Solved HELP WITH W32.Blaster.Worm and Internet Security 2012

May 9, 2013 at 14:09:06
Specs: Windows Vista
I need to remove "Internet Security 2012" and also to run W32.Blaster.Worm Removal Tool because I can't open ANY programs or run other malware programs, can't even open Task Manager or System Restore!! NOTHING!! I downloaded RKill and Worm Removal program in a CD and was able to transfer it to Desktop but I cant run them because everything is infected with W32/Blaster.Worm; and to make matters worse I CANNOT boot in safe mode! Computer freezes with a screen filled with list of Windows Files

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✔ Best Answer
May 11, 2013 at 06:55:20
The best way to remove the infection is from outside the Windows environment. Try creating & booting off a Linux based rescue CD:

http://technorians.com/top-5-bootab...

http://www.kgtricks.com/2012/05/top...

http://www.raymond.cc/blog/13-antiv...



#1
May 9, 2013 at 17:10:14
The badies are always ahead of the goodies, be aware, this can be a very long process, involving many different tools to clean up an infected comp.

As we dismantle the infection bit by bit, that may allow the repeat use of programs, which may in turn pick up more.
Removal of infected parts of the system, may cause other parts to stop working, such as your Internet connection or Services. These we then, have to repair later.

Lets start with Internet Security 2012, we will have to outsmart the infections.

This site gives the steps. Use a thumb/flash drive.
http://www.bleepingcomputer.com/vir...

If Malwarebytes ( MBAM ) won't run, rename the downloaded mbam-setup.exe file to mb.exe to help work around certain malware that will block it from being run.
http://www.spywareinfoforum.com/ind...
If it still will not run.
1: Go to Control Panel > Programs and Features and uninstall Malwarebytes.
Next redownload Malwarebytes but rename it before you download it to your desktop. As you are in the process of downloading when you get to the point that the "enter name of file to save to" box appears, in the "filename" slot, rename mbam-setup.exe to something.exe, then click Save.
If it installed but will not run, navigate to this folder:
2: C:\Programs Files\Malwarebytes' AntiMalware
At the top of the page, Tools > Folder Options > View, click > Show hidden files and folders and untick > Hide extensions for known file types.
How to see hidden files in Windows
http://www.bleepingcomputer.com/tut...
Rename all the .exe files in the Malwarebytes' Anti-Malware folder and try to run it again.
When it opens, update 1st.
If it won't update after installing, update manually.
http://www.malwarebytes.org/mbam/da...
Download & install.


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#2
May 9, 2013 at 17:14:21
This will deal with the W32.Blaster.Worm, use the same MBAM technique's to get it to run.

McAfee AVERT Stinger
http://www.softpedia.com/get/Antivi...
http://www.softpedia.com/progScreen...
http://www.mcafee.com/us/downloads/...
http://www.mcafee.com/us/downloads/...
Free stand-alone utility used to detect and remove specific viruses.


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#3
May 10, 2013 at 15:41:15
Thank you for your prompt response. If you only knew how computer illiterate i am you probably wouldn't have responded my post. I've been spending so many hours investigating this issue that I have actually acquired a tiny bit of computer understanding. Firstly any action you reccomend that involves "Windows needs permission to continue...User Account Control helps stop any changes..." is immediatley blocked because infected with w32 Blaster Worm. Also, after going to Programs and Features couldn't uninstall Malwarebytes since there was no such program/file in alphabetic list. Lastly, went to C:\Programs Files and Program Files (x86) and again couldn't find any folder titled Malwarebytes' AntiMalware. But I was able to Untick Show hidden files and folders and Untick Hide extensions for known file types. After that with very little hope went back to Desktop and i was able to Run Rkill and the other programs from CD!!! Moreover the small Internet Security Icon was GONE! I didn't reboot computer yet since I'm afraid it will come back. If so I will let you know. In the meantime THANKS for your help

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#4
May 10, 2013 at 16:15:32
Btw do you recommend a PC or MAC? I heard a MAC is less prone to viruses.

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#5
May 10, 2013 at 16:53:00
"Btw do you recommend a PC or MAC?"
Whilst I'm trying to decipher what your actual message is in post #3, I have always used PC, so has my family & friends.

Mac used to be more secure, but hackers now attack it a lot more.

Malware Prevention
http://www.malwarevault.com/prevent...
"There is no magic involved. The majority of malware is installed by the user themselves"
What's that message mean? click, click.


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#6
May 10, 2013 at 19:23:23
"I didn't reboot computer yet since I'm afraid it will come back"
They will & you will have to run Rkill again.

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#7
May 10, 2013 at 19:54:40
So I would never be able to get rid of Internet Security 2012??? I'm not surprised you are still trying to decipher post #3. Again very computer illiterate so that's as "techy" as it gets, haha. I guess less click click for me. Thanks for your advice

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#8
May 10, 2013 at 20:15:02
"So I would never be able to get rid of Internet Security 2012???"
Not at all,

"Again very computer illiterate so that's as "techy" as it gets"
You now need to get someone who is computer literate to help. If they go through my instructions, they will be able to give me the info needed to fully remove the infections.


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#9
May 10, 2013 at 20:55:24
Okay, I will try to find someone to help so you get right info and hopefully can remove infections.

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#10
May 11, 2013 at 06:55:20
✔ Best Answer
The best way to remove the infection is from outside the Windows environment. Try creating & booting off a Linux based rescue CD:

http://technorians.com/top-5-bootab...

http://www.kgtricks.com/2012/05/top...

http://www.raymond.cc/blog/13-antiv...


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