Solved hey guys.help me please.my laptop is been locked by some web

May 27, 2013 at 22:47:43
Specs: Windows Phone OS 7.5
My laptop is been locked by some web that is needed some survey.when i start the laptop the thing came out and it say"your computer is locked please pick a survey to unlock your computer"please.i need to reset my laptop and when the thing came out i can't click anything please
(im using my windows phone to ask this horrible situation)

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✔ Best Answer
May 28, 2013 at 07:29:26
"but then its lagging"
That's the infection, doing it's job.

!: Run ESET in Safe mode. Copy and Paste the contents of the log please. This scan may take a very long while, so please be patient. Maybe start it before going to work or bed.

http://www.eset.com/us/online-scann...
http://www.eset.com/home/products/o...
You may have to download ESET from a good computer, put it on a flash/thumb/pen drive & run it from there, if your comp is unbootable, or won't let you download.
Create a ESET SysRescue CD or USB drive
http://kb.eset.com/esetkb/index?pag...
How do I use my ESET SysRescue CD or USB flash drive to scan and clean my system?
http://kb.eset.com/esetkb/index?pag...
Configure ESET this way & disable your AV.
http://i.imgur.com/3U7YC.gif
How to Temporarily Disable your Anti-virus
http://www.bleepingcomputer.com/for...
Why Would I Ever Need an Online Virus Scanner?
I already have an antivirus program installed, isn't that enough?
http://www.squidoo.com/the-best-fre...
Once onto a machine, malware can disable antivirus programs, prevent antimalware programs from downloading updates, or prevent a user from running antivirus scans or installing new antivirus software or malware removal tools. At this point even though you are aware the computer is infected, removal is very difficult.
5: Why does the ESET Online Scanner run slowly on my computer?
If you have other antivirus, antispyware or anti-malware programs running on your computer, they may intercept the scan being performed by the ESET Online Scanner and hinder performance. You may wish to disable the real-time protection components of your other security software before running the ESET Online Scanner. Remember to turn them back on after you are finished.
17: How can I view the log file from ESET Online Scanner?
http://kb.eset.com/esetkb/index?pag...
http://www.eset.com/home/products/o...
The ESET Online Scanner saves a log file after running, which can be examined or sent in to ESET for further analysis. The path to the log file is "C:\Program Files\EsetOnlineScanner\log.txt". You can view this file by navigating to the directory and double-clicking on it in Windows Explorer, or by copying and pasting the path specification above (including the quotation marks) into the Start ? Run dialog box from the Start Menu on the desktop.
If no threats are found, you will simply see an information window that no threats were found.
http://www.trishtech.com/security/s...



#1
May 28, 2013 at 01:15:23
You are infected, can you get into Safe mode?

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#2
May 28, 2013 at 07:16:24
Yes.i can go to the safe mode

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#3
May 28, 2013 at 07:17:48
Yes .i can go to the safe mode.but then its lagging

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Related Solutions

#4
May 28, 2013 at 07:29:26
✔ Best Answer
"but then its lagging"
That's the infection, doing it's job.

!: Run ESET in Safe mode. Copy and Paste the contents of the log please. This scan may take a very long while, so please be patient. Maybe start it before going to work or bed.

http://www.eset.com/us/online-scann...
http://www.eset.com/home/products/o...
You may have to download ESET from a good computer, put it on a flash/thumb/pen drive & run it from there, if your comp is unbootable, or won't let you download.
Create a ESET SysRescue CD or USB drive
http://kb.eset.com/esetkb/index?pag...
How do I use my ESET SysRescue CD or USB flash drive to scan and clean my system?
http://kb.eset.com/esetkb/index?pag...
Configure ESET this way & disable your AV.
http://i.imgur.com/3U7YC.gif
How to Temporarily Disable your Anti-virus
http://www.bleepingcomputer.com/for...
Why Would I Ever Need an Online Virus Scanner?
I already have an antivirus program installed, isn't that enough?
http://www.squidoo.com/the-best-fre...
Once onto a machine, malware can disable antivirus programs, prevent antimalware programs from downloading updates, or prevent a user from running antivirus scans or installing new antivirus software or malware removal tools. At this point even though you are aware the computer is infected, removal is very difficult.
5: Why does the ESET Online Scanner run slowly on my computer?
If you have other antivirus, antispyware or anti-malware programs running on your computer, they may intercept the scan being performed by the ESET Online Scanner and hinder performance. You may wish to disable the real-time protection components of your other security software before running the ESET Online Scanner. Remember to turn them back on after you are finished.
17: How can I view the log file from ESET Online Scanner?
http://kb.eset.com/esetkb/index?pag...
http://www.eset.com/home/products/o...
The ESET Online Scanner saves a log file after running, which can be examined or sent in to ESET for further analysis. The path to the log file is "C:\Program Files\EsetOnlineScanner\log.txt". You can view this file by navigating to the directory and double-clicking on it in Windows Explorer, or by copying and pasting the path specification above (including the quotation marks) into the Start ? Run dialog box from the Start Menu on the desktop.
If no threats are found, you will simply see an information window that no threats were found.
http://www.trishtech.com/security/s...


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#5
May 28, 2013 at 08:48:45
Thanks!for helping me sir

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#6
May 28, 2013 at 14:31:51
"Thanks!for helping me sir"
This is only the start, we have more to do.

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#7
May 28, 2013 at 19:20:02
Ok whats next?i already scan it and do all the things:-/but it a little lagging again:[

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#8
May 28, 2013 at 19:26:40
Read my post properly please & give me the results of the log.

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