Verizon webmail and IE9

Self build / N/A
August 30, 2016 at 13:57:56
Specs: Vista Ultimate, SP2, 3.0Ghz/2Ghz
Does anyone know if Verizon still supports IE9 for webmail? I logged in just last night and was able to view my emails, but this morning I can log in and out OK but the list of messages is not displayed! It looks like it trys to load the page and's gone. Any ideas? Thanks.

See More: Verizon webmail and IE9

August 30, 2016 at 14:30:58

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August 30, 2016 at 14:56:05
I saw that web page. It takes me to the same log in page I usually go to. I cleared temporary Internet files but the same thing keeps happening! Could it be malware?

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August 30, 2016 at 15:01:13
"Could it be malware?"
Worth checking,

Here are the first 2 steps, more steps may be needed, after I see the results of these logs.

Run them in this order.

Step 1: Run AdwCleaner
Author's site
Close all open programs and internet browsers.
Double click on AdwCleaner.exe to run the tool.
Click Scan
In the results tabs, uncheck anything you don't want to remove.
Click on Cleaning.
Confirm each time with Ok.
Your computer will be rebooted automatically. A text file will open after the restart.
Please Copy & Paste the contents of that logfile with your next answer.
You can find the logfile at C:\AdwCleaner [C1 or later].txt as well.

Step 2: Run Malwarebytes Junkware Removal Tool
Download Malwarebytes Junkware Removal Tool onto your Desktop. If your default download location is not the Desktop, drag it out of it's location onto the Desktop.
Warning! Once the scan is complete JRT will shut down your browser with NO warning.
Shut down your protection software now to avoid potential conflicts.
Temporarily disable your antivirus and any antispyware real time protection before performing a scan.
Click this link to see a list of security programs that should be disabled and how to disable them.
Run the tool by double-clicking it. If you are using Windows Vista or Windows 7/8, right-click JRT and select Run as Administrator.
The tool will open and start scanning your system.
Please be patient as this can take a while to complete depending on your system's specifications.
On completion, a log (JRT.txt) is saved onto your Desktop and will automatically open.
Copy and Paste the contents of the JRT.txt log please.

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Related Solutions

August 30, 2016 at 16:05:48
The question is - why are you using IE9 at all? MS stopped supporting it, along with IE8 & IE10 back in January. It is now a security risk. I suggest you switch to Firefox, Chrome, or one of the other alternatives.

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September 6, 2016 at 14:00:59
Here is an update! I found out that Verizon is no longer supporting IE9. So, that's why it's not working. It's not malware. My question now is how do I get the 64 bit version of Chrome? When I go to the Chrome download page this appears in my address bar:

Does that mean that the version I'm about to download is 64 bit?

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September 6, 2016 at 14:04:05
Here's the rest of the URL; it got cut off for some reason:


Does this mean I'm about to download a 64 bit version of Chrome when I get to this page?

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September 6, 2016 at 15:02:33
This is the proper link. You cannot Copy & Paste from this & get the full link.

"Does this mean I'm about to download a 64 bit version of Chrome when I get to this page?"

message edited by Johnw

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September 6, 2016 at 17:21:07

Thanks for the screen shot! Above that place on the page, near the top, there's another link and it does not specify 64 bit but I'm thinking the address has "platform=win64" so it must know I'm landing on this page with a 64 bit OS, right? Also I'm looking to put it on Vista, not 7 or 10. By the way, I'm not even sure the Internet Explorer 9 I'm using is 64 bit or not. I guess I can tell by looking through Windows Updates.

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September 6, 2016 at 18:40:40
IE9 is 64 bit version.

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September 6, 2016 at 18:59:18
I figured it out. When you click on the button to download, it clearly shows in the dialog box that follows that it's 64 bit.

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September 14, 2016 at 11:59:56
I just tried to download Chrome for my Vista machine. It said an update is not available. It says on the page, that I gave the link to above, that XP and Vista are no longer supported. I was thilnking I'd be able to do it because I downloaded Chrome for my XP laptop back in April. They said then that any updates for Vista and XP would end after April. I thought that you'd still be able to download the browser but not get any updates for it. I was wrong; you can't download the browser at all now for XP or Vista. If I knew that in April, I would have downloaded it on all computers that can't get it now!

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September 14, 2016 at 16:25:38
Here are browsers using the Chromium/Google Chrome engine & will run on Vista.

Yandex Browser



Chromodo (formerly Chromium Secure)


Polarity ( Choose the IE Trident or Chromium engine )

TheWorld Browser

SRWare Iron
Chrome vs Iron

Avant Browser Ultimate

Avant Browser

Comodo Dragon

BlackHawk Web Browser


Columbus Web Browser


Baidu Browser (formerly Spark Browser)

7 Star Browser

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September 14, 2016 at 16:39:17
"I would have downloaded it on all computers that can't get it now!"

google chrome old version for windows vista

message edited by Johnw

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September 15, 2016 at 06:30:06

Thanks for the info!

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September 15, 2016 at 06:35:06
I thinking of going with Firefox. What do you think? See my thread under Safari, Opera or Firefox in Vista general forum.

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September 15, 2016 at 15:51:11
"I thinking of going with Firefox"
I prefer Pale Moon, it uses the Mozilla engine, same as Firefox.

I have many, many browsers installed, including Firefox, many Chrome versions. Pale Moon is my default.

Just a matter of finding one that you are comfortable with.

Pale Moon

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September 18, 2016 at 18:10:51

Check out this link:

It seems to say you can download and install the latest Google Chrome and make it work by editing the shortcut target argument. Would this work on Vista even though the latest is for Windows 7 and above?

Also, the slimjet link you gave above was OK but after I downloaded it I noticed a Russian name as the company so I deleted it. The procedure they want you to follow is not a true install. It's just zipped up files! What do you think?

The other link you gave just loads Google for Australia.

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September 18, 2016 at 19:35:53
" Would this work on Vista "
If you don't try, you will never know, you are the one with Vista.

"It's just zipped up files! What do you think?"
My post #12 lists slimjet, it is a safe site.

"The other link you gave just loads Google for Australia'
All you had to do, was put the keywords that I gave you, into search.
"google chrome old version for windows vista"

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September 19, 2016 at 07:52:39
Thanks for the update!

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September 28, 2016 at 18:40:30
I copied the Google Chrome files that are on my laptop to a jump drive. I was then able to start Google Chrome from the jump drive while attached to my laptop, which is the computer I originally installed Chrome to. Then, I attempted to start Chrome from the jump drive on my Vista machine. The browser window loads but I get an error that a manifest file is missing: Failed to load extension from ....\resources\gaia_auth. Manifest file is missing or unreadable. The reaources directory does not even exist in the directory structure! Any ideas?

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September 28, 2016 at 18:51:08
You have corruption on your comp somewhere, no idea where or what yet.

Go back to my post #3, run both of these & let me see the logs.

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September 28, 2016 at 19:27:26
I only copied the files from the Google\Chrome directory. Is that all I need to copy? I thought Chrome was a standalone app. Is that all the files you would copy?

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September 28, 2016 at 19:38:40
"Is that all the files you would copy?'
No they can be in many places. Use search to find.

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September 29, 2016 at 20:46:06
I copied the files to my XP machine since the laptop had XP on it also. I saw a video on You Tube that copied the same exact files I did except instead of running from a jump drive, the person copied the files to the desktop. I did the same thing and it worked! Now I can try to copy the files to the Vista desktop and see if it works there. Do you think it matters that the original files came from an XP machine and not Vista? In any event, the laptop is 32 bit and it should run under Vista 64 bit regardless of the OS. We'll see. I'm thinking the resources directory I mentioned above may be part of a Vista install. On the XP machine, I first tried running from the jump drive. Then I tried copying to the desktop and that's what worked. I'll let you know what happens.

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September 30, 2016 at 14:13:46
I tried to start from the jump drive once more but it said the manifest file was missing again. I then tried the second option I saw on You Tube and that worked! There is a folder called Install in the Chrome files that I copied. In the Install folder, there is a file called Setup. I clicked on Setup and Chrome installed and started.

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October 5, 2016 at 10:18:18
Hello CyberDude,

It seems you have found the answer for you original question you asked by yourself as you wrote that the website you are trying to visit does not support IE9 anymore.

I guess you have posted this question in the Vista forum because IE9 is the latest version of Internet Explorer that will run on Vista.
If I am using Vista and I want to visit websites which are no longer supported by IE9 I prefer to use the latest Firefox browser, which works very well for me.
If I want to visit websites that use Flash I will also install the Flash player (for Firefox only).

If you have problems installing other browsers on Vista or XP I think it is best to post a new question about that specific problem and not use the same thread, because the Original question you asked is already answered! (by yourself).

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October 5, 2016 at 19:36:19
Good advice. Thanks for your help!

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