Solved Laptop won"t start, help

April 21, 2012 at 14:31:56
Specs: Windows Vista, AMD Athlon X2
Hi,
You are probably tired of this problem, but I can't get the laptop to boot up. My daughter was using her laptop and the screen went into alternating blue and yellow lines with black and white text. She tried to restart it, but no luck. When you push the power button the lights and fans run but then it shuts off and tries to start again, then dies after a few seconds and so on. The screen stays black and there are no beeps or noises.I tried to boot from a disc and still the same. I tried another hard drive and different ram. I suspect that the motherboard died. But before I take the hard drive and put it in a different computer I was wondering if a virus may have caused this problem. She has been thinking of getting a new laptop but doesn't want to lose all her data. Any ideas will be greatly appreciated.
Thanks

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✔ Best Answer
April 23, 2012 at 11:43:53
Yeah, I see about 20 of these a week. It is a shame that people are made to go through this, because of an engineering flaw. Most likely your data is all in tact. You can purchase an external 2.5 SATA case and put that drive in it, and use that as your backup drive.


#1
April 21, 2012 at 16:26:42
You could boot with a Linux CD, such as Puppy Linux. As that only runs between the CD and the RAM then a virus will not affect it. You should also be able to tell if the folders and files on your HD are visible. You will need to use the burn image facility on another computer to create the disk (most burn software has this).

If the HD is visible you could copy your important data onto a flash drive.

Always pop back and let us know the outcome - thanks


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#2
April 21, 2012 at 20:16:23
I did try to boot with Puppy Linux and the recovery disc. It just will not start. The screen never comes up. It's almost like it tries to start, then restart, then restart...... but it never actually boots. ????

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#3
April 22, 2012 at 05:56:05
I'm inclined to agree with your initial findings that the mobo has failed. In view of the initial symptoms it could be the display module or something that feeds it.

Rather doubt it is a virus, hardware more likely. It would be interesting to see if the HD can be seen when slaved on another computer.

Always pop back and let us know the outcome - thanks


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Related Solutions

#4
April 22, 2012 at 18:14:53
I bet it's a HP DV series with the AMD processor and the nVidia chipset. If that is the case, It is a very well known issue with the nVidia chipset. You will have to replace the computer, don't get it fixed as it will only happen again.

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#5
April 23, 2012 at 06:14:52
Yes, it is an HP DV series with the AMD processor and the nVidia chipset. She already bought a new computer Saturday night (not an HP). Right now I am just hoping to get the info off of the hard drive. She had been complaining about the thing freezing up all the time. I kept telling her to back up the hard drive, but she kept putting it off. I hope she learned something.
Thank you both for the help! I'll let you know if the hard drive could be saved.

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#6
April 23, 2012 at 11:43:53
✔ Best Answer
Yeah, I see about 20 of these a week. It is a shame that people are made to go through this, because of an engineering flaw. Most likely your data is all in tact. You can purchase an external 2.5 SATA case and put that drive in it, and use that as your backup drive.

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#7
May 10, 2012 at 05:26:13
Success! Gretti, I did take your advice and picked up a SATA case for 7.99. The data is all in tact, and now she has no reason not to back up her data occasionally! I will give the old computer to the local repair place for parts.
I would like to thank you both for all the help. It is much appreciated! I knew if I came to this site help would be available. I pop in every now and then just to try and keep up on current issues. Thanks again and have a great summer!

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#8
May 10, 2012 at 13:17:35
No problem. Have a good one too.

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