|It sounds like your laptop might be heavily cluttered and probably infected with something.. |
I have a few things below that will greatly help.. come back and let me know how things are working!
- Get rid of Norton and download AVG For Free 2012 (update the program and run the system scan)
- Go to Start>Programs>Accessories>System Tools>Disc Cleanup, run that for the whole machine.
- Click the Start button and in the command space, type in msconfig
There is a tab there that says Startup, uncheck all the un-necessary programs that start with your computer (Adobe Reader, ARM, Office, etc.. if your unsure about something, leave it). Restart afterwards.
- Go back to download.com and download Spybot - Search and Destroy and run it and see what it finds.
I hope all of this helps!