Vista HP laptop volume problem

Hewlett-packard G71-340us notebook
January 18, 2010 at 10:47:13
Specs: Windows vista
all of a sudden the volumn window when opened goes to 0 and you can't reset moves on it's own. now the control panel screen won't stay set and scrools down to the bottom by itself. we opened yahoo messenger and the list of people won't hold a schroll. what is going on. I did a restore point -no help- I ran virus check -no virus--- Help

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January 18, 2010 at 11:16:49
Find a working usb mouse but don't plug it in yet.
Go to Control Panel >> Mouse >> Click 'Device Settings' tab.
Tick the box for "Disable internal pointing device when external mouse is attached".

Now plug usb mouse in & wait for it to be detected.

If those problems no longer exist, it's the touchpad or it's driver causing them.

If you have drivers available, re-install the "Synaptics Touchpad" driver which may cure the problem.

After re-installing touchpad driver, remove the ordinary mouse and restart Windows. Check for the problems again.

Unfortunately, the HP website (both UK and US) do not have a touchpad driver to download for this model , I just checked.

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