Hover mouse over recycle bin icon hangs Vista

Hewlett-packard Hp g60 notebook pc
May 28, 2010 at 12:08:26
Specs: WindowsVista Home Premium 64-bit , 2.1 GHz
my PC freezes up when I mouse over my recycle bin on my desk top. I have my recycle bin on the upper right side, and I have my task bar on the right. This started happening last night after I did a factory recovery(not a system restore). I have to restart it when that happens. I have tried to open my browser from the start menu, but I can't use it-it's stuck. What can I do?

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#1
May 28, 2010 at 15:18:45
start by scanning your PC for malware using various programs

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#2
May 28, 2010 at 19:46:21
Hi there. I scanned my PC with AVG, Spyware Terminator, and Malware Bytes AntiMalware. The only thing that really turned up was in Spyware Terminator and it was called FraudTool.Agent.aa. There were no other threats or infections. My Malware Bytes does keep telling me that it "successfully blocked access to a potentially malicious website 64.135.77.30", but I have gotten these before a lot, and so I e-mailed the MBAM people about it, and they said, essentially it's nothing to worry about since the system is blocking it. Anyways, what I notice is my desktop freezes up-I can't access anything from there, but I can from my start menu. The only thing I really can't seem to do when it happens is go on the web. I know your advice is not to use any toolbars, but I like the AVG, Crawler(for the Web Security Guard) and I use Roboform. What else could be causing the freezes? Thank you for taking the time to reply to me-I do appreciate it, 'cuz like I said I'm essentially low-tech. Oh, also, when it's frozen, when I want to close a window it will minimize, but doesn't want to close? It's weird. If you have any other advice, thank you. But if not, I understand. Much mahalo, and God Bless!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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#3
May 28, 2010 at 21:44:55
try trojan remover
http://www.simplysup.com/tremover/d...
and hitman pro
http://www.surfright.nl/en/hitmanpro
and remove all they find.

If they don't remove your problem, follow the instructions on this combofix website;
http://www.bleepingcomputer.com/com...

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#4
May 29, 2010 at 00:47:15
Sorry, but the Trojan Remover and the Hitman Pro did not find anything. And, I'm trying to work out Bleeping Computer. I had downloaded Stopzilla(my friend said he uses it for the trial period). But the scan I ran they won't remove anything unless I register(buy) it. Anyways, though, it found 7 infections which were of low severity(cookies). And excuse me, but there is no Combo Fix for 64-bit OS(?) Well, if you have any other advice, I'll try it. Also, on some things I've been doing, I get a message about Data Execution Prevention, saying Windows stopped it. I never had that happen before. Sigh! Anyways, it stops me from using Registry Mechanic which I had downloaded earlier today. Again, thank you for your help. I wonder if I should do a factory recovery again? Will that help? Hmmm.....and then not use the Crawler toolbar. I don't know. I wish I knew what was wrong. Thanks for listening.....and the advice!!!!!!!!!!!!!!!!!

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#5
May 29, 2010 at 07:53:27
sorry, I didn't see that it was 64 bit or I wouldn't have mentioned combo-fix.

Hp usually has a non-destructice and a destructive recovery. Have you tried either of those?
Then try NOT to use any toolbars and give avast a try:
http://www.filehippo.com/download_a...

Be sure to use the uninstallers from the websites if Norton or McAfee are included in your restore or nothing else will work properly.

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#6
May 29, 2010 at 09:20:31
That's OK. I understand. But can you please explain about the destructive and non-destructive recoveries? Like I said, I'm low-tech, so sorry, I don't know what you mean. And yes, I did use the uninstaller tool for Norton from the Web. Oh, also, I tried the online chat with HP last night, and the tech said that if it's not a virus or junk files it must be the hard drive. I did the test-actually 2, the quick and comprehensive, and it said there's nothing wrong with it. So, I don't know what could be wrong. I just ran some scans(I didn't download avast yet), but they all came up clean. Anyways, thank you so much for taking the time to sit down and try to help me brainstorm this. I thought a factory recovery would help, but a different issue started. So, excuse me, but are you saying I should do another factory recovery? Well, I'll be waiting for your reply, and again, thank you so much and God
Bless!!!!!!!!!!!!!! You're great. I mean, I know you have no idea what sort of person I am, and of course vice versa, but if you didn't want to help me, you would've stopped several messages ago. Right on, dude. I mean, seriously, I do appreciate all this.

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#7
May 29, 2010 at 09:28:31
why not see what the windows 7 advisor says
http://www.microsoft.com/windows/wi...

Run that and see if you can upgrade to windows 7 32 0r 64 bit.
I would suggest 32 bit as 64 bit still has limitations.
I'm sending you a PM right now

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#8
May 29, 2010 at 14:18:49
Thank you for your advice. Hope you could read my PM. If 64-bit has limitations, maybe that's why my PC is not compatible w/Win7(according to HP). Anyways, I will try and see what the Win7 advisor says. Again, thanks so much for your help. God Bless!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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#9
May 31, 2010 at 00:19:55
HI there. I tried the Win7 upgrade advisor, and since it said there was really no issue with my PC upgrading to 7, except for no Live Mail and Web filtering, I decided to go ahead and try the upgrade again. I was too tired yesterday to go on my PC after I wrote you, but I got frustrated after I ran scans this afternoon, and it took soooooooo long(it had frozen up, too, so I guess that's why it took even longer). They came out clean, too. So I did the upgrade, and just finished about an hour ago. Now I'm crossing my fingers, and hope this time it works, and I don't have to do a recovery or worse. Again, thank you so much for ALL your help. Oh, but you never did explain what a destructive and non-destructive recovery was. If you can tell me that, then I'll have learned something else. Anyways, if something goes coo-coo, I hope you don't mind if I PM you again. Thank you, much mahalos, and God Bless!!!!!!!!!!!! 5 stars to you, dude!!!!!!!!! You're great!!!!!!!!!!!

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#10
May 31, 2010 at 06:08:50
undestructive only fixes only the OS and leaves files intact.
Destructive puts your PC back to factory settings, all your files are gone

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#11
May 31, 2010 at 10:37:57
Thank you for your quick response. Like I said, I just may be writing you again. I know I have to give it some time, but it did freeze up for no reason again, but my scans did run better, at least faster than when I had Vista installed. If it does keep happening(freezing up), can you tell me what should be my next course of action? My scans all came out clean so far. Thanks!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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#12
May 31, 2010 at 10:41:41
you can try making a disc from memtest:
http://www.memtest86.com/download.html
Make a disc and then run it to test your memory. If memory goes bad, it will cause a PC to freeze.

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#13
May 31, 2010 at 11:40:52
Thank you for the quick response. I certainly hope all goes well, but I shall keep your suggestions(and our communications untouched for now) in mind. I really appreciate your helping me out with all of this. You are super! Seriously!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I especially appreciate the quick feedback. Take care and God Bless!!!!!!!!!!!!!!!!!!!!

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#14
June 2, 2010 at 23:20:48
Hi, there. As I told you, I upgraded my PC to Win7. It is still a little fuzzy(freezes up), but I wasn't sure how to get the memory tester onto my PC. But I remembered, when I did the harddrive test, there was also "mem test" there. So I asked my friend if this PC has a memory test, and he said yes. So I did it, and it said it passed. Now, I'm not sure what my next step would be. I was really worried that something was wrong w/my memory. But, can I ask you this please? I have Advanced System Care, and it now has file shredder. I used it, or started using it, but wasn't sure what it actually did. I found out the other day. But, I only ran it for like 1% of the file I was using it on.This was a day before I did the factory recovery. Um, sorry for the long story, but do you think I erased or wrote over somethink important? If you can tell me anything at all, I'd really appreciate it. THANKS SO MUCH!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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#15
June 2, 2010 at 23:25:45
P.S. I told you that I could not access the web even if I opened my browser from the start menu after I did the factory recovery, but now I can. It's sort of weird. I can also access my toolbar, which I couldn't do if my PC froze up. Just thought I'd let you know. Don't know if that helps at all, but thank you for listening!!!!!!!!!!

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