Why--getting popup 'software installed'-haven't installed an

February 21, 2016 at 11:42:33
Specs: Windows Vista
For no apparent reason, I'm getting a popup that says software for these devices has been successfully installed and the devices are "ready to use":
USB Composite Device
HP Webcam
I haven't installed or requested anything. Is this malware etc? I know Vista is probably more vulnerable now. Is my laptop's security compromised?

See More: Why--getting popup software installed-havent installed an

Report •

February 21, 2016 at 14:18:32
"Is this malware etc?"
Lets have a look.

Here are the first 2 steps, more steps will be needed, after I see the results of these logs.

Run them in this order.

Step 1: Run AdwCleaner
Author's site
Close all open programs and internet browsers.
Double click on AdwCleaner.exe to run the tool.
Click Scan
In the results tabs, uncheck anything you don't want to remove.
Click on Cleaning.
Confirm each time with Ok.
Your computer will be rebooted automatically. A text file will open after the restart.
Please Copy & Paste the contents of that logfile with your next answer.
You can find the logfile at C:\AdwCleaner[S1].txt as well.

Step 2: Run Malwarebytes Junkware Removal Tool
Download Malwarebytes Junkware Removal Tool onto your Desktop. If your default download location is not the Desktop, drag it out of it's location onto the Desktop.
Warning! Once the scan is complete JRT will shut down your browser with NO warning.
Shut down your protection software now to avoid potential conflicts.
Temporarily disable your antivirus and any antispyware real time protection before performing a scan.
Click this link to see a list of security programs that should be disabled and how to disable them.
Run the tool by double-clicking it. If you are using Windows Vista or Windows 7/8, right-click JRT and select Run as Administrator.
The tool will open and start scanning your system.
Please be patient as this can take a while to complete depending on your system's specifications.
On completion, a log (JRT.txt) is saved onto your Desktop and will automatically open.
Copy and Paste the contents of the JRT.txt log please.

Report •

February 21, 2016 at 19:18:42
The symptoms are what you get when you Uninstall the drivers from Device Manager. It sets them up again when you restart the computer. I assume you've not been doing anything there?

Always pop back and let us know the outcome - thanks

Report •

February 21, 2016 at 20:17:09
"the devices are "ready to use":
USB Composite Device
HP Webcam"

Did you plug anything into the USB port? Or is it possible that you have your system configured to auto-update drivers?

Report •
Related Solutions

Ask Question