I have a hp laptop (not sure of model as it's at home)
I have retired it back to factory settings before but I now have a virus that stops me for accessing my other hard drive, it also stops me from allowing certain programs to run.
I have a password to turn on the laptop, then another to start windows vista.
When I press F10 (I think) on start up it comes up with another password protection an my password doesn't work anymore.
I'll be able to give more info when I'm at home but and advice would be great.