|So… before you do the factory reset/restore… take steps to save your personal files etc. - first?|
Either boot as normal (if possible) and copy them to external storage - dvd or another hard drive. Check the copies are OK too on both the system as is and ideally at least one other? If you can't boot OK try sage=moe. If still n joy… the boot with an Ubuntu dvd and copy /save files that wy?
Ubuntu.com - freebie ISO download; save to a hdd; burn to a dvd; boot with that dvd.
To resolve Adobe/iTunes problems… perhaps un-install them, reboot and and re-install them anew? Is there any specific message as to why the updates won't proceed/work?
message edited by trvlr