Solved Gateway computer starting up problem

October 13, 2011 at 20:36:27
Specs: Windows Vista, intel core 2 quad processor
i own a LX6810-10 desktop computer for nearly 2 years now. Its a great computer and all but recently i hit an issue.

When i turn on the computer, now all i get is a black (blank) screen and the fan inside the computer is running at its maxium speed (very noisy). I immediately hold down the power button to turn it off. Wait a few secs then power the computer back on. The normal "beep" and all the sounds of a computer waking-starting up occurs (and the fan is now back to its normal speed (sound) but the screen is blank.

I then turn off the computer, unplug the entire thing and wait a few mins then put the power back up and start the computer. After a few mins at the "gateway logo" start up screen i am able to get into windows and everything is just fine.

My issue is what is wrong with the computer? I dont think its a very good thing if i have to unplug my computer everytime i want to turn it on, and the same issues happens frequently (not always) when i recover my computer from sleep mode. Can you guys help me or give me some insight? thanks

See More: Gateway computer starting up problem

Report •

October 14, 2011 at 11:00:13
Is there a video card or a chipset on the motherboard. If it's a chipset on the motherboard, try a video card.

I would also look at the power supply. Try whichever is cheaper, first.

How do you know when a politician is lying? His mouth is moving.

Report •

October 14, 2011 at 15:32:12
Hey guapo thanks for responding.

After carefully re-observing my computer starting up i have come up with new happenings. So any time i put my computer in sleep mode, or shut down, when i turn it back up the same situtation occurs. The Fan goes to max speed, hard drive seems to be ticking like its thinking, the blue power button at the front of my computer is solid blue, monitor light is orange (no signal) mouse has no power but keyboard has a green light but if i press num lock or cap lock those lights dont turn on.

If i force my computer to turn off, wait a few secs, then turn it back on the computer starts up normally about 50% of the time.

is this a common theme for computer problems or is my computer just showing signs that it wants to die? I will make a youtube video or something to show this issue from my itouch, maybe that will show whats going on better.

Report •

December 30, 2011 at 16:16:33
✔ Best Answer
I have exactly the same issue with a Gateway LX-6810. After careful observation of this event many times, I think it is somewhat safe to rule out the video card that came stock with the system. I believe the problem is with the power supply. Having said that, there may be two possible causes. 1. The 3 and/or 5 volt sections of the power supply may be showing signs of age and in the early stages of failure. Most of the items that you can hear running are the 12 volt items. 2. The LX-6810 came with two software applications that affect operation of the power supply -- Smart Copy and Smart Launcher. I think it was silly of Gateway to set up that arrangement, but it is what it is. If you have used a tune-up type utility to disable these, see if you can reenable both with the same utility. If you have not uninstalled these applications, you can also do this manually by placing a shortcut to the executable for both in the Start Up folder. I can offer additional directions on this manual procedure if you need them. If the LX 6810 power button blinks when the system is in sleep mode, then Smart Copy and Smart Launcher are most likely properly set up. If the power button goes black (off) when in sleep mode, reenable SC and SL to load at computer boot up by using the manual method I just suggested. Your feedback on these suggestions would be most appreciated. ***** One more thought--- Have you added any additional controller cards to your system (for example, a USB 3.0 controller card)?? Many of these will tap into the power supply's 5 volt line and randomly cause unusual losses of adequate voltage at other points in the system. BTW -- the LX 6810 came with only a 400 watt power supply (not much horsepower to spare). Good Luck. Texas Big Ed.

Report •

Related Solutions

January 5, 2012 at 19:18:49
Hey thanks allot Texas big ed!

i took my computer out of storage and replaced it with my roomates (500 watt) power supply and now it works perfectly fine! Thank you very much for the help!

So much frustration due to one little piece of equipment, when i pulled out my old power supply and opened everything up, some parts (the copper wheel looking piece) seemed to have melted and charred/stained black. I guess Gateway wanted to use the cheapest "made in china" parts possible. Sadly the power supply i just replaced it with is also "made in china" : /. anyways thanks again for the help Texas Big Ed

Report •

January 26, 2012 at 19:43:32
I have had the EXACT same problem. So you're saying that the 500 watt power supply was the fix?
I have had this problem forever and best buy told me it was the mother board and sold me a new computer. I can still fix the bad one for my kid.
Let me know!!!

Report •

January 31, 2012 at 10:44:10
If your symtoms are the same, then the power supply is very likely the source of the problems. You can replace the stock 400 watt power supply with a quality 430 watt unit like I did, and all will be well. Going to a 500 watt power supply will simply offer you more breathing room for power hungry add-ons if you're the type to use such (for example: a video card upgrade over the stock unit, a 10,000 RPM hard drive, etc.). The price difference between a 430 watt and 500 watt power supply is usually $10 - $20. I personally like Thermaltake units -- well built, reasonably priced, 5 year warranty. Your feedback is always helpful. Good luck. Texas Big Ed

Report •

Ask Question