web browsers wil not open (all 4)

April 28, 2014 at 15:42:22
Specs: Vista Home Premium, Intel core 2 duo 3gb ram
cannot open any web browsers on my laptop (Vista), have run Malwarebytes and Superantispyware neither show malware am using Norton which I've turned off once to see if there was any difference (no), what can be done? Thanks for any help.

I do have internet connection.


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#1
April 29, 2014 at 01:58:59
Run ESET Online Scanner, Copy and Paste the contents of the log please. This scan may take a very long while, so please be patient. Maybe start it before going to work or bed.
http://www.eset.com/us/online-scann...
http://www.eset.com/home/products/o...

You will have to download ESET from a good computer, put it on a flash/thumb/pen drive & run it from there, if your comp is unbootable, or won't let you download.
Create a ESET SysRescue CD or USB drive
http://kb.eset.com/esetkb/index?pag...
How do I use my ESET SysRescue CD or USB flash drive to scan and clean my system?
http://kb.eset.com/esetkb/index?pag...
Configure ESET this way & disable your AV.
http://i.imgur.com/3U7YC.gif
How to Temporarily Disable your Anti-virus
http://www.bleepingcomputer.com/for...
http://www.techsupportforum.com/for...
Which web browsers are compatible with ESET Online Scanner?
http://www.nod32.fi/eset-online-sca...
http://kb.eset.com/esetkb/index?pag...
Online Scanner not working
http://kb.eset.com/esetkb/index?pag...
Why Would I Ever Need an Online Virus Scanner? I already have an antivirus program installed, isn't that enough?
http://www.squidoo.com/the-best-fre...
Once onto a machine, malware can disable antivirus programs, prevent antimalware programs from downloading updates, or prevent a user from running antivirus scans or installing new antivirus software or malware removal tools. At this point even though you are aware the computer is infected, removal is very difficult.
5: Why does the ESET Online Scanner run slowly on my computer?
If you have other antivirus, antispyware or anti-malware programs running on your computer, they may intercept the scan being performed by the ESET Online Scanner and hinder performance. You may wish to disable the real-time protection components of your other security software before running the ESET Online Scanner. Remember to turn them back on after you are finished.
17: How can I view the log file from ESET Online Scanner?
http://kb.eset.com/esetkb/index?pag...
http://www.eset.com/home/products/o...
The ESET Online Scanner saves a log file after running, which can be examined or sent in to ESET for further analysis. The path to the log file is "C:\Program Files\EsetOnlineScanner\log.txt". You can view this file by navigating to the directory and double-clicking on it in Windows Explorer, or by copying and pasting the path specification above (including the quotation marks) into the Start ? Run dialog box from the Start Menu on the Desktop.
If no threats are found, you will simply see an information window that no threats were found.
http://www.trishtech.com/security/s...


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#2
April 29, 2014 at 06:52:47
I will attempt estat scan later to day when I come home although this may not be the problem. Last night ran into someone who helped me install a Tor browser which he said was a "stand alone" and was able to get online in a fashion. Tried to see if I could reinstall chrome and firefox but was unsucessful in both cases (or it was me, Tor is different), so it is malware or a registry? problem. Again thanks for the help I'll let you know how the scan comes out tonight or tomorrow morning if it takes a long time. Regards, Curt

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#3
April 30, 2014 at 19:18:00
Sorry to take so long getting back, I've tried ESET and then another that was recommended, it doesn't seem to be a malware problem. I'm going to do a reinstall of the system. Thanks for your help . Regards Curt

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Related Solutions

#4
April 30, 2014 at 19:29:19
" it doesn't seem to be a malware problem"
Often it takes 6 or 7 programs to find the culprit.

"I'm going to do a reinstall of the system"
Make sure when you reinstall, you delete ALL partitions & format to NTFS.
Vista - Drive options (advanced)
http://www.vistax64.com/tutorials/1...

Here are some examples of why you delete all partitions.
http://forums.spybot.info/showthrea...
http://forums.whatthetech.com/index...
http://blog.eset.com/2011/10/18/tdl...


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#5
May 1, 2014 at 08:04:28
Thanks, wil look at the info you've supplied. will come back next week and let you know how it went. Will be out of town till tuesday.

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#6
May 9, 2014 at 17:03:03
Hello, thanks for your help, I found out it was an incorrect setting or actually a setting addon that was the cause (In Internet Options). I should have looked at the simplest expo first, but with all the malware problems it was too easy for me to jump. Again, thanks for all the help.
Regards

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