i can't login to my dell laptop

September 22, 2010 at 07:03:57
Specs: Windows vista
I have been told by dell support that a software problem is stopping me from logging on to my laptop.

The microsoft emblem appears and then a note letting me know 3 of 3 updates are installing, please do not shut down the computer'. The computer makes sounds as if the updates are loading and then the screen goes blank and the laptop reboots from the beginning.

Can someone please help


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#1
September 22, 2010 at 09:23:00
Have you tried Booting to Safe Mode & invoke the Last Known Good Configuration option?

i_Xp/Vista/W7User


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#2
September 27, 2010 at 03:21:20
How do you do this? Sorry, I've tried to use the safe mode to log in however it goes to the microsoft page and then continues to reboot itself.

I will try again. If this doesn't work do you have any ideas?

Thanks


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#3
September 27, 2010 at 14:24:25
You don't actually boot to Safe Mode, Press F8 as it's booting and then select Last Known Good configuration.

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#4
September 28, 2010 at 04:32:16
Yeh I've tried this now, unfortunately it doesn't work; the laptop just reboots again unfortunately.

Any other ideas?

Thanks


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