Sony Vaio restored, can't log in now!

October 22, 2011 at 05:34:54
Specs: Win. Vista Home Ed.
Hello, thank you for taking the time to read this. A friend of mine asked me to wipe their laptop clean, they requested a complete system restore. It's a Sony VAIO PCG - 365L. First thing I did was an AVG scan, found 7 Trojan Horses and 1 Mal ware virus, I emptied the virus vault, rebooted the system hit F10 and entered VAIO Recovery Center, first I Restored the C: drive then I did Restore Complete System when it was done it rebooted and now at the sighn in screen there are 2 options, administer or other users. If I select admin it say it can't log me in and if I go under other users it will not take the owners old password or user name. I can boot into safe mode and see under, computer properties the user name is a whole bunch of numbers and the word admin after it but I tried using that as the username but it won't take it. I talked to a friend of mine who said I would have have to google the default admin and password but I can't find anything. Any suggestions would be awesome, thx.

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#1
October 23, 2011 at 09:59:02
If you recovered it to the as bought state then the owners manual would provide clues. I suspect it is no password.

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#2
October 23, 2011 at 11:04:27
ok, we checked the users manual and there is nothing in it about a default admin user name or password.

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#3
November 3, 2011 at 03:29:39
Does anyone else have any other suggestions? I'm still trying to locate that admin user name and password, thanks again for the help.


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Related Solutions

#4
November 4, 2011 at 22:30:58
Did you do the factory restore that wipes all their data and returns to like the day they bought it or did you restore trying to save the old data. If you did a destructive factory restore, it would be like new with no password at all. Why would it still have the old password??

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#5
November 5, 2011 at 02:07:07
That's exactly what I'm saying, I don't know why there should even be a password at all, couse I did a complete system restore erasing ALL data. All they wanted saved were pictures but I just put that on my portable hard drive, everything else was deleted including the old password and user name. Now I'm stumped! I have posted this same question on 5 different forums, can't seem to find the answer. Thx though.

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#6
November 5, 2011 at 08:46:44
I know its frustrating, but explain: I restored c: and then did a complete restore??? Normally you hit the F10 or what have you....you get your options on the type of restore.....you said do a complete factory restore and away it goes.....one shot, why is this a 2 step process in your scenario???

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#7
November 5, 2011 at 10:15:22
Ok, when I entered the VAIO recovery center it gives you several options, I first selected the option to restore the C: to its original factory condition, which I did first, then I decided it would be best to wait till that's done and then do the Restore Complete System. Restoring the C: drive will erase all the data from your hard drive excluding the OS but doing a Restore Complete System will not only do the same thing but reset everything else. So yea that was why I decided to do that after I restored the C: drive but I didn't check and see if I could log in directly after that, instead after it rebooted I hit F10 and proceeded to do the Restore Complete System. I hope I explained myself better this time around. Please let me know if you have other questions and thanks again for taking the time out to help me.

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#8
November 5, 2011 at 12:05:07
There is a difference between a windows system restore and a factory default install. I see the problem because it makes no sense...I'd be tempted to run the process again making sure I did a destructive Restore to factory defaults. have never had that happen on a Sony or otherwise. It should restore back to out of the box condition. Your other option is to get a vista disk and re-install the old fashioned way, get the drivers from Sony if it requires any, and try to leave the recovery partition in tact.

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