Solved Virus???? in Telephone message ?? France

July 11, 2014 at 10:41:44
Specs: Windows Vista
I deleted a bizarre message consisting of 45/60 seconds silence followed by the word (in English) "Goodbye". Since then the phones, routed through a Livebox have been unusable and without tone.
However the internet is Ok,all lights on the livebox are illuminated correctly, and I receive the usual emails to advise of messages received, but I cannot access them. I suspect Orange will soon declare the problem "too difficult".Is my insanity showing? Is there a solution please?

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July 11, 2014 at 12:57:26
Don't know the kit you mention. But have you tried resetting it (if that's possible); not at least rebooting it?

I'd be very suspicious and careful (cautious) though after what you have posted above...

And I wouldn't let Orange simply walk away - especially if it's their kit...; Presumably they have a tech support dept. for it? Also I'd be hitting customer service too to shake things up - if support seem less than interested/unhelpful.

And in the meantime - pending a proper explanation of what happened etc. - I'd be very disinclined to make phone calls that way; and I would ensure my ant-virus util etc. is current. Also run a "full" scan of my systems various using several assorted utilities.

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July 11, 2014 at 15:12:42
✔ Best Answer
I'm with trvlr, lets check for malware. Start with this.

Run ESET Online Scanner, Copy and Paste the contents of the log in your reply please. This scan may take a very long while, so please be patient. Maybe start it before going to work or bed.
You may have to download ESET from a good computer, put it on a flash/thumb/pen drive & run it from there, if your comp is unbootable, or won't let you download.
Create a ESET SysRescue CD or USB drive
How do I use my ESET SysRescue CD or USB flash drive to scan and clean my system?
Configure ESET this way & disable your AV.
How to Temporarily Disable your Anti-virus
Which web browsers are compatible with ESET Online Scanner?
Online Scanner not working
Why Would I Ever Need an Online Virus Scanner? I already have an antivirus program installed, isn't that enough?
Once onto a machine, malware can disable antivirus programs, prevent antimalware programs from downloading updates, or prevent a user from running antivirus scans or installing new antivirus software or malware removal tools. At this point even though you are aware the computer is infected, removal is very difficult.
5: Why does the ESET Online Scanner run slowly on my computer?
If you have other antivirus, antispyware or anti-malware programs running on your computer, they may intercept the scan being performed by the ESET Online Scanner and hinder performance. You may wish to disable the real-time protection components of your other security software before running the ESET Online Scanner. Remember to turn them back on after you are finished.
17: How can I view the log file from ESET Online Scanner?
The ESET Online Scanner saves a log file after running, which can be examined or sent in to ESET for further analysis. The path to the log file is "C:\Program Files\EsetOnlineScanner\log.txt". You can view this file by navigating to the directory and double-clicking on it in Windows Explorer, or by copying and pasting the path specification above (including the quotation marks) into the Start ? Run dialog box from the Start Menu on the Desktop.
If no threats are found, you will simply see an information window that no threats were found.

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July 12, 2014 at 05:24:55
Many thanks for your interest and support - I've tried resetting/rebooting etc. I have an all inclusive package yet I have wasted four days and approximately 50euros in calls to attempt to persuade Orange to acknowledge and rectify the problem. I struggle to talk to machines in my first language, and it is the ONLY way to reach a human. When one does they insist one rings the English service, which is 100% automatic in French! I could continue but I doubt if I would be believed. I have an appointment on Tuesday with the nearest thing that France has to a regulator.

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Related Solutions

July 12, 2014 at 05:44:11
Hi Johnw, Many thanks for your interest. It looked daunting but was fine. The scan identified three detected threats, and these were cleaned by deleting / quarantined. Two were C:\Programme Files, Win32/thinkniceB plus startup scanner operating memory varient WIN32/ELEX.32.
It has not solved the problem but the implication is you are prepared to offer further advice and I am extremely grateful.

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July 12, 2014 at 05:59:47
"you are prepared to offer further advice"
Correct hoppity.

Step 2: Download & run Unhide
To run Unhide, simply download it onto your Desktop If your default download location is not the Desktop, drag it out of it's location onto the Desktop.and then double-click on the Unhide icon. The program will open a black box and start making the files on your fixed disks visible again. Please note, that this program will not unhide removable drives like flash cards and usb drives as the FakeHDD rogues do not target these types of drives. Once it has finished, the program will display a Windows alert stating that your files have been restored. You should then reboot your computer for all of the settings to go into effect.
When Unhide is complete, it will create a logfile on the Windows Desktop called Unhide.txt.
Copy & Paste the contents of the log in your next post please. Let me know if it doesn't produce a log.

Step 3: Reboot

Step 4: Run AdwCleaner
How to download from Softpedia
Author's site
Please download AdwCleaner by Xplode onto your Desktop. If your default download location is not the Desktop, drag it out of it's location onto the Desktop.
Close all open programs and internet browsers.
Double click on AdwCleaner.exe to run the tool.
Click on Clean.
Confirm each time with Ok.
Your computer will be rebooted automatically. A text file will open after the restart.
Please Copy & Paste the contents of that logfile with your next answer.
You can find the logfile at C:\AdwCleaner[S1].txt as well.

Step 5: Run Junkware Removal Tool
How to download from Softpedia
Download Junkware Removal Tool onto your Desktop. If your default download location is not the Desktop, drag it out of it's location onto the Desktop.
Warning! Once the scan is complete JRT will shut down your browser with NO warning.
Shut down your protection software now to avoid potential conflicts.
Temporarily disable your antivirus and any antispyware real time protection before performing a scan.
Click this link to see a list of security programs that should be disabled and how to disable them.
Run the tool by double-clicking it. If you are using Windows Vista or Windows 7/8, right-click JRT and select Run as Administrator.
The tool will open and start scanning your system.
Please be patient as this can take a while to complete depending on your system's specifications.
On completion, a log (JRT.txt) is saved onto your Desktop and will automatically open.
Copy and Paste the contents of the JRT.txt log please.

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July 12, 2014 at 07:29:17
Just out of interest, have you checked the phone settings in the livebox? it sounds as if the facility has been disabled. You haven't mentioned which livebox you have so I can only go by ones I've seen. Open a browser and type in the box's address of Click on 'access the configuration settings' and, if you haven't changed them, the username and password should both be 'admin'. Click on 'My Services' and see if the 'phone over adsl' section is enabled - if it has been disabled then it looks like your box has been hacked and the first thing you need to do is reset it (there's a button at the rear) then go through the basic settings making sure you change the access passwords to something more secure than the standard 'admin'.

"I've always been mad, I know I've been mad, like the most of us..." Pink Floyd

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July 13, 2014 at 08:31:03
Hi Johnr Many thanks for your concern. The 'phone over adsl' is enabled, but I have learnt plenty from looking as you suggested. The self diagnostic section of the Orange site delcares the only possible cause for the fault is a loose connection, which I have now checked one hundred times. Thanks again

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July 15, 2014 at 09:15:14
Hi Johnw, Whilst everybody who replied was of assistance, I am choosing you as giving the best answer for the detailed way you were helping. In this high tech. age it is wonderful there are still people willing to help others.
There has, entirely by co-incidence, been a development. I was making conversation in a long queue and it transpired the person I was talking to works at the Orange Research and Development Department at Lannion. It appears they are now taking the situation seriously and it has been suggested I do absolutely nothing for the time being.

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