I woke up the yesterday morning and found that my laptop was ON. I usually have it hibernating overnight. When I opened it, I saw that it looked like it had been restored to when i first got it. All my files were gone...but, I still had all my programs loaded.
I restarted the computer and I got an error message saying that it could not load my profile. I tried doing a system restore, but it informed me that I didn't have any system restore points! That's unlikely because I have it set to create restore points every Wednesday after I run a virus scan.
I brought it to work so our IT guy could take a look at it. I can't verify how skilled he is, but he told me that my system created a roaming profile(s). He didn't explain why, but he said that all i could do was to restore my computer to the manufacturer specs.UGHH! Not what I wanted to hear. When we tried to access some AppData file, we were denied access. We opened the security settings and noticed I had several user names: SYSTEM (which I figure is standard), V (my user name?), Account Unknown (S-1-5...) (SID I think?), Administrators (V/Administrators). I only remember setting up the Admin profile.
Now, not wanting to give up, I downloaded the free version of Launch Data Recovery. The software FOUND MY FILES! Unfortunately, I have to pay for the license to retrieve my files.
When I try to access the folder where the files are suppose to be, I'm denied access, even though I'm logged in as the admin. The error message I get is "C:Users\All Users\Application Date is not accessible. Access is denied."
SO, the questions,
1)Is there a way to get my files back and set my desktop back to what it was?
2)How do I get rid of the other profiles (since they're not listed under Users).
My apologies that this seemed long-winded, but I'm a novice when it comes to computers (but I can follow directions really well!).