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Sony DVD writer will not recognize SOME DVD's

Sony Dru500a dvd±rw writer
January 4, 2010 at 22:36:27
Specs: Windows XP
My dvd writer doesn't recognize some of my original store bought dvd's at all, but will recognize others and play them just fine. I am going insane, please can someone offer any solutions? I'm running Windows Vista Home Premium, and dvd player is a Sony DVD RW DRU-500A ATA Device.
I've tried uninstalling and re-installing the device, and also updating firmware and drivers, but this hasn't helped at all.

See More: Sony DVD writer will not recognize SOME DVDs

January 4, 2010 at 23:05:56
You can find out which specific discs your Drive can read and write to by running this program
(Note: Trial period of 14 days, you do not need to purchase)


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January 5, 2010 at 04:02:11
Some DVD drives cannot read some disks. This is normal. But the number of unreadable disks should be very few.

What software player do you use for store-bought DVDs ?

Updating firmware, I understand. But what is updating drivers ?

The following is taken from Sony web site

"All of the Sony internal optical drives are plug & play with Windows so no drivers are required for detection in your pc. If you are having issues getting your drive detected then please try the following:

Ensure the Sony drive is set as a secondary master by itself. If you have another disc burner or a zip drive on the same IDE cable, please separate them.
Ensure you have the latest Service pack for your Windows operating system and any other updates for your system installed.
Please remove your secondary IDE channel from the Device Manager. To do this:

Right click on My Computer and then left click on properties.
Choose hardware tab.
Select Device Manager.
Click on the + in front of IDE/ATAPI controller.
Right click on secondary IDE and then choose uninstall.
Restart your computer.
Ensure you have the latest BIOS and Motherboard updates for your system.
Click here for a step-by-step hardware installation instructional video for the Sony internal Optical products."

By the way, do you have this firmware installed ?



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January 5, 2010 at 04:25:02
But what is updating drivers ?

Actually good point. How did you update the drivers?

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Related Solutions

January 5, 2010 at 19:59:30
i don't know? when i click on the device in device manager, there is an option to update drivers, and i clicked on it.
The firmware update i got straight from the Sony website. The thing is last night, out of a lack of options i tried putting the same DVD into the drive again and again for a few minutes, and eventually it read the disk. I removed the disk, put it back in and it wouldn't read it again. It might help to note that the dvd works perfectly on my sisters laptop and on our dvd player in the lounge.

and i just use windows media player to play the DVDs, i've already got the codecs - as i said, every other dvd seems to be fine.


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January 5, 2010 at 21:43:21
Some DVD drives cannot read some disks. This is normal. But the number of uneadable disks should be very few.

That is the best response

If you want that particular DVD to play in your drive then write it to a new disc, or replace the drive (over one disc may not be worth it though)

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January 5, 2010 at 22:20:59
Thanks, I think i'll just have to admitt defeat on this one and give up. Really appreciate all the help.

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January 5, 2010 at 23:54:01
Your DVD drive seems to be quite old. The laser-generating diodes might have lost strength. Replacing it might be an option as suggested by kimsland, Response # 5.

One final note: Buy a DVD laser cleaner disk and play it once to see if it helps.



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January 16, 2010 at 21:26:53
Sounds to me like it is a SONY problem similar to a DVD-VHS recorder that I own. This unit is not in a computer but was bought to record programs and play discs that I make on my computers. I have an XP2000 which has a Pro Show Gold software program that makes professional slide programs and produced VCD discs. Only two of 30 have played in that recorder. It produces a message -"this disc can neither be played or recorded on" and is immediately ejected. I have a new Dell laptop which burns DVD's and installed the Pro Show software on it. The Sony does play the disc which is burned on a DVD-R. The Phillips DVD player in the house plays everything including MPEG files. A GE DVD player also plays the VCD as long as the PCB switch is disabled and Play Station 3 (a Sony product) plays these VCD disks.

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