Solved Problem with Microsoft Vista-video playback

January 16, 2018 at 08:42:23
Specs: Business Vista

I have Vista on an old PC circa 2009
On logging in I get the message This programme does not support the windows version installed on your computer.
I have looked at OS C drive and it is in the red with 17.5 GB free (of 222GB)
Word seems to work ok and excel however when trying to play any media I get ‘ This programme requires the file advrcntr2.dll which was not found on this system’.
The file is appearing in the system 32 file
Also there is no sound file in sounds
Any ideas how to rectify this.

See More: Problem with Microsoft Vista-video playback

January 16, 2018 at 09:41:30
✔ Best Answer
The 1st thing you need to do is make some room on the HDD. Copy (do NOT Move) all your important files to DVDs or an external HDD. Once you've copied them off, delete the ones on the HDD & be sure to empty the Recycle Bin. Uninstall all old unused software & games. Clear out all the accumulated internet garbage files. If you don't generally do that, CCleaner should be able to clear out several GBs of wasted space. Pay attention during the CCleaner installation - do NOT let any bundled software install. Once installed, run the cleaner & the registry scanner & remove everything they find. The 1st run might take several minutes so be patient. After doing so, reboot.

You can also delete the System Restore points. By default, Vista uses up to 15% off the HDD space for restore points. For your 222GB HDD, it would be about 33GB. Delete them all except the most recent.

As for your video/media problem, advrcntr2.dll is associated with NERO. Why are you using Nero for media playback? Try installing VLC Player instead (or reinstall Nero to fix the error).

message edited by riider

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January 17, 2018 at 12:57:20
Run Wise Disk Cleaner ( Run the 1st three tabs, left to right. I use default settings, leave boxes that are unchecked, unchecked ) Reboot when finished.

2: Completely uninstall Nero using Geek.
Geek Uninstaller
Just Double click on the program you want to uninstall. If it opens a web page, close it & then wait for it to present the 2nd step.

3: Do a Search for > Ahead

4: Delete all Ahead folders & files, they are part of Nero & often get left after an uninstall.

5: If they won't uninstall, use this.
How to use Lock Hunter

message edited by Johnw

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