4,1,21,2[...]
Found : user_pref("extensions.crossriderapp21804.21804.plugins_lists.plugins_5", "4,14,78,13,16,64,47,72");
Found : user_pref("extensions.crossriderapp21804.21804.pluginsurl", "hxxps://w9u6a2p6.ssl.hwcdn.net/plugin/a[...]
Found : user_pref("extensions.crossriderapp21804.21804.pluginsversion", 47);
Found : user_pref("extensions.crossriderapp21804.21804.publisher", "Innovative Apps");
Found : user_pref("extensions.crossriderapp21804.21804.searchstatus", 0);
Found : user_pref("extensions.crossriderapp21804.21804.setnewtab", false);
Found : user_pref("extensions.crossriderapp21804.21804.settingsurl", "");
Found : user_pref("extensions.crossriderapp21804.21804.thankyou", "");
Found : user_pref("extensions.crossriderapp21804.21804.updateinterval", 360);
Found : user_pref("extensions.crossriderapp21804.21804.ver", 50);
Found : user_pref("extensions.crossriderapp21804.adsOldValue", -1);
Found : user_pref("extensions.crossriderapp21804.apps", "21804");
Found : user_pref("extensions.crossriderapp21804.bic", "13cc4bd86a47aa5a73ff1c44b92834a6");
Found : user_pref("extensions.crossriderapp21804.cid", 21804);
Found : user_pref("extensions.crossriderapp21804.firstrun", false);
Found : user_pref("extensions.crossriderapp21804.hadappinstalled", true);
Found : user_pref("extensions.crossriderapp21804.installationdate", 1360510421);
Found : user_pref("extensions.crossriderapp21804.lastcheck", 22798913);
Found : user_pref("extensions.crossriderapp21804.lastcheckitem", 22798922);
Found : user_pref("extensions.crossriderapp21804.modetype", "production");
Found : user_pref("extensions.crossriderapp21804.reportInstall", true);
Found : user_pref("extensions.crossriderapp21804.statsDailyCounter", 2);
Found : user_pref("extensions.funmoods.aflt", "download");
Found : user_pref("extensions.funmoods.autoRvrt", false);
Found : user_pref("extensions.funmoods.dfltLng", "");
Found : user_pref("extensions.funmoods.dfltSrch", true);
Found : user_pref("extensions.funmoods.dnsErr", true);
Found : user_pref("extensions.funmoods.envrmnt", "production");
Found : user_pref("extensions.funmoods.excTlbr", true);
Found : user_pref("extensions.funmoods.hmpg", false);
Found : user_pref("extensions.funmoods.hmpgUrl", "hxxp://searchfunmoods.com/?f=1&a=download&chnl=download&cd[...]
Found : user_pref("extensions.funmoods.id", "0022FA926586347F");
Found : user_pref("extensions.funmoods.instlDay", "15640");
Found : user_pref("extensions.funmoods.instlRef", "download");
Found : user_pref("extensions.funmoods.isdcmntcmplt", true);
Found : user_pref("extensions.funmoods.lastVrsnTs", "1.5.23.2221:58:21");
Found : user_pref("extensions.funmoods.mntrvrsn", "1.3.0");
Found : user_pref("extensions.funmoods.newTab", false);
Found : user_pref("extensions.funmoods.newTabUrl", "hxxp://searchfunmoods.com/?f=2&a=download&chnl=download&[...]
Found : user_pref("extensions.funmoods.prdct", "funmoods");
Found : user_pref("extensions.funmoods.prtnrId", "funmoods");
Found : user_pref("extensions.funmoods.smplGrp", "none");
Found : user_pref("extensions.funmoods.srchPrvdr", "Search");
Found : user_pref("extensions.funmoods.tlbrId", "base");
Found : user_pref("extensions.funmoods.tlbrSrchUrl", "hxxp://searchfunmoods.com/?f=3&a=download&chnl=downloa[...]
Found : user_pref("extensions.funmoods.vrsn", "1.5.23.22");
Found : user_pref("extensions.funmoods.vrsnTs", "1.5.23.2221:58:21");
Found : user_pref("extensions.funmoods.vrsni", "1.5.23.22");
Found : user_pref("extensions.funmoods_i.newTab", false);
Found : user_pref("extensions.funmoods_i.smplGrp", "none");
Found : user_pref("extensions.funmoods_i.vrsnTs", "1.5.23.2221:58:21");
Found : user_pref("keyword.URL", "hxxp://search.conduit.com/ResultsExt.aspx?ctid=CT3272718&SearchSource=2&CU[...]
Found : user_pref("smartbar.machineId", "GQ2ARB2AAJ6M9JWEX5/JSEKCA+CE/MCXUPXMIDN1DACSHYEMFNYCQPYGEVNCIZCPFJM[...]

-\\ Google Chrome v27.0.1453.116

File : C:\Users\Michelle\AppData\Local\Google\Chrome\User Data\Default\Preferences

[OK] File is clean.

*************************

AdwCleaner[R1].txt - [32226 octets] - [24/06/2013 17:19:47]

########## EOF - C:\AdwCleaner[R1].txt - [32287 octets] ##########


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#13
June 24, 2013 at 17:31:38
Definitely a lot of junk there you have somehow collected. My advice is to Scan it again then use the Delete button. Mostly toolbars are unnecessary but some of those shown are bordering on malware. If there is any specific toolbar you MUST have then it can always be downloaded again.

Always pop back and let us know the outcome - thanks


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#14
June 24, 2013 at 17:42:24
Derek. I did everything you said to do and really thought it had worked but the dialog box saying Windows explorer is not responding just popped up again! so frustrating. After I did the scan and the ADWcleaner thing I did reboot my laptop but...
so any more suggestions please would be much appreciated. Thanks.

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#15
June 24, 2013 at 18:03:20
Pity, but it is as well to have got shot of that junk.

You could try MalwareBytes in Safe Mode - sometimes it can then remove things that it can't tackle in normal mode.

I understand that Avast can run a scan on bootup - so it might be worth running that too.

Also, have a look in "Control Panel > Programs and Features" to make sure there are no weird looking programs showing.

Did you find anything in Events that coincided with when Windows Explorer crashes?

Always pop back and let us know the outcome - thanks


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