I am working on a Compaq Presario F500, AMD Athlon 64 X2 Dual-Core Processor TK-53, 1 Gb RAM, PhoenixBIOS v. F.1F, and running Windows Vista. When I attempt to boot up the notebook it gets the following stop code and attempts to do a Startup Repair. This fails as well. I did a Primary Hard Disk Self Test in BIOS with a result of Fail #1 - 07. Stop Code: c000021a {Fatal System Error} The initial session or system process terminated unexpectedly with a status of 0x00000000 (0xc0000001 0x001005d0). The system has been shut down.
I do not have a recovery disk or a Windows Vista disc.
Suggestions?
If you know what HD is in the machine, you can try the manufacturer's tools. Download them & burn them to a CD. Boot the machine with the CD. If it's a seagate drive, their tools are worthless. How do you know when a politician is lying? His mouth is moving.
"I did a Primary Hard Disk Self Test in BIOS with a result of Fail #1 - 07" Apparently the hard drive is failing or has failed. Hopefully you have backup copies of all your important files. If you know the make of your drive, download & run the manufacturer's diagnostics program to confirm.
"I do not have a recovery disk or a Windows Vista disc"The files needed to create the Recovery disc are on the HDD. The disc should have been created a LONG time ago when you 1st got the laptop. It looks like there are dozens of laptops in the F500 series:
The laptop is a Compaq Presario 572US. Sorry, I forgot to mention that this is not my computer so I am quite sure that no backup discs were created. I am not able to find a brand name for the HDD. There is a sticker over where it might be that says "Replace with HP Spare 442881-001, 7F0774." I am unable to run any specific companies diagnostics program without knowing which one to use. (Stated more clarity than being necessarily important to do so).
There is a partition, supposedly the D: that is for recovery/reinstall but I was trying to avoid use it without trying to save the information on the HDD.
Open the machine & look at the HD. How do you know when a politician is lying? His mouth is moving.
Thank you for all your assistance. I finally got to the point that I did the full restore to factory settings and it seemed to work well so far. Everything is loading without issue and the HDD appears to be working without issue.
Ad Choices