icons appear and disappear

April 5, 2011 at 08:10:48
Specs: Windows Vista
My wife has a Gateway computer and at startup her icons appear one time and the next time at startup most are gone. Then she can restart the machine and they come back. Any ideas on how to fix them?

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April 5, 2011 at 16:51:24
What Anti-Virus are you running? There were known issues in Symantec that caused this. You might need to do an update. The work around when it happens is to do a Ctrl+Alt+Del then select Task Manager then select File then select New Task and type explorer.exe.

P.S. I have only seen this on XP not Vista yet.

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April 7, 2011 at 16:34:21
It's a long shot but try logging off rather than shutdown, then reboot. It has been known to help on a similar issue.

Please come back and let us know how you got on.

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April 7, 2011 at 18:03:27
It could be annoying anti-virus programs (Norton, McAfee...) running in the background. It could also be the operating system. Vista is known to hog up most of the available RAM.

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