my laptop does not show usual desktop

October 26, 2012 at 17:14:33
Specs: Windows vista, 2 CPU
I lost all files and folder and internet on my Dell inspiron. please help me. I can not see my usual desktop. I can not connect to internet.

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#1
October 26, 2012 at 20:51:58
What does it have on Desktop, did you check in device manager if there are any error messages?

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#2
October 27, 2012 at 11:18:33
Are you logged into safe mode by chance? IF not, and you are loading into windows normally, then you probably have a virus. I would get a copy/download malwarebytes, install it, update it and run it, when the full scan finishes...remove what it finds. If you cannot get on-line, try booting the computer into safe mode with networking. To do that press F8 a few times when you turn on the computer, it will then take you to a black screen with menu choices.

http://download.cnet.com/Malwarebyt...


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#3
October 27, 2012 at 11:33:11
Did you receive any error like "windows was unable to log on to your existing profile and has created temporary profile...."?

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