Solved Internet Explorer will not open the internet

October 3, 2013 at 13:43:19
Specs: Windows Vista
Every time I try to go on the internet I get the message ~ 'Internet Explorer has stopped working' and then it tells me to close the program. I can get on to the net Via Chrome, but can;t understand why Internet Explorer will not take me in.

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✔ Best Answer
October 4, 2013 at 08:23:12
What version of IE are you running?

You should be able to reload it on top if your current version number is the same or lower than the version from MS that you find on the net. Not sure if it will help - I'm now scratching my head a bit on this issue.

Depending on the version you have it might be possible to uninstall it and revert back to a previous version to see if that fixes it. In which case you could then update it again.

There are a few more avenues we could pursue if necessary (registering dll's etc). I would not wish to apply anything like Revo Uninstaller on IE because I think it could screw up Windows.

How long has this been happening? Just wondering about bigger hammers such as System Restore, although it does seem like an IE issue.

Always pop back and let us know the outcome - thanks

message edited by Derek



#1
October 3, 2013 at 14:26:48
From Start Orb go to the Control Panel > Internet Options > Advanced tab.
Hit the Reset button. This should get IE going again although you will lose any customizations and addons. The addons will come back with use.

Always pop back and let us know the outcome - thanks


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#2
October 4, 2013 at 06:22:46
Derek thank you so much I will follow your suggestions and let you know if I am successful or not. T
Thanks again appreciate your help

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#3
October 4, 2013 at 06:38:27
Hi again Derek I have done what you suggested but, unfortunately. no luck, any other suggestions apart from a hammer.
Do you think that I should find Internet Explorer from the net and reload it over the explorer that is on my machine?

message edited by maryLB


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Related Solutions

#4
October 4, 2013 at 08:23:12
✔ Best Answer
What version of IE are you running?

You should be able to reload it on top if your current version number is the same or lower than the version from MS that you find on the net. Not sure if it will help - I'm now scratching my head a bit on this issue.

Depending on the version you have it might be possible to uninstall it and revert back to a previous version to see if that fixes it. In which case you could then update it again.

There are a few more avenues we could pursue if necessary (registering dll's etc). I would not wish to apply anything like Revo Uninstaller on IE because I think it could screw up Windows.

How long has this been happening? Just wondering about bigger hammers such as System Restore, although it does seem like an IE issue.

Always pop back and let us know the outcome - thanks

message edited by Derek


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#5
October 4, 2013 at 08:44:54
Thanks Derek, but you must forgive me I am not very good at this sort of thing ~ I can use the software but when it comes to running it then the hammer sounds a good alternative. I think that I am running Explorer 9, only because I happened to see it somewhere and at sometime and wrote it down. Its a bit confusing really, this has only been happening the last day or two up until then it was working fine. I am now using Chrome to get onto then internet, not ideal really. Any further suggestions would be gratefully received. Thanks very much for your help.

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#6
October 4, 2013 at 14:24:01
In Internet Explorer if you go to "Help" (at the top) then "About Internet Explorer" it will give you the main version number, IE9 or whatever, also the string of figures that define the exact version. Let us know what it is.

If you want to do the whole System Restore you just type "system restore" in search (from the start orb). When you click on it, it will give you the option to restore the system back to a choice of previous dates. You choose one before the problem came along then sit back and wait for it to finish and restart. It will not affect your personal files, pictures etc. Rather a big deal for an IE issue but you might feel it would be your easiest option.

Always pop back and let us know the outcome - thanks


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#7
October 4, 2013 at 15:54:04
Try a clean boot & find if a program is the culprit.

How to perform a clean boot to troubleshoot a problem in Windows 8, Windows 7, or Windows Vista
http://support.microsoft.com/kb/929135


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#8
October 11, 2013 at 06:19:42
Problem solved ~ Ask.com was trying to become my home page on Int Exp it had already taken over Chrome as my Home Page. A friend found this for me and put it right. THanking you all for your assistance it was really appreciated.

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#9
October 11, 2013 at 07:51:17
Glad to hear it and thanks for letting us know. If you pop back I would recommend you download and run this program in case there are any other similar "badies" around:
http://www.bleepingcomputer.com/dow...
You just Save the file (rather than choosing Run) the double click on it and run the Search - it doesn't install in the normal way. It is very fast. Ideally you check the log where you can choose what it removes but mostly just running the clean and letting it do its thing is OK.

Always pop back and let us know the outcome - thanks


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