Solved Restoring Laptop to Factory Condition

October 24, 2012 at 16:47:21
Specs: Windows Vista
I have the recovery disc but when I restart the laptop and boot from the cd. It asks me to choose the operating system, which I choose but then after that my laptop goes blank and then just continues booting up normally.

The process to continue to restoring my laptop never shows up. It just goes blank and after 3 minutes it just continues to boot up.

I have a Dell Inspiron 1520. Vista 32 Premium.

I basically have the same problem as this guy:
'm trying to restore it to factory settings, already backed up my stuff. First problem, the Gateway recover center wasn't there so I found it in the computer through command prompt and installed it. Every time I open it and choose Factory System Recovery it prompts me to restart the computer. When I do so, nothing happens. It only takes you to windows normally. Tried from system restore, again the computer restarts and just loads windows normally. Already looked at the recovery partition, the files were hidden and made them visible. However they still have a lock icon and can't get any to run.

I tried Alt+F10 and Ctrl+F10 after turning on the computer and that only takes me to BIOS setup. F5 alone and apparently there should be another option like "Fix my computer" which eventually can lead you to reset to factory settings, however that option is not listed. Only the Safe mode, safe mode with command prompt etc.
I tried all the F's by themselves, pressing Cntrl and Alt separately and none will take me to anything leading to the restoration.

***F11 (which according to Gateway is the one that should take you to the menu I'm looking for) pressed shortly after turning the laptop on makes a small purple loading bar appear at the bottom right of the screen which I presume should take me to the menu I am looking for, but it only appears to load, and then goes to a black screen and then I see the small bar loading windows at the middle of the screen and eventually takes me to windows.

How can I get it to reset to factory settings?

Except mine is a Dell inspiron 1520. I have done everything this guy has done and read the replies and nothing has worked...

Any other suggestions? Thanks

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October 24, 2012 at 17:53:45
As per the Dell restore instructions provided here:

If the system shipped with Windows Vista:

"Restart the computer. To do this, click Start, click the arrow next to the Lock button, and then click Restart.

As the computer restarts, press the F8 key until the Advanced Boot Options menu appears on the screen.

Note: You must press F8 before the Windows logo appears on the screen. If you press F8 after the Windows logo appears, the Advanced Boot Options menu does not appear on the screen. If you do not see the Advanced Boot Options menu, restart the computer, and then repeat this step until you see the menu on the screen.

Press the (Down Arrow) to select Repair Your Computer on the Advanced Boot Options menu, and then press Enter.

Specify the language settings that you want, and then click Next.

Log in as a user who has administrative credentials, and then click OK.

Click Dell Factory Image Restore.

In the Dell Factory Image Restore window, click Next.

Click to select the check box for Yes, reformat hard drive and restore system software to factory condition.

Click Next. The computer is restored to the default factory configuration.

When the restore operation is completed, click Finish to restart the computer."

Let me know if you are still having problems restoring the system.

IT Desktop & Network Consultant - MOS Master Certified, MCP, MCSA, MCITP - Windows 7, CCNA Certificate Pending, A+, Network +


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October 24, 2012 at 18:24:04
Yes, I have done what you have said. However, after I select and choose "Repair Your Computer" my computer screen goes blank(black) and after about 3 minutes my computer continues to load up normally.

It never gives me the option to choose a language, log onto administrator and then click on dell factory image restore. Therefore, I am having a great deal of trouble doing so many suggestions people have suggested.

I even went into my memory drive. Went into the tools folder and ran the PCRestore. Where it brings up factory restore, however when I execute it, it stops and brings up a "blank" error. In which, I have no idea what the error is.

Any other suggestions?

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October 24, 2012 at 19:21:03
✔ Best Answer
It sounds like the factory partition on the hard drive may have been corrupted or erased.

When you pull up your drive list by going to Start --> Computer, do you see an additional partition (most likely D or E). If you try to access it you should get an error stating that it is a recovery partition or that you do not have access.

In any case, if you have the recovery CD that shipped with the computer, you can perform a manual re-installation using the disk.

**Make sure that you have a good backup of any data that you wish to retain saved to an external drive or network location. **

Do to so, please follow the instructions here.

To summarize what is contained in that linked document:

* Insert the recovery CD/DVD into the optical drive and restart your computer.
* When you see a prompt stating "Press any key to boot from the CD or DVD..." press a key
* If you do not see this message and you computer begins booting into Vista like normal, reboot your machine and press "F12" when the Dell logo appears to access the boot menu. From here, select the CD/DVD entry and follow the instructions in the previous step.
* After Vista setup loads, confirm all of the settings are correct and click Next.
* On the Windows Vista Installation screen, click Install Now.
* Accept the license terms.
* Click Custom (Advanced) at the "Which installation type do you want?" window.
* At the "Where do you want to install Windows" screen, select your primary partition. If you wish, you should have the option to format it. Click Next.
* Windows will proceed with the installation process and will reboot your machine several times.
* When the reinstall is complete, you will be presented with a setup window. Type in a username, enter a password, and select your logon picture.
* For the next several screens, the default settings are usually fine, but feel free to change them as needed. When presented with a Time & Date screen, please configure it accordingly depending on where the computer is located. Click Next to proceed.
*Once the Thank You message appears the initial setup is complete.

Once the main re-installation is complete, you will have to download and install the drivers, any programs that were installed, and restore your data from the backup.

Please let me know if you are still having problems restoring your machine.

IT Desktop & Network Consultant - MOS Master Certified, MCP, MCSA, MCITP - Windows 7, CCNA Certificate Pending, A+, Network +


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October 24, 2012 at 23:10:19
Thanks, I actually did it but the format option was not there. So, when you mentioned that it should be there....I did the whole process over again.

When I got to the part to choose where to install it there was a advanced options button and when I clicked that, the option to format was there.

Thank you very much!

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