Solved Stop Code: c000021a {Fatal System Error}

Nvidia / Awrdacpi
June 9, 2013 at 16:51:10
Specs: Windows Vista (unknown version and SP #), AMD Athlon 64 X2 / 1 GB
I am working on a Compaq Presario F500, AMD Athlon 64 X2 Dual-Core Processor TK-53, 1 Gb RAM, PhoenixBIOS v. F.1F, and running Windows Vista. When I attempt to boot up the notebook it gets the following stop code and attempts to do a Startup Repair. This fails as well. I did a Primary Hard Disk Self Test in BIOS with a result of Fail #1 - 07.

Stop Code: c000021a {Fatal System Error} The initial session or system process terminated unexpectedly with a status of 0x00000000 (0xc0000001 0x001005d0). The system has been shut down.

I do not have a recovery disk or a Windows Vista disc.

Suggestions?


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#1
June 9, 2013 at 19:01:00
If you know what HD is in the machine, you can try the manufacturer's tools. Download them & burn them to a CD. Boot the machine with the CD. If it's a seagate drive, their tools are worthless.

How do you know when a politician is lying? His mouth is moving.


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#2
June 10, 2013 at 05:22:37
✔ Best Answer
"I did a Primary Hard Disk Self Test in BIOS with a result of Fail #1 - 07"

Apparently the hard drive is failing or has failed. Hopefully you have backup copies of all your important files. If you know the make of your drive, download & run the manufacturer's diagnostics program to confirm.

"I do not have a recovery disk or a Windows Vista disc"

The files needed to create the Recovery disc are on the HDD. The disc should have been created a LONG time ago when you 1st got the laptop. It looks like there are dozens of laptops in the F500 series:

http://h20000.www2.hp.com/bizsuppor...


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#3
June 10, 2013 at 18:25:40
The laptop is a Compaq Presario 572US. Sorry, I forgot to mention that this is not my computer so I am quite sure that no backup discs were created.

I am not able to find a brand name for the HDD. There is a sticker over where it might be that says "Replace with HP Spare 442881-001, 7F0774." I am unable to run any specific companies diagnostics program without knowing which one to use. (Stated more clarity than being necessarily important to do so).

There is a partition, supposedly the D: that is for recovery/reinstall but I was trying to avoid use it without trying to save the information on the HDD.


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Related Solutions

#4
June 10, 2013 at 19:40:17
Open the machine & look at the HD.

How do you know when a politician is lying? His mouth is moving.


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#5
June 16, 2013 at 18:29:23
Thank you for all your assistance. I finally got to the point that I did the full restore to factory settings and it seemed to work well so far. Everything is loading without issue and the HDD appears to be working without issue.

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