HP laptop won't load recovery software.

June 13, 2009 at 12:10:44
Specs: Windows Vista
HP laptop won't load the recovery software onto the disk. It might take two to ten hours or longer for the recovery software to finish loading. The laptop is a dv9620us. Also, most of the time after reloading the software, it comes up with an error message about needing to run the recovery software again to repair it. Won't even load to the Windows welcome screen. Any others similar out there?

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#1
June 13, 2009 at 12:23:29
... which options do you see if you tap "F8" key @ boot-up?

Grrrr
"...pentathol makes you sing like a canary"
http://img193.imageshack.us/img193/...
... got brain freeze


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#2
June 15, 2009 at 13:57:07
Actually, with this one, I can't recall. I'm back on it today. I reseated the memory, battery, etc. I was inclined to do the hard drives as well, but I'll see what happens next. So far, it's loading in a better and faster manner than last week. I'll keep my fingers crossed for the guy and myself as I can't afford to spend tons of time on his laptop alone. Good thing I have other things to do as well to bring in some money; this was a losing proposition for just to reinstall the system software. Thought I'd be done in two to four hours tops. Already been over 16 hours on it, possibly as much as 20.

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#3
June 25, 2009 at 11:18:11
Just an update if anyone is interested with similar problems with the Pavilion series. So far, after over a dozen reinstallation attempts, I've foudn that the contents of the Windows and it's subdirectories differs with each attempt. Some are missing system32 or boot or other folders completely, others are partly there. I also attempted and XP Pro installation, and that failed as well. It come up with a simple read error message upon start up with the XP installation. After talking with my client, HP, and others, we're going to see what we can do here first still. The drives have tested out fine with the built-in diagnostic utility in the BIOS and also with Fix-It Utilities. There are no error with them. My next attempt some time down the road will be to put the drives in an external case and test them and attempt Vista and XP installations there. Most likely, this is a controller chip problem, or possibly something else related to the motherboard.

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Related Solutions

#4
June 25, 2009 at 11:57:03
... how about booting off the DVD to Command Prompt and then run "Chkdsk" may help!

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Grrrr
"...pentathol makes you sing like a canary"
http://img193.imageshack.us/img193/...
... got brain freeze


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