replacing hard drive on laptop need OS from manufacturer

August 14, 2012 at 15:08:55
Specs: Linux i686
manufacturer is Sony. Laptop is VAIO VGN-NR10E.
I bought this laptop from a sony shop in 2007. The machine won't boot up from the hard drive (the hard drive LED is on all the time). I have booted up using a live linux cd, so I'm concluding the hard drive is busted.
The thing is that I need a copy of vista (OEM) to reinstal on the new hard drive I am going to install (I didn't make any recovery disks), I have the product key of the original copy of vista used. I have asked sony for a copy of vista on a CD but all I'm getting from them is a robotic "take it to a service centre in your local area". Am I right in thinking they should supply me with a copy of vista or a set of recovery disks? thanks

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#1
August 14, 2012 at 15:55:46
Yes they will charge you for a Vista DVD, that is why you should of created the Recovory DVD's.

Vista comes in two main versions 32bit & 64bit, if you know what main version of Vista was installed you can use an OEM DVD to re-install if you can read the product key.

ARM Devices the future. Windows have accepted the fact!


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#2
August 14, 2012 at 18:17:35
I'd run OEM diags on the drive first.

Most OEM's have some way to create disks before you have this issue.

It may be possible to access recovery media from linux.

Google is evil


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#3
August 15, 2012 at 02:00:59
thanks for your help guys.
I forgot to say that the drive is not seen by the bios - so I conclude it is finished i.e. unrecoverable (without a clean room etc.!)
I've ordered a new hard drive for it. So I will need a OS.
I don't know if the cpu is 32 or 64bit, hopefully I can find out through ubuntu (I'm a linux novice).
I was looking for a vista cd on ebay but I can't find a single one!
thanks again guys.

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#4
August 15, 2012 at 03:47:40
Your laptop specs from Sony show that it is a 64bit processor so you can install 32bit or 64bit. However, Vista was rather annoying in that whilst many of the retail copies would use the same key for both 32bit and 64bit version, the oem versions of Vista were sometimes limited to just what the supplier wanted to install. As your system specs say it can only take a maximum of 2Gb of RAM I would suspect that the version you need is the 32bit.

As you've discovered, Vista disks are very rare and you may have to rely on asking around amongst friends to see if anyone has a (preferably Sony) oem disk that you can try. Don't use the 'activate when online' option as you'll almost certainly have to go through the telephone activation route once you've downloaded and installed the manufacturer's drivers, but as it's a branded machine that should work ok.

"I've always been mad, I know I've been mad, like the most of us..." Pink Floyd


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#5
August 15, 2012 at 09:06:40
Try testdisk in linux just in case. In some cases you can access a drive even if it is not shown in bios.

Google is evil


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#6
August 16, 2012 at 08:33:36
thanks again guys.
Sony are offering me a set of recovery disks for £49 + phone charges. Can I use these to install onto a brand new hard drive - if necessary?

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#7
August 16, 2012 at 14:28:29
If you want. For that amount I'd buy a new computer maybe. It should allow you to install but email their tech support for the best answer.

Google is evil


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#8
August 17, 2012 at 19:42:15
Why would you even want Vista again? Install Win7 or Linux Mint.

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