My Microsoft Word Won't Open

jefro May 17, 2010 at 13:02:17

See event logs for clues. Playing to the angels Les Paul (1915-2009)

wanderer May 17, 2010 at 13:19:39

Go into Add/Remove programs and select Office or Word. You should have the choice of repair. If not uninstall and then reinstall AFTER you have run chkdsk /f on the drive and defragged the drive. You do this last two steps first to make sure what you are installing to [hard drive/file system] is in good shape

okay i'll try that. I was told to try locating and removing the "normal.dot" and that should fix my problem...although i have been having problems locating it.

wanderer May 17, 2010 at 15:51:50

That would be if you suspected normal.dot was corrupt. Usually Word when starting up would tell you that. Even so before removing the file you should run chkdsk /f to make sure its not the file system vs the file being corrupt.

Thanks for your help! I got it taken care of!