Vista does not run normal mode after norton

July 6, 2011 at 13:35:10
Specs: Windows Vista Home Premium, AMD Athlon 64x2 Dual Core 3800/1 G
I am running Vista. I recently remove Norton Internet Security using the Remove/Uninstall from the control panel. However, that was not successful. After trying it a couple of times, it directed me to the Norton website for a removal tool. I downloaded that and ran it. It seemed like Norton was still there, so I went into the Programs/Norton directory and deleted all the programs. (Prob a mistake) Then I used CCleaner to clear the registry.Now the system wont come up in Normal mode. I can bring it up in Safe mode and it seems to run fine. However, when i run in normal mode, it comes up with the windows logo, and seems to start up with welcome screen, then the screen goes blank (with hourglass circle) It seems that the Desktop is not running.I can start the task manager, but it does not do anything else. i have also done a system restore (in safe mode) to about a month ago, but it does not seem to make a difference.I am a small business and I need it to come up in normal mode. Please help.

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#1
July 6, 2011 at 14:43:46
Try regedit & search for norton in the registry. Delete all there.

How do you know when a politician is lying? His mouth is moving.


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#2
July 7, 2011 at 11:34:06
Guapo-- Thank u for the reply. .. I am not very familiar w Regedit. However, I went in and here is the what it looks like:

Under @COMPONENTS...it has:
@NORTON abc (Default) REG_SZ (Value not set)
@0C55C096xxxxxxxxxxxxxxxxx
@ IDENTIFIERS ab (default) REG_SZ (value not set)
MID REG_SZ a304xxxxxxxxxxxxx

Note that the @ I am using is just to show that it is a folder.
Should I just delete the NORTON folder? I did do a restore, so I imagine it has put reinstated the registry for Norton. Should I use the remove Norton utility (In saFE MODE) first, then delet it using Regedit? Right now I can only access it in Safe Mode. Should I delete it in Safe mode? Please let me know. Thank you


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#3
July 7, 2011 at 12:10:06
In a perfect world, the Norton tool should remove all those entries. So, yes, try that first.

When you search the registry for any thing, the procedure is to click edit, find & type your search query which is Norton in this case. After it finds the first entry & you do whatever you want with it, hit F3 & it will search for the next entry. Continue with F3 until it says finished.

How do you know when a politician is lying? His mouth is moving.


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