Solved Google Chrome does not load any web pages or settings

February 25, 2014 at 13:28:58
Specs: Windows Vista
When I open Google Chrome, the browser does not load any pages, settings, or other menu items.
For example, when I click on Settings, it just opens a new tab with the address bar reading "chrome://settings/", and the page is grey and nothing shows up.
If I try entering a website, nothing loads in the browser.

In addition, there are always new extensions being installed as well: WhiteSmokeNew, HDVidCodec, WebExp Enhanced,

Also, when I open Chrome, Microsoft Security Essentials pops open a notification, saying that there is a potential threat on my PC. I go to remove the threat, which is detected as "Adware:Win32/BetterSurf"

I have tried restoring the computer to a date before chrome crashed, but it made no difference.
I've also tried opening webpages in Incognito mode, but still nothing loads.

See More: Google Chrome does not load any web pages or settings

February 25, 2014 at 13:57:10
✔ Best Answer
You definately have malware:

Download it and run a full scan, and delete anything it detects.

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February 25, 2014 at 20:02:24
Copy & paste the contents of the Malwarebytes ( MBAM ) log please.

Then, run both of these, in this order.

1: Run AdwCleaner
How to download from Softpedia
Author's site
Please download AdwCleaner by Xplode onto your Desktop.
Close all open programs and internet browsers.
Double click on AdwCleaner.exe to run the tool.
Click on Clean.
Confirm each time with Ok.
Your computer will be rebooted automatically. A text file will open after the restart.
Please Copy & Paste the contents of that logfile with your next answer.
You can find the logfile at C:\AdwCleaner[S1].txt as well.

2: Run Junkware Removal Tool
How to download from Softpedia
Download Junkware Removal Tool to your Desktop.
Warning! Once the scan is complete JRT will shut down your browser with NO warning.
Shut down your protection software now to avoid potential conflicts.
Temporarily disable your antivirus and any antispyware real time protection before performing a scan.
Click this link to see a list of security programs that should be disabled and how to disable them.
Run the tool by double-clicking it. If you are using Windows Vista or Windows 7/8, right-click JRT and select Run as Administrator.
The tool will open and start scanning your system.
Please be patient as this can take a while to complete depending on your system's specifications.
On completion, a log (JRT.txt) is saved to your Desktop and will automatically open.
Copy and Paste the contents of the JRT.txt log please.

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