Solved Unable to send any emails using Thunderbird via charter.net

June 13, 2014 at 13:01:10
Specs: Windows Vista
I receive the following message each time I try to send any email message to anyone. I am using Thunderbird and charter.net. One can send emails directly from the charter.net account. Of course, charter does not consider this to be their problem and suggest that I use their charter.net email.

I hope someone can offer a solution to this problem. It just started yesterday morning.

Other web postings have indicated that charter has my accounts blocked as spam. Hopefully someone can offer some help as to how to unblock my accounts since charter has not been any help.

"An error occurred while sending mail. The mail server responded: 5.2.0 DvRE1o00A50i1cQ01vREek Message identified as SPAM - Please visit http://www.charter.com/postmaster E5110. Please check the message and try again."


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✔ Best Answer
June 24, 2014 at 16:41:13
I can now send emails via charter.net. But no thanks to charter.
A very close friend suggested that I obtain a new IP address. He knew of an instance of a similar problem that had the IP address "blocked" as SPAM.
So, I powered down the PC, modem and router. Waited a few minutes and powered up these devices in reverse order. It appears that this allows one to obtain a new IP address.
I have been successfully sending emails for a day now.
Many thanks to all for your support and suggestions.
Herb


#1
June 13, 2014 at 14:41:42
If you are using Dynamic addressing sometimes the first step against spammers is is to block the whole domain which can also cause issues with the non-spammers. Really your server still ought to the people who should deal with this.

You might find that it suddenly gets sorted out once they have isolated the spammer from the rest.

Always pop back and let us know the outcome - thanks


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#2
June 13, 2014 at 14:57:20
Thank you for your response.

Is this an issue for charter?

How can I determine how to locate the spammer?

I am getting this message when I try to send any email, even to myself.

Again, thank you for your help.

Herb


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#3
June 13, 2014 at 15:06:49
I think my response could have been a little clearer. If a whole domain is temporarily blocked it is the done on the internet and is outside your control.

Your service provider are in the best position to check this out. Send them a copy of one of the returned emails as an attachment for their investigation. They should be able to find out exactly who is blocking it. As I said this is what servers sometimes do as a first step until they unearth the actual culprit and let all the good guys back on.

Always pop back and let us know the outcome - thanks

message edited by Derek


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Related Solutions

#4
June 13, 2014 at 17:04:27
I would get a FREE Gmail account.
https://support.mozilla.org/en-US/k...

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#5
June 13, 2014 at 17:57:13
Thank you for your help.

Charter has said that they have opened a "ticket" on this problem and they will take 36 - 48 hours to respond to me.

Thanks again. Herb


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#6
June 14, 2014 at 14:17:25
OK, let us know how you get on.

Always pop back and let us know the outcome - thanks


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#7
June 16, 2014 at 09:41:58
Has Thunderbird ever worked properly on this particular PC? Did you just install it (or upgrade from an older version)? Who configured all the ISP settings?

https://support.mozilla.org/en-US/p...

message edited by riider


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#8
June 16, 2014 at 13:49:35
I started using Thunderbird on this PC in Dec 2013. It has worked well until last week.

The Thunderbird release is v.24.6.0, released: June 10, 2014, installed same day.

The ISP settings were done with my input when it was installed last December.

I can send emails using other services (gmail & yahoo). It appears that I am still receiving all my charter emails, just can't send emails.

Thank you in advance for your help.

Herb


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#9
June 24, 2014 at 16:41:13
✔ Best Answer
I can now send emails via charter.net. But no thanks to charter.
A very close friend suggested that I obtain a new IP address. He knew of an instance of a similar problem that had the IP address "blocked" as SPAM.
So, I powered down the PC, modem and router. Waited a few minutes and powered up these devices in reverse order. It appears that this allows one to obtain a new IP address.
I have been successfully sending emails for a day now.
Many thanks to all for your support and suggestions.
Herb

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#10
June 24, 2014 at 16:44:29
" Waited a few minutes and powered up these devices in reverse order"
Good trick, thanks for letting us know.

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#11
June 24, 2014 at 17:09:20
I've powered down the router (new dynamic address) to get back to download sites that stop you going back for 30 minutes. My old brain didn't link it to your issue - well done and thx for info.

Always pop back and let us know the outcome - thanks


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