IBM trustees end point protection

January 8, 2018 at 08:26:08
Specs: Windows vista, 4gb
Keeps asking for add on to be turned on and won’t uninstall
Driving me nuts and think it was updated 3rd January when issue started.
Keep asked me to do autolink with IBM to sort it but it may be a scam.
Help me GET RID of the damn thing

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#1
January 8, 2018 at 08:37:49
These two small freebies from MalwareBytes often find what anti-virus programs miss. Run AdwCleaner first:

AdwCleaner:
https://www.malwarebytes.com/adwcle...
Download and "Save" the file somewhere. Go to the saved file then double click it to run the program. Use the "Scan" button, followed by the "Clean" button.

MalwareBytes:
https://www.malwarebytes.org/
(use the "Free Download" button rather than the "Buy Now" button).
After the install go to "Settings > Protection". Under Scan Options move the "Scan for rootkits" slider over to On and Run the Threat Scan. Quarantine anything it finds.

If either of them find something please copy/paste the associated logs on here.

Always pop back and let us know the outcome - thanks


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#2
January 9, 2018 at 07:25:51
I think the add-on you are trying to remove is called 'Trusteer' rather than 'Trustees'. It is a legitimate piece of security software that has been around for sometime, usually offered for free by banks. However, it has always had issues which can really annoy. Luckily Trusteer have accepted this so they provide a free removal tool and instructions here: http://www.trusteer.com/en/support/...

"I've always been mad, I know I've been mad, like the most of us..." Pink Floyd


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