Unable to connect to the internet

August 25, 2010 at 08:35:42
Specs: Windows Vista
My partner has a Dell laptop, with XP and uses Mozilla Firefox and Linksys wireless router to connect to the internet. For some reason he cannot connect. I have checked under the File Menu, top left to see if the Work Offline option is ticked, but it is not. Any ideas?

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August 25, 2010 at 09:03:04
go to the command prompt off the accessories menu. right mouse click on this and select run as administrator.

type ipconfig /all and post the results here for review\
can you successfully ping the gateway ip?

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September 2, 2010 at 13:44:33
Hello Wanderer,

Many thanks for your reply. I hope we have now solved the problem. All the best, Ann.

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