needing help with laptop

May 30, 2014 at 16:33:01
Specs: Windows vista
i bought a alienware m5500i-r3 when i turn it on the screen lights up and little lines start forming on top of screen goes down and nothing eles happens. any ideas?i have been told many things video card , software, screen, no one can give me any trouble shooting to maybe narrow it down

message edited by jimmy24


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#1
May 30, 2014 at 19:43:06
Plug in an external monitor & see if that gives a picture.

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#2
May 30, 2014 at 21:14:56
tried same thing happens .i thought it might be something to do with the screen or power to the screen. i dont know i would hate to spend large amounts of money on it to find out its junk .

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#3
May 31, 2014 at 00:11:19

Can you run Safe mode?

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Related Solutions

#4
May 31, 2014 at 00:43:30
That can happen if the external video port gets zapped by static. It's just sitting there waiting to suck in the discharge from a finger that gets too close--at least that's the way it seems when it happens.

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#5
May 31, 2014 at 14:38:14
If you never ever see anything else on the screen it is most likely a hardware fault.

Always pop back and let us know the outcome - thanks


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#6
May 31, 2014 at 15:35:02
cant get anything on screen except a white screen with different colored lines going down the screen . if i pull video card out the screen stays white with no lines.

message edited by jimmy24


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#7
May 31, 2014 at 15:38:53
Then the fault is inside so no software fix will help. If you are not happy working inside the laptop it needs to be repaired - maybe the warranty is still valid.

It could be a number of things but the graphics module is my best guess.

Always pop back and let us know the outcome - thanks


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#8
May 31, 2014 at 15:43:19
no warranty bought it second hand .i guess if i replace enough things i will sooner or later fix .

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#9
May 31, 2014 at 17:59:04
Yeah, that's the way I used to fix my car. Boy, that gets expensive.

The bad part could likely be soldered on the motherboard and not easily replaced. But I'm curious about the video card you say you removed. If you're going to start randomly replacing parts you might start with that.


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#10
June 1, 2014 at 14:45:53
Oops - missed this bit:
"if i pull video card out"

If it is a separate video card then replacing that would be a good first option. As it was a laptop I had assumed it had an inbuilt video module (chip).

If you can get into BIOS with the video card removed make sure it has been disabled so that it can run on the inbuilt module instead.

Always pop back and let us know the outcome - thanks


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