WD External HDD not working

Hewlett-packard / C500
December 11, 2008 at 07:03:34
Specs: MS Windows Vista Home Bas, Intel Celeron M CPU/ 2GB
Okay, I've seen a lot of posts around relating to the WD(Western Digital) brand and silly me, I bought the HDD without doing my research, which has now potentially cost me AUS$160. Anyway, I had transferred all my files (the ones that could be transferred) from my Maxtor HDD which I dropped. I've searched through many topics, and most users have this problem on XP, not Vista, and so I have no idea what to do.

Things had been working perfectly for about a week, until today, I dropped this one too (really kicking myself for this, I usually take care of my computers as though they are my own children). I pick it up, plug it back in, everything works fine, but then I shut down the computer, and it took an awfully long time, more so than usual. I had updates to install as well, but the computer didn't say anything about updates while shutting down. I started the computer up later, and after removing the HDD from the USB port, it finally moved on to the logon screen.

After logging on, I found that the updates did have to be installed anymore, but also plugging my HDD back in anything involving a Windows Explorer process, and pretty much every other program would not run, or ran slowly. Things returned to normal when I took the HDD out.

After a fair bit of waiting, Device Manager opened, and it says that the drive is there, all drivers are up to date. I System Restored back to the point before the updates installed, but still nothing.

I should add that the drive is visible in Device Manager, but does not appear in My Computer/Computer, although after unplugging the drive, it will show up for a split second.

My problem is I can't do anything/anything quickly while the HDD is plugged in, so I'm stumped as what to do next.


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#1
December 11, 2008 at 15:13:16
As a guess, I think you damaged the disk drive so that it now has problems reading and its slow because it take multiple attempts to read without error. Its time to back up the drive and run diagnostics on the drive.

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#2
December 12, 2008 at 02:04:55
>As a guess, I think you damaged the disk drive so that it now has problems reading and its slow because it take multiple attempts to read without error. Its time to back up the drive and run diagnostics on the drive.

Ah, I don't think I explained it properly.

Windows itself runs very, very slow with the drive plugged in, and almost every program (especially Explorer) doesn't open. Firefox still runs fine, but pretty much everything else either grinds to a halt, although there are a few that still run fine (eg. Firefox).

This is all while the HDD is plugged in. Once it is taken out, the system returns to normal.

How do I backup and run diagnostics on the drive if I can't find the drive in My Computer? And how do I do it quick enough before Explorer freezes?


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#3
January 7, 2009 at 11:22:07
I have the same problem, different hdd, acer desktop w/ vista. I see you posted on 12/11/08, that is about the same time I had trouble. I tried to remove windows updates, but have had problems. I restored computer to factor default, and vista installed all updates, same problem. I cannot figure out which update is the problem yet, if that is the problem.

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