Troublesome Format Sony Vaio Laptop

Sony / VGN
December 22, 2008 at 10:20:41
Specs: Vista Business (32), Intel Core 2 Duo T7100
Ok so sometime ago I had to contact SONY cust. support because my DVD drive was not functioning properly. It was a hardware issue but they insisted it was not and messed with a bunch of areas of the comp including the registry. Following that they eventually sent me a new drive which after installed would not perform fully. So now there was a non hardware issue. After restoring what I had noticed being altered in the reg. The DVD functioned properly.
As time went on I started noticing other things not functioning properly. For example the system restore would not restore fully any more and my camera was no longer recognized as being attached.
I contacted them again and they told me to format the comp. When I tried that I kept getting errors. I eventually got the format and restore to factory settings to go. However it was not smooth, I got a few pop up messages during the process. As far as I can remember I think they were referring to 3 different programs. At the time I assumed it had something to do with limited time usage agreements, they were all programs that I had long since removed prior to the format.
Ok so now the laptop is (supposedly) back to its factory defaults, however its very sluggish and then some. When browsing over the internet every so often it hangs up and it only starts functioning again after a restart. Overall programs are not running smoothly. And when I shutdown or try to restart it takes forever and a day just to logout and shutdown. I have removed or stopped from running most of the superfluous programs. The start up has been cleaned out. And all updates have been performed through the Sony website and Microsoft.
I also have since been in the system restore options and that area is functioning better now.

So I am not really sure as to what step I should take next.
Help would be much appreciated.
Thanks


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#1
December 23, 2008 at 06:16:02
Quote:
"At the time I assumed it had something to do with limited time usage agreements, they were all programs that I had long since removed prior to the format." End quote.

How were you getting messages about programs that you removed prior to format if the drive was wiped clean and doesn't that mean that it's not back to factory defaults?

I would start with setting the BIOS back to defaults, then clean the OS. Download, update and run anti malware from www.malwarebytes.org You can also try SpyBot S&D and maybe even Hijack This. The next step is totally up to you. You can try SP1. Some people have had problems with it, I haven't.


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#2
December 23, 2008 at 10:32:43
To clarify the messages from the programs were taking place during the re-installation from the drive in my comp.
sorry for any confusion.

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#3
December 23, 2008 at 16:19:59
I would still follow the suggestions I mentioned.

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Related Solutions

#4
December 23, 2008 at 23:07:26
She is using the Vista installation/recovery program provided by Sony which is on Hard Disk partition of her laptop. She isnt formatting and installing through a bootable vista cd, she is using the recovery program provided by sony with her laptop.

You think the Sony recovery program erases and re-writes the entire registry, or does it simply save the registry and puts the same old faulty registry values back after the repair procedure?

Sarosh


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#5
December 24, 2008 at 06:25:08
I don't think it rewrites the entire registry. Whatever it did, it's not working. That's why I would go through the procedure I mentioned.

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#6
December 27, 2008 at 18:39:06
<quote>I would start with setting the BIOS back to defaults, then clean the OS. Download, update and run anti malware from www.malwarebytes.org You can also try SpyBot S&D and maybe even Hijack This. The next step is totally up to you. You can try SP1. Some people have had problems with it, I haven't.</quote>

I'm facing similar problems, and the machine reports no malware after running your suggested tools in addition to my Symantec Norton AV and Windows Defender.

I upgraded to SP1 a long time back, too.

Restoring the system to factory settings is really not an option because I'll lose a lot of custom programs and their settings.

Any suggestions?
TIA.


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#7
December 28, 2008 at 06:42:40
The fact that it reports no malware is good. I really don't like Norton. I've seen it cause a lot of conflicts.

Anyway, here's something I found as a fix for another hardware non recognition problem

To fix my issue I did the following:

1. Log in as an administrator (if you are not already logged in that way).

2. Go to Start, Run and type "regedit" (without the quotes).

3. When the registry editor starts, navigate to the following location in
the registry:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum

4. Right-click the Enum hive and select Permissions.

5. In the permissions dialog, add the Everyone group.

6. Give the Everyone group Read access.


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#8
January 18, 2009 at 09:07:12
Alrighty well my bios was already set to defaults.
I have done the format and the reinstall of my main drive again.
This time I used the disks that were created from the restore partition.
During the reinstall what I notice pop up were these items:

Location Free Player - Expired
What seemed to be associated with Sonic Stage - "This program might not have been installed correctly"
A program associated with Macrovision - "This program might not have been installed correctly"

I am currently updating through Vaio and Microsoft. The computer is running much smoother, the browser is no longer stalling and all the other programs are functioning well.

Altough the Camera is still not working. It keeps saying no input from device. I dont even see it listed in the Device Manager.
oi


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