I don't see windows installer in msconfig

June 24, 2012 at 10:59:12
Specs: Windows Vista
Windows installer updated to 4.5 after computer was returned to factory status. Tried to load Itunes, and failed due to "WI" error. Can't see it in MSCONFIG. tried reregistering in prompt. Nothing seems to work. it can't possibly be this difficult. Any help welcomed.

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#1
June 24, 2012 at 13:58:43
The Windows Installer doesn't show up in msconfig, that I know of.
It doesn't show up in Task Manager - Processes either unless it happens to be running when you look there.

Quote the exact wording of the error message you get when you try to install iTunes.

If there is something wrong with Windows Installer, then it will NOT have installed any updates installed by Automatic Update after it stopped working properly.

Click on Windows Update in your All Programs list. Look at the Updates history info.

(Automatic Update downloads Express updates automatically, but it does NOT actually install updates until you choose to Turn Off the computer. It cannot install SP1 or SP2 (Windows) updates until you give it permission to do that.)
..........

If your "factory status" did not include embedded SP2 (Windows) updates for Vista, then it did NOT have version 4.5 of the Windows Installer.

How to Check the Windows Installer Version in Vista
http://www.ehow.com/how_6049582_che...

Excerpts:

Windows Vista includes Windows Installer 4.0. In Windows, Windows Installer is the name of the software engine that manages the installation and uninstallation of programs. Windows Vista includes version 4.0 of Windows Installer, which is then upgraded to version 4.5 automatically if Service Pack 2 for Vista is installed. In most cases, it is not necessary to know the version of Windows Installer that is on the computer. However, if you are experiencing a problem with installing a program and know that it may be related to having the incorrect version of Windows installer, you can check the version from the command line.


(more there)


Instructions

1
Press the Windows logo and "R" key simultaneously to bring up the "Run" dialog box. Type "cmd" without quotation marks in the box and press "Enter." Alternatively, click the Windows Orb (Start button), type "command" in the search box at the bottom of the start menu and click "Command Prompt" on the list of results.

2
Type "msiexec" at the command prompt and press "Enter." A new window will open. The version of Windows Installer will be displayed at the top of the window, for example, "4.5.6002.18005."

3
Click "OK" to close the window
....

If typing msiexec there results in the version being displayed, the Windows Installer is working fine, but it may need to be updated to version 4.5 for the iTunes software installation.


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#2
June 25, 2012 at 15:32:39
Hey Bro; Here's what I've got for an error. I get this error everytime an install tries to access INSTALLER:
"THE WINDOWS INSTALLER SERVICE COULD NOT BE ACCESSED. THIS CAN OCCUR IF THE WINDOWS INSTALLER IS NOT CORRECTLY INSTALLED. CONTACT YOUR SUPPORT PERSONNEL FOR ASSISTANCE".

It's not ONLY itunes, but also a video editing program I have...and I suspect any program that requires "installer".

Upon realizing installer was not working I downloaded and installed (at least I think) installer 4.5.6001.22162 via a "hotfix"

That shows up when I do the "msiexec" entry from the command prompt. I don't see installer in config.sys or anywhere else for that matter...but what you said about that made perfect sense.

The other item you are "dead on" about is the updates. Looking at the history I see that most updates succeeded on 6/21....then later THAT DAY seems like when failures began. By 6/23 most updates had failed.

Here is the system info for you. Hopefully, you can help me with this issue. For now, I won't be doing anymore stuff to this computer until I hear back from you. I will be praying over it....Just to see if God is in the mood to "heal" this thing!!!!
Thanks and Blessings!

OS Name Microsoft® Windows Vista™ Ultimate
Version 6.0.6001 Service Pack 1 Build 6001
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name VIDEOGURU-PC
System Manufacturer Hewlett-Packard
System Model HP Pavilion HDX9300 Notebook PC
System Type x64-based PC
Processor Intel(R) Core(TM)2 Duo CPU T8100 @ 2.10GHz, 2101 Mhz, 2 Core(s), 2 Logical Processor(s)
BIOS Version/Date Hewlett-Packard 68DVD Ver. F.40, 8/29/2008
SMBIOS Version 2.4
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "6.0.6001.18000"
User Name videoguru-PC\videoguru
Time Zone Pacific Daylight Time
Installed Physical Memory (RAM) 4.00 GB
Total Physical Memory 4.00 GB
Available Physical Memory 2.19 GB
Total Virtual Memory 8.22 GB
Available Virtual Memory 6.40 GB
Page File Space 4.29 GB
Page File C:\pagefile.sys


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#3
June 26, 2012 at 10:45:50
"Upon realizing installer was not working I downloaded and installed (at least I think) installer 4.5.6001.22162 via a "hotfix"

That shows up when I do the "msiexec" entry from the command prompt. "

If it shows the version no problem when you type msiexec, Windows 4.5 was probably installed correctly, but it may NOT have been enabled correctly.

Go to Control Panel - Classic view - Administrative Tools - Services
(or type services.msc in the Start Search box, press Enter)

Scroll down to the Windows Installer entry.

Double click on it.

Startup type should be Automatic

Service status should be Stopped (when Windows Installer is not running).

If either of those settings are otherwise, change them, then click on OK at the bottom of the Windows Installer Properties window, Restart Windows, then try installing what would not install because of the Windows Installer error before.
.............

Other possibilities. Windows Installer 4.5 may not have installed 100% properly because of this....

NOTE that sometimes the resident module(s) of anti-malware programs - a part that runs all the time scanning for suspicious activity - will interfere with the proper installation of third party software, or major Microsoft updates that cannot be installed automatically by Automatic Update, the software will not install properly, and you may get no indication of that at all while installing the software.
To avoid that possibilty, you should always DISABLE the resident module(s) of anti-malware programs, BEFORE you install third party software (software other than most Microsoft Updates, etc., that did not come with Windows ), especially when it's a major or complicated software package.
E.g. if you are using the free or paid version of AVG, you should disable the Resident Shield in AVG's 's settings in Windows (in AVG 2012 that's done under the title AntiVirus).

If you don't know how to do that, tell us which anti-malware software you are using.
When you are sure the software has installed correctly, re-enable the resident module(s).

Further info...

How to disable your security applications
http://www.techsupportforum.com/for...
.....

In that case, disable your anti-malware resident module(s) from running, un-install Windows Installer 4.5 in Control Panel - Classic view - Programs and Features - Restart the computer, install Windows Installer 4.5 again, Restart your computer again, then try installing what would not install because of the Windows Installer error before.

When you're sure the Windows Installer and the programs you have installed are working properly, THEN re-enable your anti-malware software's resident module(s).
...........

"The other item you are "dead on" about is the updates. Looking at the history I see that most updates succeeded on 6/21....then later THAT DAY seems like when failures began. By 6/23 most updates had failed."

I don't know for sure, but I would think EVERYTHING you tried to install after when Windows Installer stopped working correctly would have failed to install. However, most installation software uses a Windows Installer software package, but not all of it.


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