help unable to connect

August 4, 2010 at 08:02:31
Specs: Windows Vista
I'm connect to the internet on my side bars and my computer says that im fully connected. but when i go to get on the internet it says unable to connect!im going crazy it has been this way for weeks. my father inlaw works on computers and still cant find what is wrong. i did a disk clean up and a disk defragment and that is when it stopped working please help. i tried downloading new updates and checking access it is all fine. everything works but internet

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August 4, 2010 at 14:46:29
ok, well to find out the issue fist of all we will need a little more information..

1. When you said "Check for new updates" what did windows say.... because if the internet is not working then it should have reported "unable to connect"..?

2. Are any other applications able to access the internet? If you want to test click on the start orb, type in CMD to the run/search box and type in "ping" (without quotations) into the command prompt. Copy the results here

3. How do you connect to the internet? Is it through a wifi/router or through a LAN? And do you use any kind of proxy authentication?

Hopefully with this information we will be able to diagnose the issue more accurately!

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August 22, 2010 at 10:42:50
it says that its all working. and i connect thru wireless

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