Wiindows Mail and attachments

Custom / CUSTOM
January 21, 2010 at 15:49:19
Specs: Microsoft Windows Vista Home Premium, 3.166 GHz / 4093 MB
A few of my neighbors who use Windows Mail are all experiencing problems opening .pdf and .pps attachments. The get the message that no file is associated with that extension or something like that. I personally do not use Windows Mail and have no means of troubleshooting it other than asking the question here on the forums. Anything I can pass along to help them? Thanks

OS: Windows Vista 64/Ubuntu 64
CPU/Ram: E8500/4GB PC6400
Manufacturer/Model: AVA Direct / Built online


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#1
January 21, 2010 at 17:04:14
Their problem isn't specific to Windows Mail.

To read .pdf files, Adobe Acrobat Reader, or another program that can read .pdf files, must be installed on the computer.
It's free to download on the www.adobe.com web site.

Some CDs that come with mboards and other hardware and programs have a version of Adobe Acrobat on them that you can install - it should be at least 5.x these days.

To read .pps files, Powerpoint, which is part of the Microsoft Office suite, or it can be standalone, or if you don't have that, the free Powerpoint Viewer, available on the Microsoft site in the support for MS Office, or another program that can read .pps files (e.g. Open Office) , must be installed on the computer.

In both cases, the version you use depends on the operating sysyem you're using - if the default version doesn't support the operating system, e.g. 98SE, they have older versions you can use.
(If they can't find an older version of the Powerpoint Viewer on the MS web site, I could help with that.)
For Adobe Acrobat, install the lowest numbered version you can if you want it to take up the least disk space.


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#2
January 21, 2010 at 18:09:41
Thanks Tubesandwires for your response. Well, they all have both Foxit Reader and PowerPoint Viewers installed in their computers, but it still doesn't work. I know because I installed it for them. I didn't spend anytime doing any T/S with Windows Mail. When I asked them to check which file is associated with .pps or .pdf, they say it calls out PowerPoint viewer and Foxit Reader, respectively. So, why doesn't it work?

OS: Windows Vista 64/Ubuntu 64
CPU/Ram: E8500/8GB PC2-6400
Manufacturer/Model: AVA Direct / Built online


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#3
January 21, 2010 at 18:47:34
Read the link below. It would seem that MS broke this association. Possibly one of the updates. If you saved the attachment to disk it probably would work well. Read the article at the link below.

LINK


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Related Solutions

#4
January 21, 2010 at 20:45:30
"....they all have both Foxit Reader and PowerPoint Viewers installed in their computers, but it still doesn't work. I know because I installed it for them. I didn't spend anytime doing any T/S with Windows Mail. When I asked them to check which file is associated with .pps or .pdf, they say it calls out PowerPoint viewer and Foxit Reader, respectively.

Well, in that case I have no idea, at the moment.

Do Foxit Reader and PowerPoint Viewers open .pdf and .pps files other than in Windows Mail fine for them? If they do, the problem is not caused by a broken file association in Windows generally, it's caused by something else.


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#5
January 22, 2010 at 07:54:15
Thanks Terii for the link. I passed that on to them. Tubesandwires, what does work is if they Save the attachment to a folder, then go to that folder and open it up. Only thing is, they want the capability of doing it right from their email. I guess it is too much work the other way. Thanks guys for your help. Hopefully that link from Terii will do the trick.

OS: Windows Vista 64/Ubuntu 64
CPU/Ram: E8500/8GB PC2-6400
Manufacturer/Model: AVA Direct / Built online


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#6
January 22, 2010 at 09:59:48
"...what does work is if they Save the attachment to a folder, then go to that folder and open it up."

"Hopefully that link from Terii will do the trick."
http://www.winhelponline.com/articl...

I don't think it will - it appears to apply only if you can't open .pdfs anywhere.

I found these on the web -

I found a "hit" that said they tried that exact info/fix and it didn't help.
In that case,
See Ramesh, MS-MVP (Msg. 10) Posted: Sat Oct 06, 2007 9:13
http://forum.soft32.com/windows/ope...

Their problem appears to be very, very common, with Windows Mail and Windows Live Mail.

The problem with Powerpoint files appears to be Open has been renamed to Show in the registry.

http://www.winhelponline.com/articl...
"To do the above use this method to start Regedit.

Logon as Admin then :

Start - type in Search box -> Regedit - find at top of list - Right Click on it - RUN AS ADMIN"

"The trouble may simply be that your version needs updating. For example, version 5 of Acrobat can't open up a .pdf file saved in version 9."

My note - Not likely - I use 5.x in 98SE and I have NEVER not been able to open a .pdf file.

http://www.windowsbbs.com/microsoft...

Open .PPS and .PPT attachments directly from Windows Mail
http://www.pctips.smittystips.com/v...
.....

Unable to open .DOC attachments from Windows Mail
http://www.winhelponline.com/articl...
.......

Do they have IE 8 installed?

"When IE8 first came out last year, there were a lot of problems regarding unable to open attachments of any types.
Then, suddenly no more complaints. It was said that the then new update had cured the problem.
The update is called : Culmulative Security Update for Internet Explrer 8 for Windows Vista (KB972260)
Please check you update history, See if the above update was installed or not.
If not, here is the download link :
http://www.microsoft.com/downloads/...

NOTE: I have IE8 and I never have propblem opening attachments of any types. And, I do not have KB972260 installed."
.......

How to Set Default Associations For a Program in Vista
http://www.vistax64.com/tutorials/8...

How to Associate a File Extension Type With a Program in Vista
http://www.vistax64.com/tutorials/6...

If needed :

How to Unassociate a File Extension Type in Vista - and a utility to help
http://www.vistax64.com/tutorials/9...

Restore Default Vista File Extension Type Associations
http://www.vistax64.com/tutorials/2...
( .pdf, .pps, .ppt, and many others, have no default file ext. type association to a program)

How to Show and Change a File Name Extension in Vista
http://www.vistax64.com/tutorials/1...



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#7
January 23, 2010 at 07:44:16
Further to the above here is the link to rectify your pps problem

LINK


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