Solved hp compaq 6715b vista dvd player not working properly

September 18, 2013 at 13:27:01
Specs: Windows Vista
my hp Compaq 6715B vista laptop dvd player won't play an commercial DVD, but did play my neighbors homemade DVD.

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✔ Best Answer
September 19, 2013 at 07:56:37
Please turn off the Caps Lock.

You either need to update the Codec files on your system or install VLC player. I recommend the latter.

http://www.videolan.org/vlc/downloa...

message edited by riider



#1
September 18, 2013 at 15:28:45
Do you mean it won't play any commercial DVD's or just a particular one?

Do your commercial DVD's play on the other computer?

Always pop back and let us know the outcome - thanks


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#2
September 18, 2013 at 16:18:25
hi...i tried 2 different commercial or store bought dvds and it wont work but my neighbor let me borrow a dvd he made and it worked..i hope that helps

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#3
September 18, 2013 at 16:19:44
by the way i only have the one hp compaq 6715b vista laptop

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Related Solutions

#4
September 18, 2013 at 18:24:12
Sorry, by other computer (#1) I meant your neighbors one.

Unusual but there have been issues with the same symptoms as yours when the laser disk on the DVD drive wanted cleaning. It would be worth trying a cleaning kit. They have a CD with a brush on it and some cleaning fluid. You just run them according to the instructions.

Always pop back and let us know the outcome - thanks


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#5
September 18, 2013 at 18:37:11
HI DEREK..I NEVER TRIED MY NEIGHBORS DVD PLAYER BECAUSE HIS IS BROKEN, BUT I THINK NOW THAT YOU MENTION IT WHEN I OPEN THE DVD TRAY IT'S REALLY DUSTY AND I'M GOING TO SEE WHAT I CAN DO AND I'LL GET BACK TO YOU AND I'M GOING TO VISIT ANOTHER FRIEND AND WILL BRING DVD WITH ME AND TEST IT AND WILL TELL YOU WHAT HAPPENED..I APPRECIATE YOU SHARING YOUR VALUABLE TIME WITH ME.

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#6
September 19, 2013 at 07:56:37
✔ Best Answer
Please turn off the Caps Lock.

You either need to update the Codec files on your system or install VLC player. I recommend the latter.

http://www.videolan.org/vlc/downloa...

message edited by riider


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#7
September 19, 2013 at 08:29:49
I WOULD LIKE TO SAY THANK YOU VERY MUCH RIIDER I DOWNLOADED VLC PLAYER AND HAD SUCCESS. I REALLY APPRECIATE YOUR EFFORT AND TIME YOU SPENT HELPING ME AS WELL AS DERRIK FOR TRYING ALSO GOD BLESS YOU BOTH SINCERLY ROBERT

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#8
September 19, 2013 at 11:04:06
Good to hear - thanks for letting us know. I guess Vista was falling behind the times.

Always pop back and let us know the outcome - thanks


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