Solved Latest Windows Vista update crashes my Internet Explorer

August 22, 2012 at 14:25:43
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I am running Win Vista Premium on my 64 bit HP Pavillion desktop. Only after the latest MS auto update on 8/19/2012 I could not get online. My Internet Explorer would not open. System Restore to 8/15/2012 fixed it, but then the auto update went on again and crashed it again. Should I turn off the auto update and wait for a month to give MS time to fix it before manually updating? Pete H.

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#1
August 22, 2012 at 15:18:24
Sounds like a good plan but do you know the KB number of the offending update?

If so check with Google to see if other 64 bit users have hit trouble with it.

If not and there is a list of updates, do them one of the time until you find the culprit.

Always pop back and let us know the outcome - thanks


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#2
August 22, 2012 at 17:40:25
Thanks. I will give it a try. Should I start with each security update on the list? Is it likely I might find more than one culprit update? Is there a KB number for each line item on the update list or just one KB number for the whole list?

Pete H.


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#3
August 22, 2012 at 20:10:07
✔ Best Answer
There is one KB number per individual update. You can untick all of them first, then bring them in and install them one at a time. That way you should find the culprit(s). Hopefully it will only be one which is causing problems, so you can then see if others are having the same issue (and install the rest). There is a vague possibiliy that they will go in if you do them one at a time but I wouldn't bank on it.

I'd be surprised if the Malicious Software Removal Tool is causing any problems (if it is listed). My best guess would be the Cumulative IE Update. If that is showing you could leave it until last. If the rest go in you could turn off automatic updates and keep it at bay while you look into it.

The only snag is that at some stage you might have to do that restore again.

Always pop back and let us know the outcome - thanks


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#4
August 28, 2012 at 05:51:21
OK! Progress report: there are eleven KBs in the update list. I have installed 6 so far, including the malicious software tool update. Internet Explorer works fine. One of the remaining five updates is KB2722913, "Cumulative Security Update for Internet Explorer 9 for Windows Vista for 64 Bit". The title makes me very suspicious that it is the culprit. So I shall install it last.

Pete H.


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#5
August 28, 2012 at 09:03:40
Yep, that figures.

I suppose there is some vague chance that they have fixed it, or putting the updates in manually one at a time will do the trick.

Always pop back and let us know the outcome - thanks


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#6
August 31, 2012 at 17:04:14
KB2722913 is the culprit update. I installed it last and it once again crashed IE. So I plan to wait a month for MS to fix it. If they do not I will switch to a different browser. I Googled it and other VISTA 64 bitters are having the same problem. But I am not going to go through the burdensome unistall and reinstall IE9 and VISTA suggested possible fixes.

Pete H.


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#7
September 1, 2012 at 16:27:39
Glad you found the culprit. I could be one of those issues where an update doesn't suit a particular software mix. It is possible that MS will sort it eventually (especially if it is widespread on 64 bit) but don't hold your breath. Only once do I recall a bad update being put right and that one was all over the net with stacks of complaints landing on the MS doorstep.

To "try" to be fair to MS, I guess there are so many software (and hardware) variables on a computer that it is not feasible for them to test updates against all possible situations.

As it was a cumulative IE update then "maybe" the next one they produce will be better. They usually arrive about every three months (with a new KB number) and from a security standpoint you will eventually be no worse off by waiting.

I happen to use Firefox, which seems to be the nearest one to IE in feel and facility (especially if you tweak it a little). It collects almost all the info from IE during the first install, if you let it. It doesn't conflict with IE or Windows 32 bit in any way - no idea about 64 bit.

I find two browsers quite useful. You can be going through a search on one, nip off and look at something else using the other browser, then go back and continue your original search. There are also times where one browser will do better than the other on specific websites.

Always pop back and let us know the outcome - thanks


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