How to access windows after Blue screen (of death)

January 6, 2016 at 07:47:53
Specs: Vista

I recently renewed Norton Security and it promted me to unistall McAffee which I did and since then Windows (Vista) will not boot up. A blue screen appears with error code STOP: 0x00008086 (0x00000000, 0x00000000, 0x00000000, 0x00000000). Have checked disc with F1 key and it checks it but then displays blue screen again. Tried F2 but not sure what to change in there to remove BIOS memory options, caching or Shadowing. Tried F8 for safe mode and other options safe mode with networking and again eventually just returns to blue screen with no further progress. Have tried to restore back to earlier time within F8 key no change. Please can anyone help?

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January 6, 2016 at 08:09:55
"Have tried to restore back to earlier time"

Does this mean you were able to run the restore but it didn't help, or does it mean you were unable to even run restore? Some folk would say "it is better to use various free AntiVirus options because the two you mentioned can give trouble".

When you tap F8 can you reach the command prompt option? If you were unable to run restore you can do it from there, like this:
(Vista is the same as Win 7 in this respect).

Once you get back you will need the McAfee removal tool and/some other program but we'll cross that bridge when we get there.

Keep out of BIOS unless instructed - it is unlikely to help this situation.

Always pop back and let us know the outcome - thanks

message edited by Derek

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January 6, 2016 at 10:12:00
Thank you Derek for your reply...

Tried through F8 function by selecting "Last Known Good Configuration (advanced) and it restarts to page Launch Startup Repair (recommended) then shows windows is loading files... then back to blue screen so yes I think we haven't been able to restore.

Just tried the command prompt option, it loads windows files but doesn't allow to logon it just goes back to a blue screen. At a loss at what to do next. Any further ideas?

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January 6, 2016 at 12:10:40
See if anything here helps, particularly the recovery disks:

Let us have the make and model number of the computer as this might help someone to help you.

Always pop back and let us know the outcome - thanks

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January 11, 2016 at 12:50:52
Hi Florida123,

Sorry for the delay, Is your computer backup now? Let us know if you still need help with Norton.
Thank you!

Norton Support.

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