unable to connect my nokia to computer

Nokia N97 white smartphone
April 19, 2010 at 10:09:06
Specs: Windows Vista
i need to update my phone but nokia software
does'nt connect , the phone connects to look at
pictures songs ect... but nokia software cannot
find it can anyone help

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April 22, 2010 at 08:06:06
As I understand, you want to connect your Nokia N97 to your Windows Vista machine, and the device software (PC Utility) does not detect.
It seems to be the issue with device software.
> Firstly reinstall the device software (PC Utility software that has come with the phone when you purchased it) and check weather it works fine.
> If doesnt work. Try connecting your phone to a different machine check weather it works fine.
> Even now if it doesnt work may be the problem is with your phone or data transfer cable.

Try these steps and Kindly get back the result at your convinience

Thank you :-)

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April 25, 2010 at 05:57:20
hi mate thanks for your reply i've tried re-installing the software
from ovi nokia and nemesis but it still will not update the cable is
fine as it connects to phones memory for music pictures and
videos ect... but it won't connect for software update only i've
tried it on windows xp vista and windows 7 still no joy windows 7
doe'snt even let me download the software thanks from Gren

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April 25, 2010 at 13:03:38
Check the Nokia site to see if updates are available for your model, mine (N6700) keeps naging me to tell me new updtes available.
I tried the update and it failed.
Make sure to do a backup of your phone files with PC suite before attempting an update as it will wipe it when it installs.

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