|I was with you until the last sentence. |
If you know the exact files you may be able to look in two places for problems relating to it.
One is the actual location. It may be locked in normal boot. Boot to safe mode and delete. Might have to use live cd to delete.
Second is any registry entry. It may be that you can delete the registry entry for any (if they exist) files and reboot.
I suggest you get a good tech to attempt either of those. Make a backup with system state before you begin.
Why did it take me over a year to phone in a problem to ATT?