Why wont my HP G6000 let me download anything or save email

June 30, 2015 at 18:37:15
Specs: Windows Vista
If I try and download anything or save email attachments it tells me there is a virous in it and has deleted it, or there is insufficient room on the hard drive (but there is).

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#1
June 30, 2015 at 22:59:34
For a moment try to disable any antivirus you use and try to download the email attachment!
Also check your hard disk space, Please provide some information about that,

Hardware Technician


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#2
July 1, 2015 at 05:35:14
Double check your disk space; and perhaps perform a disk clean routine; which will empty temp files etc. and other general junk (Recycle bin included); after-which it will defrag the drive.

Which anti-virus package are you using?


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#3
July 1, 2015 at 06:22:27
"it tells me there is a virus in it"

What tells you this, your virus checker or does it just pop up on the screen without giving the source?

You ought to run these three on it, just in case there is a virus that your AV has missed:

AdwCleaner:
http://www.bleepingcomputer.com/dow...
(blue Download button near top - not anything else on the page).
Download and "Save" the file somewhere. Go to the saved file then double click it to run the program. Use the "Scan" button, followed by the "Cleaning" button.

Junkware Removal Tool (JRT)
http://www.bleepingcomputer.com/dow...
(blue Download button near top - not anything else on the page).
Download and "Save" the file somewhere. Go to the saved file then double click it to run JRT. It might appear to have stopped at times or flash the screen but sit tight until it has finished.

MalwareBytes:
http://filehippo.com/download_malwa...
(green Download button top right - not anything else on the page)
Install and Run the program but before doing its Scan go to "Settings > Detection and Protection" and put a checkmark in "Scan for rootkits". Quarantine anything it finds.

If they find anything please copy/paste the logs on here.

Always pop back and let us know the outcome - thanks

message edited by Derek


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