Solved should we do system recovery for clients who have a Vista pc

June 28, 2013 at 22:43:55
Specs: Windows Vista
should we as engineers do a system recovery for a Vista m/c when asked by a client who is unable to do for himself? or refuse and sell him a copy of Windows 8?

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✔ Best Answer
June 29, 2013 at 06:27:55
And a proper technician should already have the service packs downloaded and ready to install offline. I would also expect a freeware security program installed and the customers documents put back in their correct locations. As has been mentioned, Vista is still supported, even XP is still receiving security updates and will do for another year or so, and I still see many machines that are happily running both XP and Vista. Lastly, as Windows 8 still has a number of issues I would never even consider foisting it onto a customer, for whatever reason.

"I've always been mad, I know I've been mad, like the most of us..." Pink Floyd



#1
June 29, 2013 at 00:39:01
The customer is always right. It would be incredibly arrogant to tell him that he couldn't have what he wanted.

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#2
June 29, 2013 at 03:23:25
I'm really hoping that the OP is asking from the perspective of the customer who maybe thinks they have been ripped off and that the 'we as engineers' is just a bit of a red herring. That's like a car mechanic being asked to do a service on a car but refusing to do it and saying the customer must buy a whole new car!! Reinstallation of an OS is part of an 'engineer's job, trying to fob them off by telling them they must have a whole new OS when the existing one is not broken is tantamount to fraudulent practice. Reinstallation is a perfectly valid thing for a technician to need to do to fix a misbehaving PC so if they didn't want to do it they should pass the job onto a technician who is willing & able to.

"I've always been mad, I know I've been mad, like the most of us..." Pink Floyd


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#3
June 29, 2013 at 03:31:40
Thanks for your valued answers. I never have simply refused to recover Win Vista. I just wondered if this was the right way to go seeing that Microsoft have stopped supporting that version.
Another part to the same question is after recovering a windows vista system to factory condition there are 160 updates and two SP's to download and install. Should this be left to customer to attend to?

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Related Solutions

#4
June 29, 2013 at 04:12:47
Windows Vista support continues until 2017.

Of course a paying customer should expect that the OS is restored with all updates (unless they specifically request otherwise). I'm surprised that someone charging customers for this sort of service doesn't know the support dates for Microsoft products, or even needs to ask this question.


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#5
June 29, 2013 at 06:27:55
✔ Best Answer
And a proper technician should already have the service packs downloaded and ready to install offline. I would also expect a freeware security program installed and the customers documents put back in their correct locations. As has been mentioned, Vista is still supported, even XP is still receiving security updates and will do for another year or so, and I still see many machines that are happily running both XP and Vista. Lastly, as Windows 8 still has a number of issues I would never even consider foisting it onto a customer, for whatever reason.

"I've always been mad, I know I've been mad, like the most of us..." Pink Floyd


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#6
June 29, 2013 at 10:25:46
Agree; give the customers a fresh copy of the Vista they ask for. Include all the service packs and insure they have enough memory to run Vista.

I've done a half dozen in June and added 2Gb RAM to four of those. All were 32bit flavor and all left the house working just fine with 2-3Gb RAM.

I see no reason to push anyone into spending 100-150 bucks on Win 7 or 8 when most of the machines aren't worth that much money.

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#7
June 29, 2013 at 15:53:08
There is also the little matter of whether all the Vista computers are even capable of running Windows 8. Each one has to be looked at individually - there is no sweeping answer.

Always pop back and let us know the outcome - thanks


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#8
June 29, 2013 at 23:36:38
I'd be pretty surprised if any computer that was supplied with Vista couldn't run Windows 8. The upgrade is a great way to boost the performance of a sluggish Vista machine. Windows 8 seems to be far easier on resources than Vista or 7.

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#9
June 30, 2013 at 02:08:40
Thanks, guys. I think we close at that.

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