Some USB-connected devices don't sh

February 11, 2009 at 05:00:40
Specs: Windows Vista Home Premium SP1
I have Vista Home Premium SP1.

When I connect some devices like an iPhone or a Digital Camera, it doesn't show up as a drive in Explorer.

When I open Device Management, the errant device appears under "Portable Devices", with an error icon, and shows the following message in its properties:

"Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)"

Other devices like an external hard disk don't show any errors and also show up as drive letters.

Can anyone help?
Thanks in advance.

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February 11, 2009 at 06:35:35
Are there drivers for those devices that needs to be loaded?

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February 11, 2009 at 07:39:57
Yes. Both the errant devices are driver-based. I've updated, repaired their drivers.
The working devices don't have custom drivers.

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February 11, 2009 at 07:42:29
Are you saying that they are working since the update?

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February 11, 2009 at 19:42:16
No, no. Still not working.

Just wanted to clarify that I tried all the usual stuff of trying to repair/update the drivers for the iPhone and Digital Camera.

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February 11, 2009 at 19:53:51
Search google for code 19 vista.

There are a lot of hits. One person said he ran a registry cleaner fix it.

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February 11, 2009 at 20:20:17
I tried most of the suggestions as part of "the usual stuff of trying to repair/update"; and yes, Google was the source.

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February 12, 2009 at 05:18:32
Then I guess the next thing to do is to make sure that the system is clean.

Download, update and run anti malware from

If that doesn't find/solve it, post a hijack this log.

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February 13, 2009 at 14:28:32
What happens when you delete the device from hardware. Then re-plug it in? Also use only one usb port on machine, no hubs, no other usb devices. Might be very close to too much current?

"Best Practices", Event viewer, host file, perfmon, antivirus, anti-spyware, Live CD's, backups, are in my top 10

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